I like how customizable the surveys are. It's also very reliable, we have been using SimpleSAT for the past few years with no issues.

I really do not have any dislikes. SimpleSAT does everything we need it to do.

It really helps us solve internal process issues and get a good benchmark on client perception.

They are constantly adding in new features that are super helpful.

So far nothing. It's exactly what I needed for my company.

It gave me a pulse on the actual users and let me understand how my clients are feeling.

Ease of use. Easy to understand data and pull reports

I don't see any downsides to using Simplesat.

Great little tool that helps aim for better customer service!

It helps us better understand customer satisfaction. Also, a great way to incentivize our techs to complete for more reviews each month.

Makes setting up a survey easy and fun! Results speak for themselves.

It may be too simple and not provide additional options for customization but it was more than enough for us.

Try it free and see for yourself.

Understand our customers! Additional benefit or helping bring new reviews to other sites to attract business!

Super intuitive and very easy to use. Support has been amazing as well.

Nothing comes to mind. Usually any request for features hits the product rather quickly.

Customer Satisfaction and Net Promotor Score. The embed functionality is great and makes it very simple for customers to populate a score.

Easily tracks customer feedback. They have made a lot of improvements to how the system functions, allowing customizations to the survey. The support team is extremely responsive.

Dashboard is a bit difficult to follow at times. Would like to be able to customize views so that certain team members can be grouped together or removed from overall scores. Reporting numbers don't match Zendesk 100%.

When a customer is unhappy, we are given the opportunity to turn it into a positive interaction and given a second chance to make it right. It also helps provide valuable feedback to agents.

Extremely customizable. Easy to use tool. We love the numerous integrations to different platforms. We use the tool with Zendesk, in some email signatures, and for internal surveys too.

Reporting functionality could be better. The sync back to other tools (Zendesk) is a little inconsistent and does not always work.

We had a low customer satisfaction response rate, and couldn't customize our surveys to ask multiple questions. We have seen a substantial increase in response rate and now have surveys which are fully branded and detailed.

I enjoy being able to see information in one place.

There is nothing that I would try and improve upon.

It helps make sure we can present how much our clients recommend us to others and how we are doing from a csat perspective.

I appreciate the user experience. Our customers often comment on our animated rating scale. I believe this sparks more interaction with the widget. I also like the integration with our Autotask platform. The system is easy to set up and easy to use. Great support.

I don't have any negative comments. Solution performs as expected.

Instant customer feedback allows us to quickly resolve any issues we missed in our service. It helps us keep our clients happy.

I use Simplesat mainly to review feedback we have received from closed tickets in our ticketing system. Simplesat supplies me with quick information and statistics for my direct reports. Monthly reports help me bring the data to the team.

There is not much to dislike about Simplesat and maybe that's because I don't use it its full potential. I wish I could get more granular with the reporting to get individual stats sent via email weekly.

Simplesat is solving our client feedback issue. Before, we never heard much from our clients except during a quarterly meeting. Simplesat gives us feedback from our clients in real time.