Our team uses this for session replays, which has made us very efficient in detecting bugs.

Moreover, we gain a lot of valuable learnings straight from our engaged users, as the platform

has the ability to recognize trends and patterns in their behavior. Review collected by and hosted on G2.com.

Nothing major at this point. Nonetheless, we could use some additional filters in their conversion

funnels to better detect friction in our user journeys. Review collected by and hosted on G2.com.

While a user is visiting our website, SessionStack captures each screen and every action the user makes. This is definitely the easiest way for us to pinpoint UX problems. Review collected by and hosted on G2.com.

The product doesn't support an integration with LiveAgent. It would be great to use the co-browsing in a combination with the live chat. Review collected by and hosted on G2.com.

Using this tool makes me much more efficient in reproducing bugs and considerably reduces the

time to resolve these. I’m familiar with session replay and have just recently started using

SessionStack, but so far I’m quite impressed with it. Review collected by and hosted on G2.com.

They still don’t have email notifications and alerts available, which would definitely make my

work easier. I hope to see these implemented soon. Review collected by and hosted on G2.com.

Our team uses the information from SessionStack right away. After going over the most clicked elements and session recordings, we have a clearer understanding of the user's path and their problems. Review collected by and hosted on G2.com.

You have to manually filter out your own devices which is not ideal, thus I wish they would make it simpler to exclude my devices. Review collected by and hosted on G2.com.

Its incredibly easy to search for users and watch their sessions. We love sending it to the development team so they can reproduce bugs. Review collected by and hosted on G2.com.

Nothing so far. It's been very smooth to use Review collected by and hosted on G2.com.

The SessionStack platform assists our team in organizing session replays based on specific concerns identified by the error tracking function. The sleek UI allows us to distribute these replays around our staff after that. Review collected by and hosted on G2.com.

There is no Heatmap feature available. We use a different product for that purpose. Review collected by and hosted on G2.com.

The ability to quickly connect the dots between high-level customer experience indicators and individual user journeys and friction points. Session replay has become an invaluable feature for our team to validate hypotheses related to conversion rate optimization.

Their support team has been phenomenal! Review collected by and hosted on G2.com.

Their features for dealing with sensitive data are working great but require configuration from our end. It would be nice if SessionStack could automatically figure out which elements are containing sensitive data and make a suggestion to us (and potentially auto-mask it). Review collected by and hosted on G2.com.

The ability to monitor actual user sessions, including the user's IP addresses, locations, and what they are looking and clicking at. The length spent on the page, in particular, is extremely useful. Review collected by and hosted on G2.com.

Not really sure how to relate form submissions from our website to the corresponding user session. This should be more intuitive. Review collected by and hosted on G2.com.

SessionStack is great for session replays and those allow us to watch exactly what our users were seeing and doing on our website. Review collected by and hosted on G2.com.

Heat maps are the only thing I'm missing right now. Everything else is quite amazing. Review collected by and hosted on G2.com.

SessionStack is a powerful platform with mature session replay functionality. It's like putting a camera on your website visitor's shoulder and tracking their interactions on your website. Review collected by and hosted on G2.com.

The platform doesn't have heatmaps that are quite helpful to display the results of eye-tracking tests. Review collected by and hosted on G2.com.