--- title: ServiceDeck Reviews meta_title: 'ServiceDeck Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how ServiceDeck works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 35 scale: '5' date_modified: '2026-11-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

ServiceDeck Reviews & Product Details

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Pricing

Pricing provided by ServiceDeck.

Enterprise

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50 Users Per Month

FREE Users

Free
5 Users Per Month

User Insights

Average based on 35 real user reviews.

Typical contract price

$0k - $0k

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ServiceDeck Reviews (35)

Reviews

ServiceDeck Reviews (35)

4.5
35 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Akash M.
AM
Akash M.
QA Engineer
Small-Business (50 or fewer emp.)
"Very helpful for improving user experience & managing work orders"
4/5
What do you like best about ServiceDeck?

ServiceDeck helps businesses manage and track service performance Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

better management of setting up the system configurations Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"overall use of servicedeck"
3.5/5
What do you like best about ServiceDeck?

I like that there is a single platform to submit requests Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

some of the items are too specific which makes it difficult for the end user to determine what to click on Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"It works as expected"
3.5/5
What do you like best about ServiceDeck?

I like that I didn't need to email any specific person or distribution list, but rather I could create a ticket and comfortable know that someone would act on it. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

My only dislike is that you get notified of every action taken on the ticket. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"amazing experience to deal with SD"
5/5
What do you like best about ServiceDeck?

prompt response & ability to resolve the issue with utmost precision Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

all my concern was answered and i am extremly satisfied Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Servicedesk review"
4/5
What do you like best about ServiceDeck?

Ui is great and user friendly which makes it easier to use. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

Difficult to configure for administrators Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by ServiceDeck.

Enterprise

Contact Us
50 Users Per Month

FREE Users

Free
5 Users Per Month

PAID Users ( 5+ )

$25.00
1 Users Per Month
ServiceDeck Features
AI Text Summarization
AI Image-to-Text
Location
Employee Communication
Behavior Monitoring
Calendar
Dispatch
Roles
Reports
Analytics
Billing & Invoicing