--- title: ServiceNow Cloud Management Reviews meta\_title: 'ServiceNow Cloud Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how ServiceNow Cloud Management works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### ServiceNow Cloud Management Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ServiceNow Cloud Management to be **exceptionally easy to use** , enhancing productivity with its seamless functionality. [(4 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288177&qs=pros-and-cons#reviews) Users value the **excellent customer support** of ServiceNow, which enhances user experience and problem resolution. [(3 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288210&qs=pros-and-cons#reviews) Users value the **seamless integrations** in ServiceNow Cloud Management, enhancing collaboration and data-driven decision-making effectively. [(3 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288037&qs=pros-and-cons#reviews) Users appreciate the **seamless and powerful experience** of ServiceNow Cloud Management, complimenting its ease of use and integrated features. [(2 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288055&qs=pros-and-cons#reviews) Users enjoy the **easy learning experience** with ServiceNow, finding the platform simple and intuitive to use. [(2 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288136&qs=pros-and-cons#reviews) Users experience **complexity issues** with ServiceNow Cloud Management, finding navigation and setup quite challenging and confusing. [(3 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288120&qs=pros-and-cons#reviews) Users find the **poor interface design** of ServiceNow complicates navigation and hinders efficient email and case management. [(3 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288216&qs=pros-and-cons#reviews) Users find the **complexity** of ServiceNow Cloud Management challenging, especially with its intricate customization and navigation. [(2 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288162&qs=pros-and-cons#reviews) Users find the **complex setup** of ServiceNow Cloud Management challenging, hindering effective navigation and customization. [(2 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288307&qs=pros-and-cons#reviews) Users find **implementation difficult** due to complexity and challenges in understanding the numerous features offered. [(2 mentions)](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288295&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow Cloud Management ##### 1. Ease of Use Users find ServiceNow Cloud Management to be **exceptionally easy to use** , enhancing productivity with its seamless functionality. [ See 4 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288177&qs=pros-and-cons#reviews) See Related User Reviews HG Helen G. Small-Business (50 or fewer emp.) 4.0/5 "ServiceNow Review" What do you like about ServiceNow Cloud Management? I'm not very tech savvy but I enjoy the ease of using ServiceNow. I also appreciate the accessability of customer support. ![Raffy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy H.") RH Raffy H. Enterprise (\> 1000 emp.) 5.0/5 "Powerful All in one tool" What do you like about ServiceNow Cloud Management? The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in jus ##### 2. Customer Support Users value the **excellent customer support** of ServiceNow, which enhances user experience and problem resolution. [ See 3 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288210&qs=pros-and-cons#reviews) See Related User Reviews HG Helen G. Small-Business (50 or fewer emp.) 4.0/5 "ServiceNow Review" What do you like about ServiceNow Cloud Management? I'm not very tech savvy but I enjoy the ease of using ServiceNow. I also appreciate the accessability of customer support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "SNOW Now" What do you like about ServiceNow Cloud Management? This clod based platform helped out organisation tommansge our IT operations, automate workflows and deliver better customer experiences. This product ##### 3. Integrations Users value the **seamless integrations** in ServiceNow Cloud Management, enhancing collaboration and data-driven decision-making effectively. [ See 3 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288037&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy H.") RH Raffy H. Enterprise (\> 1000 emp.) 5.0/5 "Powerful All in one tool" What do you like about ServiceNow Cloud Management? The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in jus ![Anish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish M.") AM Anish M. Enterprise (\> 1000 emp.) 4.5/5 "Personalized Review for ServiceNow Platform" What do you like about ServiceNow Cloud Management? Integration challenges are a constant concern for developers, but ServiceNow makes it a breeze. Seamlessly connecting with other tools and systems hel ##### 4. Features Users appreciate the **seamless and powerful experience** of ServiceNow Cloud Management, complimenting its ease of use and integrated features. [ See 2 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288055&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy H.") RH Raffy H. Enterprise (\> 1000 emp.) 5.0/5 "Powerful All in one tool" What do you like about ServiceNow Cloud Management? The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in jus ![Shweta T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shweta T.") ST Shweta T. Enterprise (\> 1000 emp.) 5.0/5 "Genuine review" What do you like about ServiceNow Cloud Management? I love this tool because it's so simple to use. The feature is being developed in a fantastic way. For supporting documents, KB and Articles are helpf ##### 5. Learning Users enjoy the **easy learning experience** with ServiceNow, finding the platform simple and intuitive to use. [ See 2 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288136&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy H.") RH Raffy H. Enterprise (\> 1000 emp.) 5.0/5 "Powerful All in one tool" What do you like about ServiceNow Cloud Management? The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in jus ![Shweta T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shweta T.") ST Shweta T. Enterprise (\> 1000 emp.) 5.0/5 "Genuine review" What do you like about ServiceNow Cloud Management? I love this tool because it's so simple to use. The feature is being developed in a fantastic way. For supporting documents, KB and Articles are helpf ### 5 Cons or Disadvantages of ServiceNow Cloud Management ##### 1. Complexity Issues Users experience **complexity issues** with ServiceNow Cloud Management, finding navigation and setup quite challenging and confusing. [ See 3 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288120&qs=pros-and-cons#reviews) See Related User Reviews ![Anish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish M.") AM Anish M. Enterprise (\> 1000 emp.) 4.5/5 "Personalized Review for ServiceNow Platform" What do you dislike about ServiceNow Cloud Management? While ServiceNow does offer a range of customization options, delving into more complex customizations can sometimes feel like navigating a maze. It r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Excellent Ticketing Tool - ITSM" What do you dislike about ServiceNow Cloud Management? Integration Complexity,Limited offline access,support and documentation, restricted offline funcionality,few performance issues, vendor lock-ins, cust ##### 2. Poor Interface Design Users find the **poor interface design** of ServiceNow complicates navigation and hinders efficient email and case management. [ See 3 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288216&qs=pros-and-cons#reviews) See Related User Reviews ![Raffy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy H.") RH Raffy H. Enterprise (\> 1000 emp.) 5.0/5 "Powerful All in one tool" What do you dislike about ServiceNow Cloud Management? There could be instances that in the sending email interface the 'To' option is either blank orcould have your company shared mailbox by default. Not ![Anish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish M.") AM Anish M. Enterprise (\> 1000 emp.) 4.5/5 "Personalized Review for ServiceNow Platform" What do you dislike about ServiceNow Cloud Management? While ServiceNow does offer a range of customization options, delving into more complex customizations can sometimes feel like navigating a maze. It r ##### 3. Complexity Users find the **complexity** of ServiceNow Cloud Management challenging, especially with its intricate customization and navigation. [ See 2 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288162&qs=pros-and-cons#reviews) See Related User Reviews ![Anish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish M.") AM Anish M. Enterprise (\> 1000 emp.) 4.5/5 "Personalized Review for ServiceNow Platform" What do you dislike about ServiceNow Cloud Management? While ServiceNow does offer a range of customization options, delving into more complex customizations can sometimes feel like navigating a maze. It r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "SNOW Now" What do you dislike about ServiceNow Cloud Management? This platform is relatively complex to use and setup. It has large number of features and it is difficult to understand all of the features and how th ##### 4. Complex Setup Users find the **complex setup** of ServiceNow Cloud Management challenging, hindering effective navigation and customization. [ See 2 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288307&qs=pros-and-cons#reviews) See Related User Reviews ![Anish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish M.") AM Anish M. Enterprise (\> 1000 emp.) 4.5/5 "Personalized Review for ServiceNow Platform" What do you dislike about ServiceNow Cloud Management? While ServiceNow does offer a range of customization options, delving into more complex customizations can sometimes feel like navigating a maze. It r ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "SNOW Now" What do you dislike about ServiceNow Cloud Management? This platform is relatively complex to use and setup. It has large number of features and it is difficult to understand all of the features and how th ##### 5. Implementation Difficulty Users find **implementation difficult** due to complexity and challenges in understanding the numerous features offered. [ See 2 mentions ](https://www.g2.com/products/servicenow-cloud-management/reviews?filters%5Bsentiment_snippet%5D=2288295&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Excellent Ticketing Tool - ITSM" What do you dislike about ServiceNow Cloud Management? Integration Complexity,Limited offline access,support and documentation, restricted offline funcionality,few performance issues, vendor lock-ins, cust ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "SNOW Now" What do you dislike about ServiceNow Cloud Management? This platform is relatively complex to use and setup. It has large number of features and it is difficult to understand all of the features and how th ## Top-Rated Alternatives [ ![Google Compute Engine](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aeae116c52945fdecd7ed16d621cb315/google-compute-engine.png "Google Compute Engine") Google Compute Engine 4.5/5(953) ](https://www.g2.com/products/google-compute-engine/reviews) [ ![Amazon CloudWatch](https://images.g2crowd.com/uploads/product/hd_favicon/1528476471/amazon-cloudwatch.svg "Amazon CloudWatch") Amazon CloudWatch 4.3/5(404) ](https://www.g2.com/products/amazon-cloudwatch/reviews) [ ![Site24x7](https://images.g2crowd.com/uploads/product/hd_favicon/5ad72fdfd9ed75a6bfae1b8c7a6ed6c4/site24x7.svg "Site24x7") Site24x7 4.6/5(456) ](https://www.g2.com/products/site24x7/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-cloud-management/competitors/alternatives) HG Helen G. Independent Health Insurance Advisor Small-Business (50 or fewer emp.) 3/27/2025 "ServiceNow Review" 4/5 What do you like best about ServiceNow Cloud Management? I'm not very tech savvy but I enjoy the ease of using ServiceNow. I also appreciate the accessability of customer support. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? At this point- I'm fairly new to the platform. So I don't have any dislikes . Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? Honestly, it allows for a smoother work process and the connection and automations of the apps that I use for work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Raffy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raffy H.") RH Raffy H. Global Procurement, Outsourced Labor Specialist Enterprise (\> 1000 emp.) 4/10/2024 "Powerful All in one tool" 5/5 What do you like best about ServiceNow Cloud Management? The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in just like one training as it is rrally easy to use and understand. There's also integrated features that you can compose and send emails, comment some notes, attach files easily and post worknotes privately. You can also generate reports or simply go to your dashboard for insights and planning. Overall, using ServiceNow is really amazing! Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? There could be instances that in the sending email interface the 'To' option is either blank orcould have your company shared mailbox by default. Not sure if this is something to do with the integration hence you to would need to check it everytime you are sending an email to make sure it will be sent to the correct recepient. The search functionality on the tools that I have currently does not contain closed cases so whenever I need to recheck my previous cases I cannot see it by just using keywords or names. I believe this is something to do with the access limitation, nevertheless ServiceNow is really a powerful tool that is easy to use. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? Ticketing is on ease . There's a lot of ways to filter case numbers, description, etc. Tracking progress of each cases is also good. Review collected by and hosted on G2.com. Show More 4/15/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish M.") AM Anish M. Member Of Technical Staff - Software Development (AI) Enterprise (\> 1000 emp.) 8/30/2023 "Personalized Review for ServiceNow Platform" 4.5/5 What do you like best about ServiceNow Cloud Management? Integration challenges are a constant concern for developers, but ServiceNow makes it a breeze. Seamlessly connecting with other tools and systems helps create a unified view of operations. This level of integration is essential for harnessing data effectively and facilitating informed decision-making. Scalability is another standout feature. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? While ServiceNow does offer a range of customization options, delving into more complex customizations can sometimes feel like navigating a maze. It requires a deep understanding of the platform's intricacies and may lead to unforeseen challenges during upgrades or maintenance. The UI interface could be a bit simpler. Try to add to much on he index screen is technically not serving its purpose instead making things more complex for navigating. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? We deal with a multitude of systems and tools, leading to data silos and inefficient data exchange. ServiceNow acts as an integration hub, enabling seamless connectivity through its RESTful APIs and orchestration capabilities. Furthermore, ServiceNow excels in incident management, problem resolution, and change management, which are paramount in IT operations. Its ticketing system, service catalog, and reporting tools empower us to track, analyze, and resolve issues more effectively, reducing downtime and minimizing service disruptions. Analytics of predictive analytics, which leverages historical data also helps at picturising the results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shweta T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shweta T.") ST Shweta T. Research Analyst Enterprise (\> 1000 emp.) 7/19/2023 "Genuine review" 5/5 What do you like best about ServiceNow Cloud Management? I love this tool because it's so simple to use. The feature is being developed in a fantastic way. For supporting documents, KB and Articles are helpful. The ServiceNow Community is a terrific resource, and most problems are solved there thanks to the technical person's clear explanations and presentations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? Product support and cost.The product raodmap dates are unclear Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? Each of the modules we chose is simple to use. The documentation is nicely kept. Simple to implement. For the admin team, it is simple to track changes. Reporting Module is Excellent for the Business Team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chiru Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chiru Kumar R.") CR Chiru Kumar R. Decisions Developer Small-Business (50 or fewer emp.) 4/4/2023 "Best Resource for Multiple Use cases" 3.5/5 What do you like best about ServiceNow Cloud Management? I love the ServiceNow platform REST API Explorer, which offers endpoint links and storage ranges to store our data in its tables, and we can create our tables too. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? Sometimes Instances don't work correctly, shows null responses, and we can't even contact support from their website, but whenever it works, it works completely fine and meets my expectations. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? Before going into production, I will use ServiceNow cloud management to see the developed API behaviour, ease of use, metrics, and data maintenance utilising this platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![mohamed s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mohamed s.") MS mohamed s. Technical Delivery Manager Small-Business (50 or fewer emp.) 1/14/2023 "ServiceNow Cloud Management provides a comprehensive set of tools for managing cloud resources" 4/5 What do you like best about ServiceNow Cloud Management? ServiceNow Cloud Management is a cloud-based IT service management platform that helps organizations automate and optimize the management of their cloud infrastructure and services. It enables them to discover, provision, and manage their cloud resources and services and monitor and optimize their performance, costs, and compliance. This can benefit organizations by allowing them to: Improve their visibility and control over their cloud environment, which can help them better understand and manage their costs, performance, and security. Streamline and automate their cloud management processes, which can help them reduce manual errors, improve efficiency, and speed up the time to value. Increase their agility and scalability, which can help them quickly and easily adapt to changing business needs and take advantage of new cloud services and technologies. Enhance their security and compliance, which can help them better protect their data and comply with regulatory requirements. Track and manage their cloud spend, which can help them optimize their cloud costs, identify areas of overspending and take proactive steps to manage them. The above are some of the benefits of using ServiceNow Cloud Management. Depending on the specific use case and requirements, it can help organizations achieve different goals and benefits. Overall, it allows organizations to have a better control and management of their cloud environment, resulting in cost savings, improved efficiency and compliance. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? Complex setup and configuration: Some organizations may find the platform to be complex to set up and configure, especially for large and complex cloud environments. High cost: The platform can be expensive for some organizations, which may make it out of reach for smaller businesses or those on a tight budget. Limited integration capabilities: Integrating ServiceNow Cloud Management with existing tools and systems can be complex, limiting its effectiveness for some organizations. Steep learning curve: The learning curve for new users can be steep, which may require additional employee training. Limited scalability: Some users have reported that the platform can struggle to handle large and complex cloud environments and may not be suitable for large-scale deployments. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? It can be complex to set up and configure, especially for organizations with large and complex cloud environments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/26/2023 "SNOW Now" 4/5 What do you like best about ServiceNow Cloud Management? This clod based platform helped out organisation tommansge our IT operations, automate workflows and deliver better customer experiences. This product helps us to easy our operations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? This platform is relatively complex to use and setup. It has large number of features and it is difficult to understand all of the features and how they work together. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? It helped us to improve our IT operations by streamlining the processes, automating tasks and providing visibility in IT services. Also it helped us to make better business decisions with the help of business intelligence tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AA Aaditya A. Assistant System Engineer Information Technology and Services Enterprise (\> 1000 emp.) 10/17/2022 "Powerful IT Service management Tool" 4.5/5 What do you like best about ServiceNow Cloud Management? The interface is excellent and easy to follow. The dashboards are great. One of the best ticketing management solutions. It is highly customizable to suit your organization's needs. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? I am not a fan of the search feature. Queries to support are not met with an immediate response. I think the documentation is not beginner friendly. Also, you won't find many tutorials on the internet. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? We have used ServiceNow Cloud Management as a ticketing and logging tool for one of our internal solutions. We have used the REST API endpoints for accessing and manipulating table data. Review collected by and hosted on G2.com. Show More 1/31/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sasank G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasank G.") SG Sasank G. Mendix Developer Small-Business (50 or fewer emp.) 10/6/2022 "All in one platform" 4.5/5 What do you like best about ServiceNow Cloud Management? I was amazed that the Service now platform offers so many features to users, like a Database it provides CRUD of Tables inside our instance and also gives REST API explorer to use endpoints to do every method GET, PUT, POST, PATCH, DELETE. REST API explorer is the one which I really like it seems really simple to use. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? Sometimes I faced this issue which is instance will go under maintenance, I don't whether this will apply only for free users or for Premium users too but maintenance time was more than 3 days that was a pretty long time which interrupted my work. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? It is acting like a Database to save my tickets raised in my one of the POC application and I was using REST API services to do CRUD operations and as it is free to use I am relying on this platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/29/2023 "Excellent Ticketing Tool - ITSM" 4/5 What do you like best about ServiceNow Cloud Management? Scalability,Mobile Support,IT Operations Management,Self Service Portals,Service Catolog,Customization and Flexibility,Automated Workflows,Security and compliance. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Cloud Management? Integration Complexity,Limited offline access,support and documentation, restricted offline funcionality,few performance issues, vendor lock-ins, customization challenges. Review collected by and hosted on G2.com. What problems is ServiceNow Cloud Management solving and how is that benefiting you? ITSM Streamlining,centralizing data and services,Incident and problem resolution, easy asset & product tracking,asset and configuration management,Integration and orchestration. Servicenow platform aims to improve the efficiency and effectiveness of IT service delivery and business operations, leading to increased productivity, enhanced user experience, and better organizational outcomes Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Cloud Management Platforms](https://www.g2.com/categories/cloud-management-platforms)[Cloud Cost Management](https://www.g2.com/categories/cloud-cost-management) ##### Explore More [Top tools for identifying high-purchase-probability accounts](https://www.g2.com/discussions/top-tools-for-identifying-high-purchase-probability-accounts)[What platform provides analytics on recruiter performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-recruiter-performance)[What tool offers the most advanced audience segmentation features?](https://www.g2.com/discussions/what-tool-offers-the-most-advanced-audience-segmentation-features) [Which desktop publishing tools enforce brand guidelines across a multi-person marketing team without locking people out of creating content?](https://www.g2.com/discussions/which-desktop-publishing-tools-enforce-brand-guidelines-across-a-multi-person-marketing-team-without-locking-people-out-of-creating-content)[What application release orchestration tools work best for a software team managing complex multi-service deployments where dependencies between services make manual releases error-prone?](https://www.g2.com/discussions/what-application-release-orchestration-tools-work-best-for-a-software-team-managing-complex-multi-service-deployments-where-dependencies-between-services-make-manual-releases-error-prone)[Pros and Cons Details](https://www.g2.com/products/servicenow-cloud-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)