--- title: Service Optimizer 99+ Reviews meta\_title: 'Service Optimizer 99+ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how Service Optimizer 99+ works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 49 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- ### Service Optimizer 99+ Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **advanced probabilistic forecasting** of Service Optimizer 99+, ensuring accurate and resilient supply chain planning. [(10 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170844&qs=pros-and-cons#reviews) Users value the **forecasting accuracy** of Service Optimizer 99+, benefiting from detailed and stochastic planning methods. [(10 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170857&qs=pros-and-cons#reviews) Users value the **advanced inventory optimization** capabilities of Service Optimizer 99+, enhancing planning and forecasting efficiency. [(9 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2171033&qs=pros-and-cons#reviews) Users value the **ease of use** of Service Optimizer 99+, simplifying implementation and reducing manual intervention significantly. [(8 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170738&qs=pros-and-cons#reviews) Users praise the **ease of implementation** of Service Optimizer 99+, enabling quick setup and minimal manual intervention. [(6 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170895&qs=pros-and-cons#reviews) Users find the **lack of transparency** in automated parameter selection frustrating and time-consuming, impacting usability. [(4 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169831&qs=pros-and-cons#reviews) Users find the **lack of features** in Service Optimizer 99+ significantly limits their ability to customize and analyze data. [(3 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169930&qs=pros-and-cons#reviews) Users criticize the **poor interface design** of Service Optimizer 99+, which hinders its potential efficiency and user experience. [(3 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170135&qs=pros-and-cons#reviews) Users find the new web interface **requires improvement** , complicating navigation and usability of the application. [(3 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170270&qs=pros-and-cons#reviews) Users find the **complex implementation** process challenging, often struggling with rigidity and lack of training after going live. [(2 mentions)](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Service Optimizer 99+ ##### 1. Forecasting Users value the **advanced probabilistic forecasting** of Service Optimizer 99+, ensuring accurate and resilient supply chain planning. [ See 10 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170844&qs=pros-and-cons#reviews) See Related User Reviews ![Martin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin W.") MW Martin W. Small-Business (50 or fewer emp.) 5.0/5 "Undoubtedly the leading F&R Solution" What do you like about Service Optimizer 99+? Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Proven, probabilistic, powerfully simple Supply Chain Planning solution" What do you like about Service Optimizer 99+? The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. ##### 2. Forecasting Accuracy Users value the **forecasting accuracy** of Service Optimizer 99+, benefiting from detailed and stochastic planning methods. [ See 10 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170857&qs=pros-and-cons#reviews) See Related User Reviews ![Martin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin W.") MW Martin W. Small-Business (50 or fewer emp.) 5.0/5 "Undoubtedly the leading F&R Solution" What do you like about Service Optimizer 99+? Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Proven, probabilistic, powerfully simple Supply Chain Planning solution" What do you like about Service Optimizer 99+? The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. ##### 3. Inventory Management Users value the **advanced inventory optimization** capabilities of Service Optimizer 99+, enhancing planning and forecasting efficiency. [ See 9 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2171033&qs=pros-and-cons#reviews) See Related User Reviews ![Martin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin W.") MW Martin W. Small-Business (50 or fewer emp.) 5.0/5 "Undoubtedly the leading F&R Solution" What do you like about Service Optimizer 99+? Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Proven, probabilistic, powerfully simple Supply Chain Planning solution" What do you like about Service Optimizer 99+? The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. ##### 4. Ease of Use Users value the **ease of use** of Service Optimizer 99+, simplifying implementation and reducing manual intervention significantly. [ See 8 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170738&qs=pros-and-cons#reviews) See Related User Reviews ![Zivan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zivan S.") ZS Zivan S. Small-Business (50 or fewer emp.) 4.5/5 "One integrated solution for majority of supply chain planning requirements" What do you like about Service Optimizer 99+? Unique approach that cover different industries and their requiremetns. Ease of use and significatnly reduced user manual interventions. Open for stru SO Simon O. Small-Business (50 or fewer emp.) 4.5/5 "Poweful, flexible planning" What do you like about Service Optimizer 99+? Service Optimizer 99+ has incredibly powerful engines with great flexibility. The results that the system generates pay themselves off many times over ##### 5. Implementation Ease Users praise the **ease of implementation** of Service Optimizer 99+, enabling quick setup and minimal manual intervention. [ See 6 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170895&qs=pros-and-cons#reviews) See Related User Reviews ![Zivan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zivan S.") ZS Zivan S. Small-Business (50 or fewer emp.) 4.5/5 "One integrated solution for majority of supply chain planning requirements" What do you like about Service Optimizer 99+? Unique approach that cover different industries and their requiremetns. Ease of use and significatnly reduced user manual interventions. Open for stru SN Stathis N. Small-Business (50 or fewer emp.) 5.0/5 "SO99+ next gen SCP" What do you like about Service Optimizer 99+? A number of things: Pioneer in Probabilistic Forecasting and true MEIO. Core system philosophy: to optimize and automate planning, you need a su ### 5 Cons or Disadvantages of Service Optimizer 99+ ##### 1. Improvement Needed Users find the **lack of transparency** in automated parameter selection frustrating and time-consuming, impacting usability. [ See 4 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169831&qs=pros-and-cons#reviews) See Related User Reviews MK Mehmet K. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use, customizable and flexible tool for Supply Chain Planning teams" What do you dislike about Service Optimizer 99+? Automated selection of some parameters are works well but not trasparent. For example parameters like forecast aggregation criterion or current tren ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Reliable and robust planning" What do you dislike about Service Optimizer 99+? It requires a lot of time and maintenance of the parameters, it would be ideal to be able to make massive loads of some parameters. ##### 2. Lacking Features Users find the **lack of features** in Service Optimizer 99+ significantly limits their ability to customize and analyze data. [ See 3 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169930&qs=pros-and-cons#reviews) See Related User Reviews MK Mehmet K. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use, customizable and flexible tool for Supply Chain Planning teams" What do you dislike about Service Optimizer 99+? Automated selection of some parameters are works well but not trasparent. For example parameters like forecast aggregation criterion or current tren ![Vishal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal S.") VS Vishal S. Mid-Market (51-1000 emp.) 3.5/5 "Good collaborative tool , Huge Scope for Improvement" What do you dislike about Service Optimizer 99+? Server issues in terms of perfomance, lag, frozen screen happens when multiple users work at the same time. There is huge scope of improvement. Cust ##### 3. Poor Interface Design Users criticize the **poor interface design** of Service Optimizer 99+, which hinders its potential efficiency and user experience. [ See 3 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170135&qs=pros-and-cons#reviews) See Related User Reviews SN Stathis N. Small-Business (50 or fewer emp.) 5.0/5 "SO99+ next gen SCP" What do you dislike about Service Optimizer 99+? Not much. New web interface requires work. SO Simon O. Small-Business (50 or fewer emp.) 4.5/5 "Poweful, flexible planning" What do you dislike about Service Optimizer 99+? The front-end interface is out of date and undermines the power of the engines. It does not look like a system that is capable of generating the resu ##### 4. UX Improvement Users find the new web interface **requires improvement** , complicating navigation and usability of the application. [ See 3 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2170270&qs=pros-and-cons#reviews) See Related User Reviews SN Stathis N. Small-Business (50 or fewer emp.) 5.0/5 "SO99+ next gen SCP" What do you dislike about Service Optimizer 99+? Not much. New web interface requires work. ![Michela V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michela V.") MV Michela V. Mid-Market (51-1000 emp.) 4.5/5 "Great Tool & Great Team" What do you dislike about Service Optimizer 99+? - layout / user interface - reporting system ##### 5. Complex Implementation Users find the **complex implementation** process challenging, often struggling with rigidity and lack of training after going live. [ See 2 mentions ](https://www.g2.com/products/service-optimizer-99/reviews?filters%5Bsentiment_snippet%5D=2169674&qs=pros-and-cons#reviews) See Related User Reviews ![Pedro F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro F.") PF Pedro F. Mid-Market (51-1000 emp.) 4.0/5 "Awesome experience in the supply chain & technology" What do you dislike about Service Optimizer 99+? The implementation season should be more large and give enough knowledge for all usuaries. The post "go live" implementation could be a hell. The sec ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "A fundamental tool in my daily life" What do you dislike about Service Optimizer 99+? sometimes the system can be rigid, especially when implementing it. Anyhow this may a way to structure more some processes or dataset in the company a ## Top-Rated Alternatives [ ![SAP Integrated Business Planning](https://images.g2crowd.com/uploads/product/hd_favicon/b5f8f986beca96ab0027c693ee762fb9/sap-integrated-business-planning.svg "SAP Integrated Business Planning") SAP Integrated Business Planning 4.3/5(299) ](https://www.g2.com/products/sap-integrated-business-planning/reviews) [ ![Anaplan](https://images.g2crowd.com/uploads/product/hd_favicon/5cf128ff71aab2571ec196297196c5ca/anaplan.svg "Anaplan") Anaplan 4.6/5(462) ](https://www.g2.com/products/anaplan/reviews) [ ![Coupa](https://images.g2crowd.com/uploads/product/hd_favicon/50cb69ef8557af98812aefcdf08a77fb/coupa-software-coupa.svg "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ View All Alternatives ](https://www.g2.com/products/service-optimizer-99/competitors/alternatives) ![Javier G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Javier G.") JG Javier G. Control de Gestión y Demand Planner Mid-Market (51-1000 emp.) 6/28/2023 "Agile and effective demand forecasting tool" 4.5/5 What do you like best about Service Optimizer 99+? SO99 is a tool that allows the management of demand forecasting at different item and customer levels in an agile and efficient way. It is easy to create reports in the form of tables to have alerts and notices of extraordinary circumstances Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Two issues that SO99 needs to improve are: Scenario simulation and summary scorecard Forecast Accuracy dashboard It is spoken with them and I know that they are working for the next version Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? SO99 helps me solve the validation and publication of a truthful sales forecast Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8265047/official_response/edit) Thanks for your positive feedback! Love hearing about the increased visibility and ability to view your forecasts at all different levels. We really appreciate your product feedback and partnership. As you've noted, we heard you and are working on it for the next version. 12/30/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Pedro F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro F.") PF Pedro F. Responsable de Planificación| Demand Planner Manager & Supply Chain Analyst | SO99+ | Mid-Market (51-1000 emp.) 6/28/2023 "Awesome experience in the supply chain & technology" 4/5 What do you like best about Service Optimizer 99+? The high impact in the performance the supply chain. Including the automatisation and the three modules. Work with one of the top e-planification tolls on the world Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? The implementation season should be more large and give enough knowledge for all usuaries. The post "go live" implementation could be a hell. The second phase to improve the gaps and modelation would be difficult Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Forecast every days and easy modification on areas forecast. Optimization the inventory with respect for the fulfillment parameters Give the team proposal weekly Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8265007/official_response/edit) We really appreciate your review and value your input. We agree, that even with the best technology, you need to focus on the people in the supply chain team and making sure everyone if fully trained. Reach-out to your CX Manager to evaluate and strategize best practices and use of the software, as well as leverage our ToolsGroup Academy to get the latest training on our all capabilities. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") CC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 10/16/2023 "ToolsGroup SO99+ technology and workflow enables organizations to digitize planning processes." 5/5 What do you like best about Service Optimizer 99+? It provides a standart flow of planning process from forecasting to replenishment with its highly parametric user friendly structure supported by seamless integration, strong customer support and understanding and easily implemented. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Mindset transformation requires a high level of ownership at the management teams. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Automate demand planning and forecasting process with consensus, increase visibility of demand and supply projection, increase service level with the lowest possible inventory levels. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8731540/official_response/edit) We really appreciate your review and partnership on your digital transformation journey. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vishal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal S.") VS Vishal S. Subject Matter Expert- Planning & Master Data Mid-Market (51-1000 emp.) 6/28/2023 "Good collaborative tool , Huge Scope for Improvement" 3.5/5 What do you like best about Service Optimizer 99+? The interactive graph and information grid is very useful in analyzing demand and forecast. Report feature of SO99+ is also very useful in downloading huge data loads. SO9+ is customizable and features can be developed as per customer´s requirement which is amazing and gives an edge against competitiors. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Server issues in terms of perfomance, lag, frozen screen happens when multiple users work at the same time. There is huge scope of improvement. Custom Editable table creation is a huge miss. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? I am using SO99+ for forecast and demand management. We review and use statistical forecast generated by tool and use commercial override feature if needed. I am also using SO99+ to optimize my inventory and service level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite GR German Ricardo R. Small-Business (50 or fewer emp.) 7/4/2023 "New Digital Supply Chain Twin for Service and Inventory Planning" 5/5 What do you like best about Service Optimizer 99+? Its approach to multi-echelon inventory optimization and probabilistic planning Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? it should take into account different transportation modes for the optimization approach. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? It helps us decide how much inventory is hold for each combination SKU-Site across the entire supply network in order to maximize service level (fill rate) while carrying the lowest average inventory Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8282221/official_response/edit) Thanks for the great review Ricardo! We are very proud of our probabilistic forecast engines, as well as our multi-echelon optimization. Please work with your account manager on multi-transportation optimization' capabilities and if any of them match your needs. Our ToolsGroup Community is also pretty active with ideas and suggestions, as well as being a direct link to our Product Teams. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") UC Verified User in Chemicals Enterprise (\> 1000 emp.) 7/14/2023 "Very powerfull but there is a lot of room for improvement" 4/5 What do you like best about Service Optimizer 99+? TG is a very powerful tool as it allows users to access a big amount of data in a shift way, which in turn allows users to make very interesting and useful analyses. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? I don't like the "refresh to view the data" message every time I select a new set of data. It would be better if the system refreshes itself automatically. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? The system helps me to deal with big pieces of data in an easy and swift way. Extracting the same data in SAP takes 10 times as long as from TG. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8319126/official_response/edit) Thanks for your review and input, we do appreciate it. I spoke with our CX team and they suggest you catch up with your account manager, as we've implemented updates in our recent releases to help with that issue. They would be in the best position to advise you on the optimum fix. Please also check our ToolsGroup community and see if others have posted their results with the newer versions. Have a great day. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Mid-Market (51-1000 emp.) 6/21/2023 "A fundamental tool in my daily life" 4.5/5 What do you like best about Service Optimizer 99+? have all the date in the same system, easly extract and analyse data, have a stong support for forecast management, have a deeply overview on the inventory side Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? sometimes the system can be rigid, especially when implementing it. Anyhow this may a way to structure more some processes or dataset in the company and/ot to add some rule more. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? It is helping us in creating a forecast baseline based on histirical data the before were built manually though excel. It allow us to create and visialize forecast at different levels of both product and market structure. It allows us to deeply analyse forecast accuracy. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8240862/official_response/edit) Having such a powerful and innovative tool in your daily life is exciting for sure. Thanks for your very positive review and we are glad you are seeing some great results with it. We agree on implementation time, as it is a careful balance between flexibility and setup/deployment time. Too much flexibility and implementations can take quarters to years, but not enough flexibility can reduce the breath of use cases it can solve. Our product teams are constantly reviewing that balance. We welcome you to submit ideas to our ToolsGroup community, as they they go directly to our product team. Thanks again for the review." Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") CM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 11/9/2023 "I approached the SO99+ toolsgroup solution to assist our customers in future" 4/5 What do you like best about Service Optimizer 99+? SO99+ enables end-to-end planning management by combining the three supply chain planning modules: - demand planning - fulfilment - replenishment planner The tool is intuitive and easy to integrate with other ERP. Customer support is always available for any clarification and requests. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Currently I can only provide positive feedback Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? S099+ ensures high levels of service at the lowest cost Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8845429/official_response/edit) We really appreciate our partnership and the nice review you've provided us. Validated ReviewerIncentivizedSource: Seller invite SC Steve C. Enterprise (\> 1000 emp.) 5/10/2023 "Demand Planning" 4.5/5 What do you like best about Service Optimizer 99+? Set up for new products is very simple and uses appropriate factors to build initial forecasts. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? I would love to be able to sort data on the demand screens by multiple factors, ie. delivery season, category and seasonality group. Currently I can only drill down one level at a time. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Managing purchasing and inventory levels by market. Allows us to forecast future updates by seeing product out dates based on forecasted demand and inventory. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8060068/official_response/edit) Planning new products is often not only quite hard, but strategic to a business. We really appreciate your review and glad our industry leading NPI capabilities are meeting your needs. We appreciate the usability recommendation, and we encourage you to use our ToolsGroup community portal to suggest product ideas, as it is a direct channel to our product teams. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/16/2023 "Plan the uncertainty with a powerful demand planning and inventory optimization tool" 5/5 What do you like best about Service Optimizer 99+? Very advanced Inventory Optimization that combines service level and inventories in order to achieve the desired objective. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Nothing, it is a tool that creates competitive advantage Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Maximize margin and service level Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8732478/official_response/edit) Thanks so much for your review. Planning for uncertainty is what it is all about in today's very dynamic, global environment. Driving for business results with AI based optimization is what is needed today to maximize margins and customer satisfaction today. 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