--- title: Service Optimizer 99+ Reviews meta\_title: 'Service Optimizer 99+ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how Service Optimizer 99+ works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 49 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- ### Service Optimizer 99+ Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **advanced probabilistic forecasting** of Service Optimizer 99+, ensuring accurate and resilient supply chain planning. [(10 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170844&qs=pros-and-cons#reviews) Users value the **forecasting accuracy** of Service Optimizer 99+, benefiting from detailed and stochastic planning methods. [(10 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170857&qs=pros-and-cons#reviews) Users value the **advanced inventory optimization** capabilities of Service Optimizer 99+, enhancing planning and forecasting efficiency. [(9 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2171033&qs=pros-and-cons#reviews) Users value the **ease of use** of Service Optimizer 99+, simplifying implementation and reducing manual intervention significantly. [(8 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170738&qs=pros-and-cons#reviews) Users praise the **ease of implementation** of Service Optimizer 99+, enabling quick setup and minimal manual intervention. [(6 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170895&qs=pros-and-cons#reviews) Users find the **lack of transparency** in automated parameter selection frustrating and time-consuming, impacting usability. [(4 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169831&qs=pros-and-cons#reviews) Users find the **lack of features** in Service Optimizer 99+ significantly limits their ability to customize and analyze data. [(3 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169930&qs=pros-and-cons#reviews) Users criticize the **poor interface design** of Service Optimizer 99+, which hinders its potential efficiency and user experience. [(3 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170135&qs=pros-and-cons#reviews) Users find the new web interface **requires improvement** , complicating navigation and usability of the application. [(3 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170270&qs=pros-and-cons#reviews) Users find the **complex implementation** process challenging, often struggling with rigidity and lack of training after going live. [(2 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Service Optimizer 99+ ##### 1. Forecasting Users value the **advanced probabilistic forecasting** of Service Optimizer 99+, ensuring accurate and resilient supply chain planning. [ See 10 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170844&qs=pros-and-cons#reviews) See Related User Reviews ![Martin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin W.") MW Martin W. Small-Business (50 or fewer emp.) 5.0/5 "Undoubtedly the leading F&R Solution" What do you like about Service Optimizer 99+? Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Proven, probabilistic, powerfully simple Supply Chain Planning solution" What do you like about Service Optimizer 99+? The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. ##### 2. Forecasting Accuracy Users value the **forecasting accuracy** of Service Optimizer 99+, benefiting from detailed and stochastic planning methods. [ See 10 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170857&qs=pros-and-cons#reviews) See Related User Reviews ![Martin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin W.") MW Martin W. Small-Business (50 or fewer emp.) 5.0/5 "Undoubtedly the leading F&R Solution" What do you like about Service Optimizer 99+? Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Proven, probabilistic, powerfully simple Supply Chain Planning solution" What do you like about Service Optimizer 99+? The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. ##### 3. Inventory Management Users value the **advanced inventory optimization** capabilities of Service Optimizer 99+, enhancing planning and forecasting efficiency. [ See 9 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2171033&qs=pros-and-cons#reviews) See Related User Reviews ![Martin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin W.") MW Martin W. Small-Business (50 or fewer emp.) 5.0/5 "Undoubtedly the leading F&R Solution" What do you like about Service Optimizer 99+? Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Proven, probabilistic, powerfully simple Supply Chain Planning solution" What do you like about Service Optimizer 99+? The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. ##### 4. Ease of Use Users value the **ease of use** of Service Optimizer 99+, simplifying implementation and reducing manual intervention significantly. [ See 8 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170738&qs=pros-and-cons#reviews) See Related User Reviews ![Zivan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zivan S.") ZS Zivan S. Small-Business (50 or fewer emp.) 4.5/5 "One integrated solution for majority of supply chain planning requirements" What do you like about Service Optimizer 99+? Unique approach that cover different industries and their requiremetns. Ease of use and significatnly reduced user manual interventions. Open for stru SO Simon O. Small-Business (50 or fewer emp.) 4.5/5 "Poweful, flexible planning" What do you like about Service Optimizer 99+? Service Optimizer 99+ has incredibly powerful engines with great flexibility. The results that the system generates pay themselves off many times over ##### 5. Implementation Ease Users praise the **ease of implementation** of Service Optimizer 99+, enabling quick setup and minimal manual intervention. [ See 6 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170895&qs=pros-and-cons#reviews) See Related User Reviews ![Zivan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zivan S.") ZS Zivan S. Small-Business (50 or fewer emp.) 4.5/5 "One integrated solution for majority of supply chain planning requirements" What do you like about Service Optimizer 99+? Unique approach that cover different industries and their requiremetns. Ease of use and significatnly reduced user manual interventions. Open for stru SN Stathis N. Small-Business (50 or fewer emp.) 5.0/5 "SO99+ next gen SCP" What do you like about Service Optimizer 99+? A number of things: Pioneer in Probabilistic Forecasting and true MEIO. Core system philosophy: to optimize and automate planning, you need a su ### 5 Cons or Disadvantages of Service Optimizer 99+ ##### 1. Improvement Needed Users find the **lack of transparency** in automated parameter selection frustrating and time-consuming, impacting usability. [ See 4 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169831&qs=pros-and-cons#reviews) See Related User Reviews MK Mehmet K. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use, customizable and flexible tool for Supply Chain Planning teams" What do you dislike about Service Optimizer 99+? Automated selection of some parameters are works well but not trasparent. For example parameters like forecast aggregation criterion or current tren ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Reliable and robust planning" What do you dislike about Service Optimizer 99+? It requires a lot of time and maintenance of the parameters, it would be ideal to be able to make massive loads of some parameters. ##### 2. Lacking Features Users find the **lack of features** in Service Optimizer 99+ significantly limits their ability to customize and analyze data. [ See 3 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169930&qs=pros-and-cons#reviews) See Related User Reviews MK Mehmet K. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use, customizable and flexible tool for Supply Chain Planning teams" What do you dislike about Service Optimizer 99+? Automated selection of some parameters are works well but not trasparent. For example parameters like forecast aggregation criterion or current tren ![Vishal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal S.") VS Vishal S. Mid-Market (51-1000 emp.) 3.5/5 "Good collaborative tool , Huge Scope for Improvement" What do you dislike about Service Optimizer 99+? Server issues in terms of perfomance, lag, frozen screen happens when multiple users work at the same time. There is huge scope of improvement. Cust ##### 3. Poor Interface Design Users criticize the **poor interface design** of Service Optimizer 99+, which hinders its potential efficiency and user experience. [ See 3 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170135&qs=pros-and-cons#reviews) See Related User Reviews SN Stathis N. Small-Business (50 or fewer emp.) 5.0/5 "SO99+ next gen SCP" What do you dislike about Service Optimizer 99+? Not much. New web interface requires work. SO Simon O. Small-Business (50 or fewer emp.) 4.5/5 "Poweful, flexible planning" What do you dislike about Service Optimizer 99+? The front-end interface is out of date and undermines the power of the engines. It does not look like a system that is capable of generating the resu ##### 4. UX Improvement Users find the new web interface **requires improvement** , complicating navigation and usability of the application. [ See 3 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170270&qs=pros-and-cons#reviews) See Related User Reviews SN Stathis N. Small-Business (50 or fewer emp.) 5.0/5 "SO99+ next gen SCP" What do you dislike about Service Optimizer 99+? Not much. New web interface requires work. ![Michela V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michela V.") MV Michela V. Mid-Market (51-1000 emp.) 4.5/5 "Great Tool & Great Team" What do you dislike about Service Optimizer 99+? - layout / user interface - reporting system ##### 5. Complex Implementation Users find the **complex implementation** process challenging, often struggling with rigidity and lack of training after going live. [ See 2 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169674&qs=pros-and-cons#reviews) See Related User Reviews ![Pedro F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro F.") PF Pedro F. Mid-Market (51-1000 emp.) 4.0/5 "Awesome experience in the supply chain & technology" What do you dislike about Service Optimizer 99+? The implementation season should be more large and give enough knowledge for all usuaries. The post "go live" implementation could be a hell. The sec ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "A fundamental tool in my daily life" What do you dislike about Service Optimizer 99+? sometimes the system can be rigid, especially when implementing it. Anyhow this may a way to structure more some processes or dataset in the company a ## Top-Rated Alternatives [ ![SAP Integrated Business Planning](https://images.g2crowd.com/uploads/product/hd_favicon/b5f8f986beca96ab0027c693ee762fb9/sap-integrated-business-planning.svg "SAP Integrated Business Planning") SAP Integrated Business Planning 4.3/5(299) ](https://www.g2.com/products/sap-integrated-business-planning/reviews) [ ![Anaplan](https://images.g2crowd.com/uploads/product/hd_favicon/5cf128ff71aab2571ec196297196c5ca/anaplan.svg "Anaplan") Anaplan 4.6/5(462) ](https://www.g2.com/products/anaplan/reviews) [ ![Coupa](https://images.g2crowd.com/uploads/product/hd_favicon/50cb69ef8557af98812aefcdf08a77fb/coupa-software-coupa.svg "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ View All Alternatives ](https://www.g2.com/products/service-optimizer-99/competitors/alternatives) ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Enterprise (\> 1000 emp.) 6/4/2021 "SO99 for Demand Planning" 4.5/5 What do you like best about Service Optimizer 99+? Use of machine learning / probablistic algorythems to create the Forecast, while allowing drill down functions to confirm the ranges/baselines. We have been able to use our Item attribute information to create multi-dimensioning for our data. DCH integration to allow forecasting collaboration between Sales Leaders and Operations. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Errors can be difficult to trouble shoot and require extensive "data mining" Review collected by and hosted on G2.com. Recommendations to others considering Service Optimizer 99+: Ensure Data Integrity is reviewed and improved prior to implementation. Include Item Master and Product Managers in core teams to ensure future processes will include coordination as items are changed/updated/created. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Forecast accuracy has improved, which has helped optimize Inventory projections. Longer term Forecasting horizon has allowed us to provide additional forecast information to Supply Chain members. Forecasting is becoming more scientific and based on data than the past. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 6/18/2021 "SO99+ drives best in class forecast accuracy" 3/5 What do you like best about Service Optimizer 99+? SO99+ can deliver excellent forecast accuracy and inventory optimization if appropriately implemented and managed. The tool allows for the creation of different item and customer groupings that work together with their algorithms to deliver statistical forecasts that we can leverage as a baseline and input business knowledge on top of to develop commercialized forecasts. The inventory optimization software allows for service-level driven inventory management which is highly effective when supply is not constrained. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? The usability of the user interface can be somewhat clunky at times. No visibility to how the algorthims work to come up with demand plns. While forecast accuracy remains solid, and we have had to manage that outside of the system in our implementation. We also have had to create and manage forecast accuracy outside of the system due to our implementation, which relies on additional forecast management software (BOARD). Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Improved forecast accuracy and inventory throughput. Good handling of forecasting a vast customer base and long-tail inventory. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![OLUROTIMI A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OLUROTIMI A.") OA OLUROTIMI A. Director, Demand Supply and Inventory Managment Mid-Market (51-1000 emp.) 6/1/2021 "Head of Supply Chain Planning.." 5/5 What do you like best about Service Optimizer 99+? The machine learning capability the tool offers. Simply put, if you do nothing for a few weeks, SO99+ self adjust/corrects its future forecast. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Reporting capability. Most of the reports you'll need are customized, therefore prepare to pay more. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? We are optimizing inventory to improve our Service Level to our Customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 6/3/2021 "Mostly satisfied with the functionality and results provided by the tool" 4/5 What do you like best about Service Optimizer 99+? I really like the reporting functionality offered by the tool Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? I do not like that I have no visibility to the calculation logic which results in forecast generation Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? I like that I can identify and isolate distinct forecast signals across product, organization, and customer hierarchies Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Plastics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Plastics") AP Verified User in Plastics Mid-Market (51-1000 emp.) 6/8/2021 "The SO99+ system works very well." 5/5 What do you like best about Service Optimizer 99+? How intuitive and easy the software is to use. The technical support is top notch! Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? There really isn't anyt hink I dislike. ToolsGroup had developed a great inventory management system. That had help our company move into the future for inventory management. Review collected by and hosted on G2.com. Recommendations to others considering Service Optimizer 99+: The product works great. I would highly recommend Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Streamlining or inventory, being able to mamage our inventory at a closer level while maintaining a high service level to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Director of Demand Planning Enterprise (\> 1000 emp.) 1/21/2021 "Demand Sensing Consumer OTC" 4/5 What do you like best about Service Optimizer 99+? Toolsgroup team very flexible to understand and tweak the models and tool to match our business design and needs. Models are very reactive to the trends in our industry. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? User Interface can use an upgrade to be more user friendly. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Improve forecast accuracy and reduce inventory Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 7/1/2021 "Simple, Intuitive & Effective" 4.5/5 What do you like best about Service Optimizer 99+? The ease of use and ability to customise Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Lack of detailed documentation on some of the features Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Maintaining optimum inventory levels, Reduced touch rate on forecasts and ordering proposals Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Mid-Market (51-1000 emp.) 1/21/2021 "SO99+ 2020" 4/5 What do you like best about Service Optimizer 99+? Functionality to identify and exclude abnormal demand has reduced time taken for analytics and the algorithms employed helped improve forecast accuracy by 8% across both the 1 mth and 3 mth horizon. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Inventory optimisation we have set up limits the different lens we can apply to gain insights on ranges and markets. Review collected by and hosted on G2.com. Recommendations to others considering Service Optimizer 99+: Consider impact of concurrent users on the system. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Supply and capacity constraints are the key issues being addressed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 6/1/2021 "Supply Analyst" 5/5 What do you like best about Service Optimizer 99+? Navagtion within SO99 is a plus. Forecast and replenishment in 1 package Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Nothing to note. No issues at this time. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Usisng SO99 to maintain a balanced inventory through our distribution network Review collected by and hosted on G2.com. 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