Thank you for the detailed feedback, and for the time your team invested in Showell. We're glad the live send and engagement tracking, multi-brand setup, and visual content organisation worked well for your reps.
On the product side, the feedback on folder navigation is fair. Richer context around content and fewer click-through layers would help, and this is on our roadmap. Custom DAM integrations like the one we built with Bynder are complex projects, and while we stand behind our side of the build, we've learned from this one that validating the full use case earlier, especially around reporting needs, leads to better outcomes. We're applying that lesson.
On support and the renewal, our experience of the partnership differs somewhat from what's described here. We were in regular contact throughout, including evening calls arranged at short notice across time zones, additional walkthroughs and training materials, and a custom workaround built for your SSO setup so welcome emails could still go out. In the months leading up to the renewal, we were in active discussions that resulted in concrete changes on both sides. Like most SaaS agreements, the contract renews automatically unless notice is given by the date in the terms. We recognise that timeline can sneak up, and going forward we'll flag it proactively well in advance.
We take your feedback seriously, and if it would be useful to talk any of it through, we'd genuinely welcome that. Please reach out anytime.