--- title: SHI Reviews meta_title: 'SHI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how SHI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 119 scale: '5' date_modified: '2026-10-07' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services ---

SHI Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the excellent customer support from SHI, noting fast responses and a caring approach to service. (16 mentions)
Users find SHI's team to be exceptionally helpful, providing responsive support and valuable assistance without bias. (15 mentions)
Users value the exceptional teamwork of SHI, enhancing collaboration and focus on their core business needs. (12 mentions)
Users value the knowledgeable support provided by SHI's team, ensuring they receive the help they need promptly. (10 mentions)
Users commend the prompt response time of SHI, appreciating the swift communication and effective customer service. (7 mentions)
Users find SHI to be expensive, as it sometimes offers higher prices compared to direct manufacturer purchases. (4 mentions)
Users often experience high staff turnover, resulting in a lack of continuity and knowledge with new representatives. (3 mentions)
Users find integration issues disruptive, especially when switching teams or representatives during acquisitions. (2 mentions)
Users express concern over the limited availability of SHI services in various global locations, impacting accessibility. (2 mentions)
Users desire more transparency and automation in tracking billing renewals and costs for SHI services. (1 mentions)

5 Pros or Advantages of SHI

5 Cons or Disadvantages of SHI

Jason M.
JM
Jason M.
Vice President, Information Technology
Mid-Market (51-1000 emp.)
"Efficient Licencing and Stellar Service from SHI"
5/5
What do you like best about SHI?

I appreciate SHI for their pricing, which is cheaper than CDW, particularly for Microsoft licensing. The transition from CDW to SHI has been a great experience as the infrastructure cost is lower and the customer service is better. SHI's answers and ability to provide good service stand out to me. Their proactive approach, where account reps ask about current initiatives and follow up with tailored options, adds a lot of value. I like the ability to consolidate vendor services with SHI, making it convenient to manage billing in one place and reducing the hassle of managing multiple vendors. The URL filter feature in the Zscaler web security they helped implement is particularly beneficial in blocking malicious sites. I am very confident in the pricing SHI offers, and currently, SHI is doing everything I expect from a partner. Review collected by and hosted on G2.com.

What do you dislike about SHI?

No dislikes at the moment Review collected by and hosted on G2.com.

Stephen V.
SV
Stephen V.
Infrastructure Engineer Tier 2
Mid-Market (51-1000 emp.)
"Vital Partner in Software Implementation"
5/5
What do you like best about SHI?

I've been using SHI for purchasing all hardware and software for about six years. I appreciate that they help in our company's innovation and that they provide more services for our company overall. Their assistance with implementing and distributing certain types of products, as well as their advice, has been valuable. SHI has helped with the implementation of software like Adobe and Jamf, which are essential for running our business. Additionally, their support in implementing software across the business, including user workstations, has been beneficial. I think they’re doing an amazing job and I'd like them to keep providing their service. Review collected by and hosted on G2.com.

What do you dislike about SHI?

Nothing Review collected by and hosted on G2.com.

Adrian M.
AM
Adrian M.
Mid-Market (51-1000 emp.)
"A Valued Partner for Microsoft Licensing"
5/5
What do you like best about SHI?

I think SHI is great because they are more like a partner than just a vendor. I've been using SHI for 15 years, mainly for purchasing Microsoft renewals, and they have remained very knowledgeable throughout. They explain every detail and answer all our questions, which enhances the partnership aspect. I particularly appreciate their website; it's user-friendly like Amazon, where I can easily make purchases. Overall, I love them and would definitely recommend SHI to others. Review collected by and hosted on G2.com.

What do you dislike about SHI?

Nothing. We like everything. Thanks for being a partner. Review collected by and hosted on G2.com.

Kamal S.
KS
Kamal S.
Manager, IT – Transition Workstream Lead
Enterprise (> 1000 emp.)
"Long-Term Partnership with Room for Improvement"
3.5/5
What do you like best about SHI?

I like the people that I work with at SHI. They've helped us a lot, especially in the hardware space, like when ordering HP hardware. They also provide insights by telling us what other clients are doing and how they have helped others. Review collected by and hosted on G2.com.

What do you dislike about SHI?

I feel that SHI could be a little bit more personable. Review collected by and hosted on G2.com.

Ben S.
BS
Ben S.
Senior Systems Engineer / Infrastructure Architect
Information Technology and Services
Enterprise (> 1000 emp.)
"Extremely Knowledgeable, Honest, and Fast—A Pleasure to Work With"
5/5
What do you like best about SHI?

They are extremly knowledgable and have all the point of contacts for all applications. SHI has always been honest, fast, and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about SHI?

There is honestly nothing I dislike about SHI. If I were to start a VAR, I would model it off of SHI. Review collected by and hosted on G2.com.

Grant D.
GD
Grant D.
"Deep Spend Optimization Expertise and Eager Support"
5/5
What do you like best about SHI?

SHI has so much knowledge and experience within the spend optimization community and eager to help us build the best solution. Review collected by and hosted on G2.com.

What do you dislike about SHI?

I can’t say anything negative to say about SHI Review collected by and hosted on G2.com.

Thomas F.
TF
Thomas F.
Network Administrator
Mid-Market (51-1000 emp.)
"Best of best"
5/5
What do you like best about SHI?

Great staff and great people to work with. Review collected by and hosted on G2.com.

What do you dislike about SHI?

I have no dislikes about SHI. They have been great to work with. Review collected by and hosted on G2.com.

Response from Christa Niering of SHI

Thanks Thomas! We're so happy we were able to help improve your desktop performance!

FF
Fran F.
"Excellent Inside Sales Support"
5/5
What do you like best about SHI?

Inside sales represent tave is great. We appreciate her Review collected by and hosted on G2.com.

What do you dislike about SHI?

Allow me to see a list of the assets I have in your warehouse by serial number Review collected by and hosted on G2.com.

Kevin L.
KL
Kevin L.
"Premier IT solutions & services provider"
5/5
What do you like best about SHI?

Software procurement and unbeatable prices. Period. Review collected by and hosted on G2.com.

What do you dislike about SHI?

Not knowing about all the other hardware and ITAM services earlier Review collected by and hosted on G2.com.

Response from Christa Niering of SHI

Thank you for your feedback! We're sorry you didn't know about more of what we offer earlier, but we're glad you know it now!

Colleen A.
CA
Colleen A.
IT Director
Enterprise (> 1000 emp.)
"Customer service is key"
5/5
What do you like best about SHI?

Jake is the best to work with, night and day difference from working with CDW Review collected by and hosted on G2.com.

What do you dislike about SHI?

Nothing so far. Everything has been good Review collected by and hosted on G2.com.