Simon AI Reviews & Product Details

Ease of use in building customer segments in seconds; ability to integration with a variety of data sources Review collected by and hosted on G2.com.

Drag and drop editor can be limited for building campaigns (non HTML user here); sometimes segments can be slow to load. Review collected by and hosted on G2.com.

Knowledgeable customer representative to help strategize campaigns along with a very well-written documentation. Review collected by and hosted on G2.com.

Becoming comfortable with the tool takes a bit of a learning curve. It is also more helpful to have an organization with some degree of data expertise to make full use of the product. Review collected by and hosted on G2.com.

The most helpful is its flows; send samples from Simon, the preview, and the preview batch. It's a friendly help while we are writing code. as I mentioned before something cool its the learing curve it takes easy to be familiarized with simon. Review collected by and hosted on G2.com.

Sometimes renaming blocks is not too cool, and there are times when I think Simon gets slow loading the data. Something that can help to be better could be to have control version. Review collected by and hosted on G2.com.

The customer support and technical expertise, it's an exciting platform to work with because there's so much more to come. And while we grow as a business, it's great to see the platform level up alongside us. The team over at Simon Data are excellent, and it's because of their support we've been able to launch engaging and impactful campaigns. Review collected by and hosted on G2.com.

The time it takes to add additional features Review collected by and hosted on G2.com.

We use Simon to track touchpoints with our customers across our channels. The platform tracks this in detail and enables us to understand where breaks in the customer journey might occur. Review collected by and hosted on G2.com.

A somewhat difficult learning curve for people who have never used a tool like this. Customer success team is helpful in bringing team members up to speed who may have not had experience working with datasets before. Will be a plus if you have SQL or similar experience. Review collected by and hosted on G2.com.

It is an easy to use platform, simple to understand, and the web API allows seamless integration with the web. Review collected by and hosted on G2.com.

Nothing so far has been difficult to use Review collected by and hosted on G2.com.

- Responsive and helpful team

- Nice user interface Review collected by and hosted on G2.com.

- Queries from SimonData some times stuck and causes a heavy load on the data store Review collected by and hosted on G2.com.

Very technically-minded team, able to integrate with many data sources. Review collected by and hosted on G2.com.

UI and flow is a little complicated for non-technical, newbie marketers to ramp up on. Review collected by and hosted on G2.com.

Flexibility in customer segments - from campaigns to segments to journeys Review collected by and hosted on G2.com.

Not a dislike but a bit of an initial learning curve Review collected by and hosted on G2.com.

I like the data side of things, you can really drill down into different touchpoints of the platform. Review collected by and hosted on G2.com.

I would say their UI/UX can use some more sprucing and overall the general ease for users. I will also say that their current analytics environment could be improved. Review collected by and hosted on G2.com.