This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.
The best thing I like about this platform is that it gives me centralised customer feedback management. Also, their real-time dashboard is very helpful in service performance tracking for business requirements. Their strong workflow automation for issue escalation and feedback collection is very effective. Their role-based feature across the team management is very helpful for collaborating effectively. Review collected by and hosted on G2.com.
Their interface is not that modern or much intutive, and also the customisation of their report is a bit limited. Their integration ecosystems are not as wide as similar CX platforms out there. Advanced analytics should also be a bit deeper in terms of data sourcing. Review collected by and hosted on G2.com.
Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.


