Simplesat has a very detailed view of all the feedback you receive, along with charts and reports. We use it with Freshdesk ticketing tool, and it sends the survey link in the resolution email of the ticket.

The issue we are facing with Simplesat is the way they calculate the Csat percentage. They calculate only the satisfied feedbacks and ignore the neutral and negative feedback. They should give them lower values and use them in the calculation of the Csat percentage.

Simplesat helps us reach and manage our customer satisfaction KPI in our contracts, and by reading the bad feedback we can find the areas we are lacking and improve them.

Simplesat allows me to manage my support teams customer satisfaction easily. I also like the API functionality to get alerts in MS Teams.

I would love to see some sort of target functionality for my staff to reach.

This will take your team and company to the next level!

I can identify which of our clients is needing attention quickly. This benefits me by showing our clients their satisfaction comes first.

The simplicity of survey building and streamlined UI

The fact we have to upgrade our tier for SSO functionality

To allow us to gauge what our customer fell about us and better understand their journey with our product

The survey is easy to follow and chat function is good

Nothing much- Everything is okay and happy with it.

They helped me create another survey though chat

Simplicity of use, attractive interface.

Drill down into opens without feedback would be good.

Monitoring feedback KPIs for my engineers.

Simplesat does everything we need and more. It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk. New features like the option to send out periodic Net Promoter Score surveys, as well as the option to prompt customers who give you positive feedback to leave your business reviews on Facebook and Google, completely fill a void we previously had. Support responses are always super quick and truly helpful.

I haven't encountered any aspect of Simplesat that hasn't been a positive influence on how we collect customer feedback and use that feedback to treat each client with the best care possible.

If you are looking for a good way to truly get a feel for your customers' perceptions of your relationship, Simplesat is a great tool for doing so. Additionally, if you're looking to boost Facebook and Google reviews, the built-in features allow for ease doing this. Many social reputation building platforms don't allow you to specifically prompt customers who have expressed positive feedback before prompting them to leave a review. Simplesat only prompts customers who have said their experience was good, creating a barrier to protect your reputation from clients who may not leave a positive review.

Simplesat allows us to get instant feedback from clients. This customer feedback allows us to further understand our standing with those clients at any given time. There are also new features which allow for NPS surveys to be sent, and which prompt customers who leave positive feedback to further review your business on Facebook and Google are amazing and exactly what we've been needing in a platform.

The support from SimpleSat is always great and I know I can get the answer quickly either from help articles or from the speedy response on live chat. Everyone is really friendly, helpful and knowledgeable and makes using the product a breeze! It's allowed us to quickly share customer testimonials to our website and reward our staff internally.

The only thing that would get it closer to a 10 is some of the reporting functionality and ability to add notes to each individual feedback. However, even in the last 6 months more has been added so I am confident SimpleSat is in a good place to develop!

Use the support and don't be afraid to ask questions as the team is fantastic!

Our previous solution was slow and had very low response rates, it was very difficult to get data from and took a long time to generate league tables and reporting. SimpleSat completely solved this problem and allowed us to get a live view of our customer satisfaction, at risk accounts and performance of individuals.

Simplesat has been a pleasure and joy to use. Not only is their product powerful and simple (had to throw that pun in...), but their Support and Product Management teams are always ready and willing to assist and help guide us if we need anything. They've been keen to understand use cases for additional integrations we've asked for and what product advancements would improve the experience.

Not a huge concern, but some of the UI and flow could use some tweaking as time goes on. For example, sending an NPS survey via email can be a bit clunky when managing contacts and uploading lists, compared to a traditional email marketing platform.

We selected Simplesat from an array of competitors because we needed a solution that embedded NPS surveys within an email where users could respond right from their inbox. We wanted to reduce the number of clicks it takes for users to submit their feedback. Simplesat does that, and does it very well.

Everything. Simplesat is very easy to integrate with Autotask and in our email signatures. We love how simple it is to use, quick for our clients, and the transparency of the dashboards. The staff are all amazing and FAST! Fun icons too!

There is NOTHING we dislike. Beyond happy.

If you are considering - stop here. We did our research for a long time and this was the best decision made.

We needed to boost our internal team culture. Simplesat allowed us to get transparent feedback in a way that motivates the staff. We have taken the "feeling" out of how we are doing and are able to add real metrics to it.

By integrating into Autotask with clean, simple to click icons for satisfaction scores, SimpleSat lives up to its name. Compared with our previous feedback survey, SimpleSat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers.

Nothing. It's been great, easy to implement and totally effective.

Implement and use it. Can give you actionable information right away.

Getting more frequent customer feedback and giving us meaningful leading indicators to know how our support team is doing. We can respond immediately to dissatisfied customers and track satisfaction metrics against other KPI (such as utilization, # of tickets, etc.) to learn how and whether different workloads impact customer satisfaction.