The integration of Dow Jones and The Wall Street Journal has made Signal AI even more valuable and convenient to use. Having access to these trusted sources alongside the platform’s broader media coverage makes it much easier to find everything I need in one place, rather than having to navigate multiple platforms. It has made the overall research and monitoring experience much more seamless and efficient. Review collected by and hosted on G2.com.

There are still a few articles that occasionally get missed because the service provider has not made them available to Signal AI. Currently, when I notice something is missing, I have to reach out to Signal AI, who then contacts the service provider to resolve it. It would be helpful if this process could be more proactive, with Signal AI identifying and addressing these content gaps directly with providers before users need to flag them. Review collected by and hosted on G2.com.

I like that it can crawl most news outlets that other media monitoring platforms can’t. It also crawls broadcast segments, which are sometimes needed for client requests. On top of that, I like the platform’s user-friendly interface. Review collected by and hosted on G2.com.

The platform has some limitations when it comes to building searches. While it offers some solid search-building capabilities, there are still a few gaps. For example, you can’t use a NEAR/ operator like in other media monitoring platforms, which means you can’t search for keywords within a certain proximity to a brand’s name. You also can’t restrict a keyword based on capitalization. For instance, I can’t limit "Apple" to be written exactly that way, so the search will also return results that mention "apple". I understand that, in this case, we could use an AI entity for the company name, but not every company has an AI entity available (e.g. some smaller companies with ambiguous names). It would be helpful to have this option as a feature in the future. Review collected by and hosted on G2.com.

Signal AI gives me access to broadcasts and Bloomberg, which other platforms don’t offer. Review collected by and hosted on G2.com.

It doesn’t allow for more complex Boolean query syntax. The new custom feature is a great improvement, but it still lacks the ability to filter by capitalization. For example, if I want to search for something specifically with a capital letter, I can’t do that. Also, when working with a group of searches, you can choose to filter by language or by source, but you can’t exclude a language or source to see results without that specific language or source. Review collected by and hosted on G2.com.

I find Signal AI's ability to identify and collate news about our institution into manageable search lists very useful. It allows us to monitor potential reputational issues and identify them early. One of the standout features for me is its capacity to determine article sentiment, distinguishing between positive, negative, and neutral coverage, which is exceptionally hard to achieve with most tools. I also like that I can create a large number of search dashboards that operate simultaneously, which helps us capture a wide range of media coverage. The pricing is more competitive compared to Cision, and I appreciate that there are no hidden fees. Setting up dashboards and searches is easier to manage, and the support we received during the setup process was very good. Signal AI provided more flexibility and control over how we set things up. Review collected by and hosted on G2.com.

It would be helpful to have access to search coverage over a longer timespan. The licenses covering Signal AI searches only allow them to share the content of media coverage during the last 90 days. This makes it harder to retrospectively explore the history of a news story or an issue that has become increasingly important to the organization. Creating a database that allows users to explore older coverage in more detail would be very useful, though I recognize there are a number of barriers/challenges that would need to be overcome in order to do this. It would also be helpful to search for specific stories in a more granular way - I don't find it easy to identify articles written by particular journalists for specific outlets. The ability to do this would be valuable. A bit tricky, to be honest. We did go through the process three times (I think) before we were entirely satisfied with the dashboards we had set up. However, the support we received during this process was very good. Review collected by and hosted on G2.com.

I like that Signal AI is easy to use and has a vast amount of source material. The new features are well thought out and our group enjoys the ability to participate in beta testing. Their customer service is excellent and they have been eager to work on initiatives with us. I also appreciate that Ask AIQ provides a tool that only uses trusted and valid websites, which is extremely beneficial. Set up was very easy and the convenience of not manually checking websites has been a game changer for our teams. Review collected by and hosted on G2.com.

Nothing specific - this has been a wonderful tool for our teams. Review collected by and hosted on G2.com.

I find Signal AI to be very user-friendly. It's easy to put together searches and see the results. I like the insights section because it lays out the data in very visual, clear ways to break it down. When I put together takeaway reports for key announcements, I really like to use those charts because they show the breakdown of certain statistics and data points that Signal AI pulls. And without knowing too much about the platform, it's easy to go in and pull a report or have a colleague do so without having to undergo comprehensive training. I also recall the initial setup being really easy. We had a customer service representative from Signal AI who walked us through how to use the platform. We did general training and created a custom dashboard for our team, and I remember it feeling very seamless. Review collected by and hosted on G2.com.

I think sometimes the sentiment analysis and the tonality of an article can be a bit misconstrued. It's gotten stronger over time but sometimes it's not always the most accurate. Review collected by and hosted on G2.com.

I use Signal AI for media monitoring and find its comprehensive media coverage very beneficial. I particularly like the clear and easy-to-use interface, which has been very intuitive for me. Having used it for a long time, I understand it well. The chat function is also very useful. Review collected by and hosted on G2.com.

The coverage is not everything, though I understand that is an issue for all media monitoring platforms. Sometimes doing more detailed searches can be a bit confusing. I find the NLA thing a bit confusing but again that is an issue for all media monitoring platforms. Review collected by and hosted on G2.com.

I like the media capture capability of Signal AI, especially being able to set time boundaries around when the media capture happens. Tagging things, particularly tagging individual brands and finding individual brand mentions, is the most useful stuff for me. These features help narrow the focus for me, allowing me to concentrate on the things I'm interested in without having to sift through irrelevant content. Review collected by and hosted on G2.com.

Sometimes it is a little bit technical to set things up. There are probably some features that would be useful for me, but I either don't know about them or don't know how to use them because it's slightly too technical. It feels like a crossover between an IT tool and a media tool rather than a pure media communications-focused tool. Review collected by and hosted on G2.com.

I use Signal AI to monitor mentions of my clients in the news, and I really appreciate its easy interface. I can just drop in a search and immediately see all the results, which makes the site user-friendly and easy to navigate. The various options for toggling filters are also great, as they encourage me to think in greater detail about my own questions and better determine how to tackle them for our clients. I mostly use the search within a workspace and the digest bulletins, which I find valuable. The setup was pretty straightforward. Review collected by and hosted on G2.com.

In some cases, it's unclear whether Signal AI is showing me all of the search results at once. I also think that generating the date ranges could be simplified quite a bit as I usually have to manually flip back to another year if doing a deeper, more dated search. Review collected by and hosted on G2.com.

I like how Signal AI allows my team to cross-analyze topics with companies and people, and apply filters for geography and timeframes. This is particularly useful for the random requests we get for media scanning and analysis. The tool usually produces the results we're looking for. It's a huge time saver as it gives us a tool to scan media instead of doing it manually. I also appreciate that it creates clean, simple graphics to display results. In the legal industry, where there's a need to monitor peers for work wins, reputation, and AI strategy, Signal AI lets us conduct apples-to-apples analysis of these aspects by examining media coverage. Review collected by and hosted on G2.com.

Signal AI isn't the most intuitive; I usually have to reach out directly to a Signal AI rep to help me get a search set up. It would also be very helpful if the tool could reach more publications. I'd say it catches about 60-70% of the publications we're interested in. Review collected by and hosted on G2.com.