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Sherlock Reviews & Product Details

Sherlock gives your entire organization access to the vital product engagement data needed to grow revenue. And we’re not talking about that static, last active stuff. This is real engagement scoring. For your real SaaS business. (You are a real SaaS business, aren’t you?)

Seller

Sherlock

Languages Supported

English

Product Description

A simple and powerful way to rank, measure and score the product engagement of your users, accounts and important segments.

Overview by

Derek Skaletsky (Founder and CEO of Sherlock)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

3 months

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Top-Rated Alternatives

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Sherlock Reviews (10)

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Judah M.

Small-Business (50 or fewer emp.)

6/30/2023

"Great tool for Social Media Research"

3.5/5

What do you like best about Sherlock?

Very good at finding and verifying user handles on social media pages. I like that it allows loading the data from JSON objects both locally or from online sources Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

Python 3.6 is required, but that is not a problem because of the features it offers. The main issue is that there is no GUI for it, so many people won't really use or enjoy the features Sherlock "investigates" Since it's open source maybe one day we can all join in and build one for those that fear the terminal. Review collected by and hosted on G2.com.

Freddy A.

CEO

Small-Business (50 or fewer emp.)

4/5/2022

"Sherlock Score Review"

3.5/5

What do you like best about Sherlock?

Sherlock allows you to manage your Segment data into "groups" or "companies". If you are a B2B SaaS, this is perfect to analyze in both ways: users and companies.

Alerts give you the right information in the right moment. For example: Know the moment when an account is getting cold, is perfect to avoid a future churn. Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

Sherlock has delay showing your data. It is not in real time and this could create some bias if you don't validate if your data is updated. Also, Sherlock does not have date filters Review collected by and hosted on G2.com.

Recommendations to others considering Sherlock:

Sherlock allow you to manage your Segment data into "groups" or "companies". If you are a B2B SaaS, this is perfect to analyze in both ways: users and companies.

Sherlock has a lot of tools to understand your users, for example: You can score your users and accounts based on weight of your transactions.

Using their alerts allow you to be updated with customer behaviour. It is so important to know when a user is going to cold user, because this is the right moment to take action. On another way, knowing the right moment when a user get activated and what transactions are key to replicate to another. Review collected by and hosted on G2.com.

What problems is Sherlock solving and how is that benefiting you?

Analyzing customer behavior, creating a segments of users, scoring them. One of the best features is that Sherlock allow you to measure into accounts and users. This has a big benefit if you are a B2B SaaS Review collected by and hosted on G2.com.

Nikhil K.

web application security researcher

Mid-Market (51-1000 emp.)

1/26/2022

"Sherlock "A tool that hunt usernames from Social Network""

4/5

What do you like best about Sherlock?

Best thing is that it's an open source tool for hunting social media for usernames.It supports Mac, windows and Linux operating system.This will work only with Python 3.6 and higher only.So to run this command line tool you need Python 3.6 or higher must be installed. Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

As this is terminal based command line tool only and there is no GUI, so it is less attractive and little bit difficult to use.If lower version of python is installed it will not work. Review collected by and hosted on G2.com.

Recommendations to others considering Sherlock:

Very much recommending to others Review collected by and hosted on G2.com.

What problems is Sherlock solving and how is that benefiting you?

During the Vulnerability assessment and username enumeration we are using this tool,and as this is open source tool so only required permission from stack holder for use this tool. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/23/2020

"Great Tool for User and Account insights for SAAS businesses"

5/5

What do you like best about Sherlock?

I like that we can set up scoring profiles very quickly based on existing events and properties for BOTH Accounts and Users. The other awesome addition is that it handles Account and User activation separately. Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

They are adding features quickly based on feedback so when we have any issue usually they solve it in a reasonable time frame. Review collected by and hosted on G2.com.

Wijnand M.

Member Taskforce Search

Small-Business (50 or fewer emp.)

11/14/2019

"Must-have insights for a SaaS business"

5/5

What do you like best about Sherlock?

Having an at-a-glance overview of both account and user-based engagement with a smart scoring system (that you can influence), and also having these insights when it comes to activation and product adoption. Also loving their brand new Sherlock stories feature. Also loving the Intercom connection. Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

We still have to set up the alerts part of Sherlock, so it's mostly up to us to get more out of this feature, but it would be great to have some default alerts ready there that you can customize, so it's less work.

They have a Salesforce connection, but as we use Zendesk Sell as CRM, we would obviously to have a connection for our CRM as well. Review collected by and hosted on G2.com.

✔R

✔ Kamil R.

CEO & Founder

Small-Business (50 or fewer emp.)

11/4/2019

"Innovative way to track user engagement"

4.5/5

What do you like best about Sherlock?

I like how they approach user engagement tracking and how flexible you can get. And I love the direction they are going with Sherlock. Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

They seem to be doing too many things at once, but we have a similar approach ourselves at Survicate and it is starting to pay off. Review collected by and hosted on G2.com.

Michael D.

SVP of Product

Information Technology and Services

Mid-Market (51-1000 emp.)

10/30/2019

"Sherlock has helped us better understand our customers"

4.5/5

What do you like best about Sherlock?

The simplification of creating an engagement score across users and accounts has helped our product team communicate user engagement across the company. Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

The event model is too simple to support all our different types of events. Specifically, you can't configure a score based event properties which would be super helpful to build the most accurate score for us. Review collected by and hosted on G2.com.

Nikki S.

Customer Success Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

9/16/2019

"Sherlock is amazing!"

5/5

What do you like best about Sherlock?

Sherlock is a fantastic CRM tool, it is so user-friendly and has a great interface! Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

Sherlock takes a bit to configure and make it look pretty and easy to use Review collected by and hosted on G2.com.

Recommendations to others considering Sherlock:

Just make sure that you have individuals who can dedicate time to set up and configure the platform Review collected by and hosted on G2.com.

What problems is Sherlock solving and how is that benefiting you?

Sherlock helps visualize the activity that users are working on within the platform, sometimes it's easy to think that people are engaged but in reality, they may be only doing one thing within a platform Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/28/2019

"Not perfect, but best-in-class user insight"

3.5/5

What do you like best about Sherlock?

Sherlock mostly strikes a great balance between usability, functionality, and usefulness. Their insights are unlike anything we've seen, and help us accurately identify users based on their interactions with our SaaS app. Their support is fantastic, with a team ready to help with any questions. Review collected by and hosted on G2.com.

What do you dislike about Sherlock?

While it gets 90% of the way there, there's still a few bugs and things missing. They're making progress though, and are on the right track. Review collected by and hosted on G2.com.

What problems is Sherlock solving and how is that benefiting you?

Sherlock lets us identify which users are succeeding in our trial and which need assistance. For our subscribed users, we can see which users and teams are our best users which is information that feeds our marketing and sales efforts. We can also see which users which might be at risk of churning, which ties in with our retention strategy. Review collected by and hosted on G2.com.