# ShipperGuide TMS Reviews **Vendor:** Loadsmart **Category:** [Transportation Management Systems (TMS)](https://www.g2.com/categories/transportation-management-systems-tms) **Average Rating:** 4.6/5.0 **Total Reviews:** 24 ## About ShipperGuide TMS ShipperGuide is a transportation management system (TMS) software solution that helps shippers plan, execute, track, and analyze freight movements across their transportation network. It is developed by Loadsmart and is designed for organizations that manage recurring freight volume and require structured transportation workflows without the complexity of legacy enterprise systems. ShipperGuide falls within the Transportation Management Systems (TMS) software category. It is used primarily by mid-market and growing enterprise shippers, as well as logistics teams within manufacturers, distributors, and consumer goods companies. The platform supports domestic freight operations across multiple modes and locations, with a focus on operational consistency, cost visibility, and execution control. The product is commonly used to replace spreadsheets, email-based processes, and disconnected carrier portals. ShipperGuide provides a centralized system for managing freight procurement, shipment planning, tendering, execution, visibility, settlement, and analytics. It supports both shipper-managed operations and hybrid models where execution is partially or fully managed through services. Core Capabilities Include: - Shipment creation, consolidation, and automated tendering workflows - Carrier, lane, and rate benchmarking using proprietary spot and contract market data - Real-time shipment tracking and exception monitoring - Freight audit, discrepancy identification, and settlement support - Reporting and analytics for cost, service, and carrier performance - API and integration support for connecting external systems and data flows ShipperGuide is used across several transportation use cases, including managing seasonal volume changes, consolidating multiple orders into fewer shipments, monitoring carrier compliance, and analyzing transportation spend trends over time. The system supports shippers that operate across multiple facilities and require consistent rules while allowing for local operational flexibility. Key outcomes users typically seek from ShipperGuide include: - Reduced manual workload by automating repetitive transportation tasks - Improved cost control through benchmarking and performance analysis - Increased visibility into shipment status and network-wide exceptions - More consistent execution across carriers, lanes, and locations - Scalable transportation processes that adapt as shipping volume grows ShipperGuide is designed to support logistics teams that need structured transportation management software without extensive customization or long implementation timelines. It provides a single system of record for freight activity while allowing organizations to scale operational maturity over time. ## ShipperGuide TMS Pros & Cons **What users like:** - Users find ShipperGuide TMS **super helpful** for their roles, appreciating its ease of use and valuable information. (1 reviews) - Users value the **responsive customer support** from ShipperGuide TMS, which effectively resolves issues and enhances the experience. (1 reviews) - Users find ShipperGuide TMS to be **easy to use** , providing helpful information that's perfect for their roles. (1 reviews) - Users find ShipperGuide TMS **super helpful** , praising its ease of use and valuable information for their roles. (1 reviews) - Users value the **efficient issue resolution** provided by ShipperGuide TMS, ensuring smooth transportation management and support. (1 reviews) - Users find **load management features** extremely easy to implement, enhancing efficiency and support for freight operations. (1 reviews) - Shipment Tracking (1 reviews) - Tracking (1 reviews) - Tracking Efficiency (1 reviews) **What users dislike:** - Users find **shipment issues** arise with multiple stops, wishing for an easier way to rearrange the order. (1 reviews) ## ShipperGuide TMS Reviews ### 1. ShipperGuide TMS is perfect for shippers. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael P. | Transportation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ShipperGuide TMS?** I am able to handle all of our transporation needs in one location. I am also able to keep track shipments in transit with their tracking feature. If I have any issues their support team can easily assist and fixing the issues. **What do you dislike about ShipperGuide TMS?** Most of our shipments have multiple stops. I feel it could be a little easier to change/rearrange the order but it also works the way it set up now. **What problems is ShipperGuide TMS solving and how is that benefiting you?** ShipperGuide makes it easier to compare rates that carriers submit so I can always get the best rate. ### 2. Self managed freight simplified with all the necessary functions for cost savings and efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Keenan K. | Director of Warehouse and Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ShipperGuide TMS?** ShipperGuide has helped us streamline our freight operations through effective vetting of brokers, rapid and cost effective awarding of shipments with piece of mind, improving efficiencies by reducing confusing email chatter, and insightful analytics and reporting. The ShipperGuide team is consistently supportive and eager to collaborate on ways to enhance the platform in ways to support their customers' needs. **What do you dislike about ShipperGuide TMS?** Adding a tool geared towards a boker/carrier scorecard would be helpful. Also, including total mileage and volume awarded to each broker/carrier is beneficial for companies with sustainability goals, focusing on carbon footprint and emissions. I suggest ShipperGuide looks into ways to partner with SmartWay - an EPA program that helps the freight transportation sector improve supply chain efficiency and track performance to reduce transportaion-related emissions. Integrating ShipperGuide and Opendock, something as simple as instructions and a link to book appointments for awarded shipments. Tying dock appointments (late pick ups, cancellations, rescheduling, etc) can be applied to broker/carrier scorecards. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Efficient and cost effective awarding of shipments. Reporting of freight spend. ### 3. Easy and fast **Rating:** 4.0/5.0 stars **Reviewed by:** Isabella A. | Logistics and Frozen Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about ShipperGuide TMS?** I like how i can see where the market is- as well as see all of the quotes right there. There is a lot ease with being able to make a coutner off right there without having to go off site or to a new window. I do also enjoy that there are not a lot of emails coming through and that everything is on the site. I use this site almost everyday for most of my loads. **What do you dislike about ShipperGuide TMS?** I do not have lot of dislikes for this- the only thing is thatit is easy to stay comfortable with the rates given instead of the negoation that does go into bidding for a load. There are some minor bug problems that do occur on the browser such as not loading a lane or the inability to find a location when trying ot create a lane- but most times it is easy to refresh or exit the site and then come back in to fix. **What problems is ShipperGuide TMS solving and how is that benefiting you?** I belive this is saving the time of sending out countless emails- by having all brokers/carriers here in once place and having them bid in said place. ### 4. Efficient, Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Rebeca A. | Freight Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ShipperGuide TMS?** It's a very good way of sending our lanes to our carriers to participate, every need I have it's fulfilled and approached with the best attitude possible **What do you dislike about ShipperGuide TMS?** Actually I don't have any complaints of any sort **What problems is ShipperGuide TMS solving and how is that benefiting you?** We've come a long way together, every improvement on the system is explained very clearly, if I need any correction on the RFPs published the requirement is met almost immediately, also with our carriers I love that they can approach the platform with the team and are help with the best service. We find interesting that we can manage our loads from the same service, but are not completly ready to make the complete change to another form of operation, we are working with the team to consider it ### 5. Simplicity at it's finest **Rating:** 5.0/5.0 stars **Reviewed by:** Tina W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about ShipperGuide TMS?** Having all of my loads seperated out to show their progress in the bidding, scheduling, shipping and delivery process makes things so much simplier. Working with the Shipper Guide team during setup and intergration has been the best experience. These individuals put forth every ounce of energy and are dedicated to mkaing sure we are able to see the benefits. I use this daily and have to say that it's improved my time management and makes communicating with my carriers much simplier. **What do you dislike about ShipperGuide TMS?** I can't honestly say there has been dislikes. Working with the ShipperGuide team has allowed me to offer up ideas that makes ShipperGuide customizable for our needs. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Having all of my loads seperated out to show their progress in the bidding, scheduling, shipping and delivery process makes things so much simplier. Working with the Shipper Guide team during setup and intergration has been the best experience. These individuals put forth every ounce of energy and are dedicated to making sure we are able to see the benefits. I use this daily and have to say that it's improved my time management and makes communicating with my carriers much simplier. **Official Response from Giovanni Battistella:** > Thanks for the review and shoutout, Tina! We are obsessed about our customers and your feedback during the onboarding process has really helped us improve ShipperGuide. Looking forward to the next steps in our partnership! ### 6. ShipperGuide has been a game changer for my daily routine! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber G. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about ShipperGuide TMS?** Using ShipperGuide is super easy and user friendly, I am able to get an immediate rate for quoting purposes and not bother others. **What do you dislike about ShipperGuide TMS?** HOnestley there are no downsides to using SG, maybe better reporting capabilites by the user and not having to ask the account rep to run these for us. **What problems is ShipperGuide TMS solving and how is that benefiting you?** ShipperGuide is allowing me to check out freight rates and not have to go back to emails and try and find rates. It keeps everything organized. **Official Response from Giovanni Battistella:** > Hi Amber, Thanks for your feedback! I'm very glad to hear about the value of having an immediate rate available when you need it. We are onboarding other instant rate providers in order to give you even more optionality and rate transparency when quoting. I'd love to hear your feedback on that initiative as well. ### 7. Super helpful and easy to understand. **Rating:** 4.5/5.0 stars **Reviewed by:** Giusten S. | Warehouse Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about ShipperGuide TMS?** that it is super helpful on your role. It is easy to understand and it gives you the best info **What do you dislike about ShipperGuide TMS?** none. I think everyone should be get trained using it. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Tracking and managing transportation better ### 8. Great transportation procuremnet tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about ShipperGuide TMS?** Being able to get shipper rates and compare to market rates is a game changer. Consolidating all carrier messages and rates into one tool for easy access, able to generate reports based on data. The ShipperGuide team are quick to respond to issues and easy to work with to develope new modules and reports. Impementation is also super easy, being on a web portal there is little that needs to be done. **What do you dislike about ShipperGuide TMS?** They discontinued their relationship with DAT loosing some market data. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Allowing our traffic teams to get best freight rates and manage data. **Official Response from Giovanni Battistella:** > Hi Taylor, thanks for the feedback! I'm glad your experience with the product and our team has been positive so far. This is what we strive for everyday! I hear your concern about losing market data as well. We've taken a strategic decision to move away from load board data, and we are bringing a new rate data provider to ShipperGuide in Q2 '24. I'll reach out to you to demo that functionality when available. ### 9. ShipperGuide **Rating:** 4.5/5.0 stars **Reviewed by:** Karla G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about ShipperGuide TMS?** ShipperGuide is user friendly and is a great resource when planning ahead on freight loads. I use it primarily when estimating freight for upcoming jobs. Appreciate the cusotmer support when questions arrise.It is easy to implement and integrate into any system you are currently using. I use it on a daily basis! **What do you dislike about ShipperGuide TMS?** I can not come up with any major dislikes with the system. At this time, I do not use it to book carriers. **What problems is ShipperGuide TMS solving and how is that benefiting you?** I do like the market benchmark that has been developed within the past year. ### 10. Logistics Coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about ShipperGuide TMS?** This plateform is very user friendly. It is very useful that it stores contracted rates so you can easily tender them over to the carriers. I like how the rates are stored in ShipperGuide so you can look back to see what the rate was on a certain lane. **What do you dislike about ShipperGuide TMS?** Wish you could tender out multiple trucks at the same time. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Miles calculator does not match our TMS. They are working on making them match. ### 11. Great Transportation Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Scott L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ShipperGuide TMS?** It's user friendly. It allows us to plug in our carriers, customers, and suppliers. Saves us time and allows us to save money. **What do you dislike about ShipperGuide TMS?** The print is too small on the bill of ladings created using Shipperguide. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Allows us to use one platform when interacting with our carriers and has eliminated all the emails previously being sent and received. It also allows us to better manage the rates we are getting from our carriers by providing benchmark rates. **Official Response from Giovanni Battistella:** > Hi Scott, thanks a lot for your review, and I'm glad to hear you are leveraging our proprietary rate benchmark to help you save money! I've also forward your feedback for improvement to our Product Design team. Please keep them coming! ### 12. Smooth Transition **Rating:** 4.0/5.0 stars **Reviewed by:** Denise Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about ShipperGuide TMS?** Having everything in one place. Contracts and comparisons of each carrier is just a click away. Customer support is attentive and quick with resolutions. The transition for the most part was seamless, integration took a little tweaking but was pretty easy. **What do you dislike about ShipperGuide TMS?** Entering contracts for the various lanes due the weight of the product shipping variances. **What problems is ShipperGuide TMS solving and how is that benefiting you?** alleviating time spent on different spreadsheets for tendering, rate quotes and tracking of orders. ### 13. Easy, streamlined freight quoting and awarding. **Rating:** 4.0/5.0 stars **Reviewed by:** Graham D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ShipperGuide TMS?** The best features of ShipperGuide are the data and reporting available to us, the ability to execute spot quotes in a few clicks, and the functionality to organize RFPs/contracts with multiple lanes into one neat pacakge. **What do you dislike about ShipperGuide TMS?** Occasionally minor technical difficulties, but this is something that will exist with any software. Overall, a great product. **What problems is ShipperGuide TMS solving and how is that benefiting you?** The greatest benefit our company has seen from ShipperGuide is the transparency that comes with their reporting functionality. We've been able to use this to gain some freight insights that weren't possible with our previous processes. ### 14. Director of Logistics **Rating:** 5.0/5.0 stars **Reviewed by:** Scott L. | Corporate Transportation & Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about ShipperGuide TMS?** Shipperguide allows our company to build a database of our shipping information and allows us to review our cost metrics/KPI's. **What do you dislike about ShipperGuide TMS?** Shipperguide is fairly new to the marketplace so they're continually making enhancements as time goes on. It's not a bad thing, we just have to adjust to the changes. **What problems is ShipperGuide TMS solving and how is that benefiting you?** It has saved us both time and money and the analytics will help us to improve cost control. ### 15. A very easy to use platform that helps us book freight at the lowest rates. **Rating:** 4.5/5.0 stars **Reviewed by:** Dan M. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ShipperGuide TMS?** The ability to set preferred carriers and specific criteria to manage our freight shipments. It is extremely easy to use and implement. **What do you dislike about ShipperGuide TMS?** The carrier response rate can sometimes be low. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Managing our freight shipping rates and carrier bookings. ### 16. Our experience with ShipperGuide has been extremely beneficial **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about ShipperGuide TMS?** The ShipperGuide application is extremely helpful for us when communciating with carriers and brokers, and has reduced our workload tremendously rather than requesting RFPs through email. Their support is very responsive and always helpful. The developers listen to our concerns and suggestions and we are very engaged in the development process for future improvements. **What do you dislike about ShipperGuide TMS?** There is nothing I dislike about this application. The developers listen to every concern we have regarding any issues that come up. **What problems is ShipperGuide TMS solving and how is that benefiting you?** ShipperGuide has improved the workflow of our RFP process and saves us hours of work, while allowing us to receive more quotes in less time and reduce our freight costs. ### 17. Easy to use, could use some QOL updates **Rating:** 4.0/5.0 stars **Reviewed by:** Shara S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about ShipperGuide TMS?** This service is easy to use and the flow of entering an order works well. Pricing is fair and quotes are fast. **What do you dislike about ShipperGuide TMS?** Wish Hazmat entering was on the first page. The NMFC search doesn't work very well. Virtually no ability to edit a quote after you've submitted. **What problems is ShipperGuide TMS solving and how is that benefiting you?** All my freight carriers are in one spot, so I don't have to shop around. ShipperGuide does it for me. **Official Response from Giovanni Battistella:** > Hi Shara, Thanks for your review and I'm glad to hear it is easy to use and adds value to your business! Regarding mixed pallets, we heard similar feedback recently, and have prioritized this improvement in the product. Our Customer Support team will reach out when it's released for you! It's clear there is space to improve the flows to help your daily operations. I've shared this feedback with our Product Design team who will be reaching out to understand these pain points better. ### 18. Excellent Tool to kkep my rates in order **Rating:** 5.0/5.0 stars **Reviewed by:** Mario Alberto S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about ShipperGuide TMS?** the most helpful for my operations is to have the information organices and on time **What do you dislike about ShipperGuide TMS?** I would like to have this toof for my Mexico operation. **What problems is ShipperGuide TMS solving and how is that benefiting you?** The problem was the bidding, and Shipper Guide resolve this with a frliedy user platform. **Official Response from Giovanni Battistella:** > Hi Mario, thanks for the feedback, and i'm happy to see ShipperGuide helping your operations! I'll reach out to you to better understand your needs for Mexico. Maybe there is an opportunity to extend our partnership! ### 19. Quick response when rate needed **Rating:** 4.5/5.0 stars **Reviewed by:** Tina M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about ShipperGuide TMS?** Fast response is by the most important to my organization. **What do you dislike about ShipperGuide TMS?** I wish there were more options available to download into Excel. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Eliminated numerous emails and the fast response has benefited out Sales team in getting bids out. ### 20. Never a bad day with my account management team at LoadSmart. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about ShipperGuide TMS?** Having multiple carrier options from LTL to Truckload in one platform makes our shipping processes efficient and easy to execute. **What do you dislike about ShipperGuide TMS?** I think this is a trick question. There really isn't anything to dislike about ShipperGuide. **What problems is ShipperGuide TMS solving and how is that benefiting you?** The LTL function is great. But ShipperGuide has enabled our load planners to automate the quoting and tendering process for our truckload shipments. All of our shipments are rated and tendered within minutes. It's great to feel confident a task is completed correctly and quickly, so we can move on to the next job. ### 21. Very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ShipperGuide TMS?** The thing I like most about ShipperGuide is how user friendly it is. **What do you dislike about ShipperGuide TMS?** If I had to say something, I guess it would be price, but not major. **What problems is ShipperGuide TMS solving and how is that benefiting you?** It saves me a lot of time doing quarterly RFPs. ### 22. Logistics Coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ShipperGuide TMS?** The RFP allows to post and review quotes **What do you dislike about ShipperGuide TMS?** Emails not received when changes are maded in RFP **What problems is ShipperGuide TMS solving and how is that benefiting you?** No problems at this time ### 23. Great and complete TMS platform **Rating:** 5.0/5.0 stars **Reviewed by:** Victor L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ShipperGuide TMS?** The flexibility and complete functionality for all shipments needs. **What do you dislike about ShipperGuide TMS?** It only tracks trucks, not rail or containers. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Carrier management. Now I can get quotes, tracking and billing from carriers all in one place. ### 24. Flexibility in a Loadboard **Rating:** 4.0/5.0 stars **Reviewed by:** Yan P. | Transportation Systems Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ShipperGuide TMS?** The capability to connect with carriers who do not have a loadsmart account. You can connect with users as well as non-users of loadsmart through this loadboard. **What do you dislike about ShipperGuide TMS?** Slow rollout of new features. The support is very nice and friendly, but the platform is slow to rollout some of the new features we've been asking for a while now. **What problems is ShipperGuide TMS solving and how is that benefiting you?** Loadsmart is solving the disconnect we've been seeing with the market prior to acquiring it. Covering loads has never been so easy and loadsmart makes the tendering process seamless. - [View ShipperGuide TMS pricing details and edition comparison](https://www.g2.com/products/shipperguide-tms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+04%3A02%3A15+-0500&secure%5Bsession_id%5D=de4b7611-303a-492f-97fd-a80583b4629c&secure%5Btoken%5D=7e3a567e011dfccb5e61ff65d1caaabdee9fd2d0148276efea0d888ec22ba619&format=llm_user) ## ShipperGuide TMS Features **Carrier Management** - Carrier Information - Evaluation - Performance **Fleet Optimization** - Load Optimization - Route Planning - Carrier Selection - Tracking **Freight Modes** - Definitions - Pricing - Selection **Visibility** - Notifications - ETAs - In Transit **Customer Management** - Customer Portal - Quotes - Documents **Transportation** - Modes - Yard Management - Freight Invoice - Planning **Integrations** - Warehouse management systems - ERP Systems - Accounting **Analytics** - Performance - Driver performance - Actionable insights ## Top ShipperGuide TMS Alternatives - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - 4.7/5.0 (838 reviews) - [Descartes Aljex](https://www.g2.com/products/descartes-aljex/reviews) - 4.6/5.0 (424 reviews) - [Truckstop Load Board](https://www.g2.com/products/truckstop-load-board/reviews) - 4.0/5.0 (407 reviews)