I'm not very tech savvy but I enjoy the ease of using ServiceNow. I also appreciate the accessability of customer support. Review collected by and hosted on G2.com.

At this point- I'm fairly new to the platform. So I don't have any dislikes . Review collected by and hosted on G2.com.

The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in just like one training as it is really easy to use and understand. There's also integrated features that you can compose and send emails, comment some notes, attach files easily and post worknotes privately. You can also generate reports or simply go to your dashboard for insights and planning. Overall, using ServiceNow is really amazing! Review collected by and hosted on G2.com.

There could be instances that in the sending email interface the 'To' option is either blank or could have your company shared mailbox by default. Not sure if this is something to do with the integration hence you would need to check it every time you are sending an email to make sure it will be sent to the correct recipient. The search functionality on the tools that I have currently does not contain closed cases so whenever I need to recheck my previous cases I cannot see it by just using keywords or names. I believe this is something to do with the access limitation, nevertheless ServiceNow is really a powerful tool that is easy to use. Review collected by and hosted on G2.com.

Integration challenges are a constant concern for developers, but ServiceNow makes it a breeze. Seamlessly connecting with other tools and systems helps create a unified view of operations. This level of integration is essential for harnessing data effectively and facilitating informed decision-making.

Scalability is another standout feature. Review collected by and hosted on G2.com.

While ServiceNow does offer a range of customization options, delving into more complex customizations can sometimes feel like navigating a maze. It requires a deep understanding of the platform's intricacies and may lead to unforeseen challenges during upgrades or maintenance.

The UI interface could be a bit simpler. Try to add too much on the index screen is technically not serving its purpose instead making things more complex for navigating. Review collected by and hosted on G2.com.

I love this tool because it's so simple to use. The feature is being developed in a fantastic way. For supporting documents, KB and Articles are helpful. The ServiceNow Community is a terrific resource, and most problems are solved there thanks to the technical person's clear explanations and presentations. Review collected by and hosted on G2.com.

Product support and cost. The product roadmap dates are unclear. Review collected by and hosted on G2.com.

I love the ServiceNow platform REST API Explorer, which offers endpoint links and storage ranges to store our data in its tables, and we can create our tables too. Review collected by and hosted on G2.com.

Sometimes Instances don't work correctly, shows null responses, and we can't even contact support from their website, but whenever it works, it works completely fine and meets my expectations. Review collected by and hosted on G2.com.

ServiceNow Cloud Management is a cloud-based IT service management platform that helps organizations automate and optimize the management of their cloud infrastructure and services. It enables them to discover, provision, and manage their cloud resources and services and monitor and optimize their performance, costs, and compliance. This can benefit organizations by allowing them to:

Improve their visibility and control over their cloud environment, which can help them better understand and manage their costs, performance, and security.

Streamline and automate their cloud management processes, which can help them reduce manual errors, improve efficiency, and speed up the time to value.

Increase their agility and scalability, which can help them quickly and easily adapt to changing business needs and take advantage of new cloud services and technologies.

Enhance their security and compliance, which can help them better protect their data and comply with regulatory requirements.

Track and manage their cloud spend, which can help them optimize their cloud costs, identify areas of overspending and take proactive steps to manage them.

The above are some of the benefits of using ServiceNow Cloud Management. Depending on the specific use case and requirements, it can help organizations achieve different goals and benefits. Overall, it allows organizations to have a better control and management of their cloud environment, resulting in cost savings, improved efficiency and compliance. Review collected by and hosted on G2.com.

Complex setup and configuration: Some organizations may find the platform to be complex to set up and configure, especially for large and complex cloud environments.

High cost: The platform can be expensive for some organizations, which may make it out of reach for smaller businesses or those on a tight budget.

Limited integration capabilities: Integrating ServiceNow Cloud Management with existing tools and systems can be complex, limiting its effectiveness for some organizations.

Steep learning curve: The learning curve for new users can be steep, which may require additional employee training.

Limited scalability: Some users have reported that the platform can struggle to handle large and complex cloud environments and may not be suitable for large-scale deployments. Review collected by and hosted on G2.com.

This cloud-based platform helped our organization manage our IT operations, automate workflows, and deliver better customer experiences. This product helps us to ease our operations. Review collected by and hosted on G2.com.

This platform is relatively complex to use and set up. It has a large number of features, and it is difficult to understand all of the features and how they work together. Review collected by and hosted on G2.com.

The interface is excellent and easy to follow. The dashboards are great. One of the best ticketing management solutions. It is highly customizable to suit your organization's needs. Review collected by and hosted on G2.com.

I am not a fan of the search feature. Queries to support are not met with an immediate response. I think the documentation is not beginner friendly. Also, you won't find many tutorials on the internet. Review collected by and hosted on G2.com.

I was amazed that the Service now platform offers so many features to users, like a Database it provides CRUD of Tables inside our instance and also gives REST API explorer to use endpoints to do every method GET, PUT, POST, PATCH, DELETE.

REST API explorer is the one which I really like it seems really simple to use. Review collected by and hosted on G2.com.

Sometimes I faced this issue which is instance will go under maintenance, I don't whether this will apply only for free users or for Premium users too but maintenance time was more than 3 days that was a pretty long time which interrupted my work. Review collected by and hosted on G2.com.

Scalability, Mobile Support, IT Operations Management, Self Service Portals, Service Catalog, Customization and Flexibility, Automated Workflows, Security and compliance. Review collected by and hosted on G2.com.

Integration Complexity, Limited offline access, support and documentation, restricted offline functionality, few performance issues, vendor lock-ins, customization challenges. Review collected by and hosted on G2.com.