---
title: Service CRM Reviews
meta_title: 'Service CRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Service CRM works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Service CRM Reviews
**Vendor:** Service CRM  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)
## About Service CRM
Service CRM is a powerful yet easy-to-use desktop software and mobile app that streamlines the business operations of a company in the field service industry.






- [View Service CRM pricing details and edition comparison](https://www.g2.com/products/service-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+16%3A15%3A41+-0500&secure%5Bsession_id%5D=a4bdcd91-7dfd-4b9c-828d-9c959d71abf4&secure%5Btoken%5D=722d364d65ba2003c6abf79ecc8b9c07a8e9f4246b0b42c875058644d77afa88&format=llm_user)

## Service CRM Features
**Generative AI**
- AI Text Summarization
- AI Image-to-Text

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

## Top Service CRM Alternatives
  - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,063 reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,710 reviews)
  - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)