Silkline Reviews & Product Details

We’ve been using SILKLINE for over a year, and from the very first sales pitch, they have delivered on everything they promised. The platform is modern, intuitive, flexible and practical, and it gives us great visibility across the procurement process. It’s easy to pick up, so the team was productive quickly, without a long learning curve or heavy training. It has also made connecting and working with suppliers more straightforward, which matters to us because supplier relationships are central to how we operate.

If I had to choose what sets SILKLINE apart, it’s the team behind it. They listen. When we’ve raised pain points, they haven’t just acknowledged them; they’ve come back quickly with new functionality to address them. For example, when we flagged the need for a budget management tool, they delivered it within days, and our operations team now relies on it heavily. That kind of responsiveness is rare among software vendors, and it has made us feel like a partner in shaping the product rather than just a customer. Review collected by and hosted on G2.com.

Nothing comes to mind, so far SILKLINE has been a very positive experience. Review collected by and hosted on G2.com.

The Silkline team has consistently exceeded expectations, delivering impactful new features and building a powerful, intuitive platform that has transformed how we manage our supply chain workflows. Their responsiveness to customer feedback and commitment to solving real-world challenges have been instrumental in helping us execute against aggressive schedules while operating with a lean team. Review collected by and hosted on G2.com.

The Silkline team has been fantastic to work with, responding quickly to issues and delivering features that make a real difference for our team. Nothing significant to flag at this time - keep up the great work! Review collected by and hosted on G2.com.

I like that Silkline keeps my purchasing, purchase history, and RFQs in one place. I can send RFQs to multiple suppliers and keep everyone on the same page about a project. Silkline brings the RFQ feedback into the system, where I can enter quotes and automate purchasing based on the RFQ. I like how easy it is to create suppliers and onboard them for an RFQ without going through full purchasing onboarding. Supplier check-ins document responses in the system and give us KPIs; before, those conversations happened through email or phone calls, which made them hard to measure. I also like the dashboard, which shows what I’ve recently been involved in, my open requests, and orders. Managing order confirmations helps make sure suppliers have seen an order, and they can upload their confirmation. I like that this closes the loop on purchasing and helps reduce supply and purchasing risk. Review collected by and hosted on G2.com.

I’d like better tracking for things that need to be returned to a supplier, along with an RMA process and a way to manage quality issues related to purchasing when that information isn’t available in my manufacturing system. I’d also like supplier onboarding to include standard documents like NDAs, terms and conditions, contract templates, ISO audit information, and certificates, with placeholders so I can see what’s missing instead of looking through an unstructured folder and score suppliers accordingly. Review collected by and hosted on G2.com.

The process of creating purchase requests, adding items, and quotes that automatically populate line items is very fast for users. Also the notifications to my email are very informative, I never miss emails asking for approval and updates on orders. Review collected by and hosted on G2.com.

1) Mobile website is fairly buggy: For example, I have been unable to tag a user when replying in the activities section with @ because it will not let me click on the users once I type "@". Also scrolling through list items is very slow since each item takes up nearly an entire phone screen. 2) I would like the "Orders" tab to by default have a box to check to automatically filter My orders only. Clicking through filters, requester, then adding myself is very slow and tedious since I pretty much always only want to see my orders. The "Followed Orders" section from the home screen is good, but the UI being a pop up instead of the full screen makes it more annoying to scroll through. 3) The AI converting quotes to a total is very nice, however it would be nice if it automatically added the line items as well. I find myself having to manually add each line item in its own section despite the AI already reading that when it calculates the total cost. Review collected by and hosted on G2.com.

The connection between Silkline and Manufacturo has made life way easier in terms of receiving and tracking the status of products. The search bar makes it easier to find different parts, products, services, and suppliers that we've used in the past and makes it easy to find more general information. It is a bit buggy at times, such as certain things not showing up or needing to refresh the page because the html didn't load properly, but the team is very responsive with fixes as needed. Review collected by and hosted on G2.com.

N/A, can't think of anything that particularly sticks out to me that needs improvement Review collected by and hosted on G2.com.

I love Silkline - it's built for procurement folks and streamlines the PR to PO process in ways I couldn't have imagined. The team always seems to be one step ahead of my dreams on what they are building out. It's a central place for data and is easy to use for those who don't live in it when needing updates. The data pull from quotes, the quote comparison, and the tracking of activity section, are some of my favorite features. Review collected by and hosted on G2.com.

It sometimes seems like it doesn't pull up new information as quickly, unless you do some clicking out of the box, or entirely refreshing. Review collected by and hosted on G2.com.

I like how Silkline streamlines making and tracking POs and gives me one place to keep track of them. It’s easy to add suppliers and parts and create POs, with fewer clicks than other software. The setup was simple, and I appreciate that they keep adding features. Review collected by and hosted on G2.com.

Minor feedback is inability to hide certain features such as requests or orders. This just makes the platform busier for features we aren't using. Review collected by and hosted on G2.com.

UI is great. Can start working with it immediately without much learning curve. Review collected by and hosted on G2.com.

We can see if the items were billed or not but can't check which bill and would have to jump to netsuite. Review collected by and hosted on G2.com.

Silkline is very user-friendly and easy to use. I especially appreciate being able to send files and feel confident that the end user will always receive them reliably. Review collected by and hosted on G2.com.

I don't really have any complaints about Silkline. It's more of an internal workflow challenge on our end at Muon—we use ION for inventory and managing outside services, and it would be much easier if everything were integrated into a single system. Review collected by and hosted on G2.com.

Is a system that is focus on Procurement, the support from the team is exceptional Review collected by and hosted on G2.com.

The AI reading of quoted text still isn’t perfect. Review collected by and hosted on G2.com.