Easy to set up, guided setup to link to ConnectWise and other integrations. Great visualization and filtering options

Reporting options could be more fleshed out and detailed.

It helps us identify clients who may not be happy with our service and identify team members who may need more customer service training.

The ease of setup, the friendliness and helpfulness of the staff, and the effectiveness of the product.

The lack of dedicated SugarCRM integration and no combined survey dashboard.

We are engaging with our customers much more naturally than prior, we have also been able to produce a much higher rate of client testimonials.

Great tool for taking surveys from customers that is very simple to integrate, use and navigate through. Their customer service is very responsive and helpful.

There's nothing that comes to mind as unfavorable.

Minor integration issues that have been resolved very quickly. Their customer service is very good and responsive when it comes to issues like this.

Simplicity combined with customizability.

Simplesat's friendly interface makes it easy to implement new stuff and if we need help - we get it.

We've got Simplesat deeply integrated with Zendesk, and they have added new features we've asked for almost on the fly!!! ( Kudus )

The reporting is invaluable for our team to track customer satisfaction and agent performance.

Nothing comes to mind really.

A direct integration with Jira would help us offload some of the automation we currently have set up with "Integromat" to overcome it.

A copy-paste from my email to their support team:

"As always!!! I'm pleased to work with you guys!!! much appreciated!"

We were never happy with Zendesk's native CSAT solution.

Simplesat has just what we need! We have much better visibility over our customer satisfaction than we did before.

Easily customisable, can set up a range of different survey types and completely customise each one, all while still getting a very personalised result.

Can be tricky changing a survey setup down the road, through their helpdesk is great for this.

Lack of Client response is the problem we are trying to solve. The modern and interactive icons and layout help with this. Originally we had great response uptake. Also wanting better reporting, for overall summary the reporting widgets are great, but more interactive analytics would help.

The communication with the team was really quick and questions resolved quickly, even when they were complex

I love it all so far. The service is amazing.

NPS is a PIA - This is a elegant solution with complex options made simple

Ease of use and analysis. Helpful support when needed

Better export of data/information. Difficult to extract

Client engagement for both

We've adopted Simplesat since many years ago now, and looking back I couldn't be happier with the decision we made at that time. Years later it's been a consistent 5 star experience from the quality of the UI, the configuration possibilities of the surveys, the integration with Zendesk ticketing and Explore reporting and last but not least the excellent customer support and service provided by the Simplesat team. We are now working with other branches of our company to help them adopt Simplesat on their instances of Zendesk as well. Five stars!

Initially we were limited by the inability to use multi-brand or mulitple instances of Zendesk with the same instance of Simplesat, but the team helped us overcome the multi-brand early on and we haven't had any issues since.

Multi-brand, white-labeled surveys embedded in Zendesk auto-replies have increased our survey take rate, and allow us to capture CSAT, NPS accurately. We will be looking to expand with CES as well.

Connecting to Brightgauge is a huge benefit for our company, The easy configuration and the insight it provides to our service across our customer base.

There's nothing really it does what I expected it to do

Service levels have improved since having the software in, but has taken some of the internal preconceptions of the service quality and provided us with fact

Easy to use and customise to your brand.

Options to share directly to social media

We are getting regular feedback from our clients which we didnt before