SessionStack Reviews (67)

Reviews

SessionStack Reviews (67)

4.8
67 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the powerful session replay capabilities of SessionStack, which allow for detailed analysis of user interactions and quick identification of UX issues. The tool's user-friendly interface and responsive customer support enhance the overall experience, although some users note challenges in finding specific sessions and a desire for additional features.

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Nathanaël A.
NA
Nathanaël A.
Directeur de la croissance
Small-Business (50 or fewer emp.)
"useful and adaptable product + personalized, kind, and helpful service!"
5/5
What do you like best about SessionStack?

cobrowsing is an awesome way to serve our own clients Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

when watching a user experience recording, it can be difficult to navigate, skip, pause, go back, change speed, etc. Review collected by and hosted on G2.com.

Response from Rafi Shahugyan of SessionStack

Thank you for your feedback, Nathanaël. We'll drill down into player controls to see how we can optimize them.

FYI the easiest way to navigate throughout a user session is to click on the events in the left log. The player will automatically lead you to the exact session time of the event. From the player settings menu (in the down-right corner) you can adjust player speed, skip inactivity periods, visualize clicks, etc.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Very powerful for co-browsing"
5/5
What do you like best about SessionStack?

The tool has great co-browsing capabilities that allow you to watch what a user does on your web app in real-time. This is a new level for our support team Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

No major concerns so far. An integration with bugzilla could be useful though Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

Hi,

Thanks a mil for your review. We're happy to read that our co-browsing is working well for you.

I spoke with our product team about your integration request and someone will get in touch with you very soon.

Thanks,

Stan

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Digital Experience Insights Platform"
5/5
What do you like best about SessionStack?

We use SessionStack to monitor and improve the user experience on our customer-facing and employee-facing experiences. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

So far, we haven't had any significant issues or concerns Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

Thank you very much for your review! We always love to hear how our loyal customers are benefiting from our solution.

All the best,

Stan

Verified User in Construction
UC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Great Tool for Troubleshooting"
5/5
What do you like best about SessionStack?

With SessionStack we’re able to quickly diagnose issues with our platform. Their events and error log provide information about occurrences and number of affected users, which is quite powerful. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Not possible to use the errors for their segments. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

Thanks a ton for your review - it really means a lot to us!

I wanted to inform you that we have recently made significant improvements to our segments dashboard and I recommend you to check it out and let us know, if that works for you.

All the best,

Stan

See how SessionStack improved
HB
Hristo B.
Sr. Data Scientist
Small-Business (50 or fewer emp.)
"Slick and useful."
5/5
What do you like best about SessionStack?

Pretty slick, makes debugging much easier. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Might have had more dashboards. You can never have too many dashboards. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

Hi Hristo,

Thank you very much for your fantastic review! We are so happy that you're making good use of our product.

I'll be sure to pass on your suggestion about the dashboards.

Thanks for your help and loyalty,

Stan

Tomasz W.
TW
Tomasz W.
Software Project Manager
Small-Business (50 or fewer emp.)
"Does what it says on the box. Easy to integrate, decent UI and good support."
5/5
What do you like best about SessionStack?

Sentry intergartion, searching for sessions, UI Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

I wish there was a React Native integration option as well. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

Hi Tomasz,

Thanks a ton for your review. We are so happy to hear that you're making good use of SessionStack.

I wanted to inform you that we're heavily investing into our mobile story and you should expect exciting stuff hereof very soon!

Thanks for being such a loyal customer,

Stan

MR
Mohamed Amine R.
Teacher
Small-Business (50 or fewer emp.)
"I used that some time ago and was good"
2/5
What do you like best about SessionStack?

It helped me many times by telling me if there are problems with the website Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

It was hard to explain for other students Review collected by and hosted on G2.com.

Response from Rafi Shahugyan of SessionStack

Thank you for your feedback, Mohamed.

Could you please elaborate on what you dislike about SessionStack? For what kind of educational purposes and student groups you've showcased SessionStack? Perhaps we can help.

FYI We've updated our platform so we hope it's much more understandable now. If you like it we'd be very happy if you share your feedback once again.

See how SessionStack improved