Hi Anila,

Thank you so much for sharing your experience and for your positive review of SEON! We’re delighted to hear that SEON is helping you identify fraudsters—and even groups of fraudsters—more effectively.

It’s great to know that our platform is supporting your team in building a deeper understanding of customer profiles, including insights into data freshness, geolocation, courier details, and connections between users. We’re especially glad you’re finding value in our newer capabilities, such as the AI features and Network Analysis graph, to uncover complex fraud patterns.

We also appreciate your honest feedback regarding device counts when changes are made to a device. This is valuable input, and we understand how clarity around device identification is important for accurate investigations. We’ve shared this with our product team so it can be taken into consideration as we continue to improve the platform.

If you have any suggestions on how we could make your experience even better, we’d love to hear them. You can always reach us at support@seon.io

, or let us know if you’d like to arrange a quick call with our team.

Thanks again for choosing SEON as your fraud prevention partner—we’re proud to have you in the Fraud Fighter community!

Hi there,

Thank you for sharing your experience and for the great feedback! We’re delighted to hear that SEON’s real-time fraud detection and digital footprint analysis are helping you reduce manual reviews and identify fraud faster. Making fraud detection smarter and more efficient is exactly what we aim for.

It’s also great to know that you find the platform intuitive and that the initial learning curve quickly pays off thanks to the flexibility and power of the features. Our team puts a lot of effort into balancing advanced capabilities with usability, so your words really mean a lot to us.

We’re especially glad SEON is supporting you in detecting fraudulent registrations and transactions, verifying player identities, and monitoring suspicious activity. Helping create a secure and trustworthy gaming environment by analyzing digital footprints and managing risk is at the heart of what SEON was built for.

Thanks again for choosing SEON as your fraud prevention partner. We’re proud to support you and to have you as part of the Fraud Fighter community!

Hi there,

Thank you very much for taking the time to share your detailed feedback and for highlighting both what’s working well and where we can improve.

We’re delighted to hear that you find SEON’s interface intuitive and easy to use, regardless of technical background. Creating a frictionless, accessible experience is a core focus for us, so it’s great to know that the platform enables you to get up and running quickly and work with confidence.

We also appreciate you calling out the performance issues you’ve experienced. Intermittent latency or unexpected interruptions are certainly not the experience we aim to deliver, and we understand how disruptive this can be to your workflow. Our engineering team continuously monitors performance and works to improve stability and reliability across the platform. Feedback like yours is extremely valuable in helping us prioritize and address these scenarios.

It’s great to hear that SEON is supporting your fraud detection and transaction review processes. If you’re open to it, we’d be happy to look into the performance concerns in more detail to better understand your setup and environment.

Please feel free to reach out to us at support@seon.io, and our team will be glad to assist.

Thank you again for choosing SEON and for being part of the Fraud Fighter community. Your feedback helps us continue to improve and deliver a better experience for all our customers.

Hi Anastas,

Thank you so much for your excellent review and for giving SEON a 10/10 rating! We are thrilled to hear that you are enjoying our user-friendly back office, smooth integration, and easy rule setup. It’s fantastic to know that the platform feels fast and responsive for you, and that the scoring engine is providing genuine value.

We are particularly pleased to learn that SEON is assisting you with chargeback prevention, managing multiple and duplicate accounts, and enhancing your transaction monitoring. Supporting teams in reducing risk while maintaining efficient operations is precisely what we aim for.

Hearing that there is nothing you would change at this moment truly means a lot to us. Feedback like yours motivates our team to continue raising the bar.

Thank you once again for choosing SEON as your fraud prevention partner, Anastas — we are proud to have you as part of the Fraud Fighter community!

Hi Bruno,

Thank you so much for the fantastic 10/10 review and for sharing your experience with SEON Fraud Fighters — we really appreciate it!

We’re happy to hear that you’ve found the interface intuitive and that the initial setup was smooth. Making it easy to navigate features and quickly get value from the platform is a big priority for us, so it’s great to know SEON is helping you efficiently identify linked accounts, uncover suspicious activity, and build effective rules around those connections.

Thank you as well for your feedback on the Clone Search feature. Insights like yours are extremely valuable to us, and we’re actively looking at ways to improve the clarity and presentation of results to make investigations even more straightforward. If you’d like to share more details or walk us through your ideal setup, we’d be more than happy to continue the conversation — feel free to reach out to us at support@seon.io, or let us know if you’d prefer a quick call with our team.

Thanks again for choosing SEON as your fraud prevention partner. We’re proud to support your work and have you as part of the Fraud Fighter community!

Hi Chiara,

Thank you so much for sharing your experience! We’re thrilled to hear that you’ve found value in the ability to verify features of phone numbers and email addresses, and that the option to build blacklists and clusters helps you stay ahead of evolving fraud patterns across regions. It’s wonderful to know that SEON is supporting you in filtering out potential fraudsters effectively.

We’re so glad to hear you find the tool easy to use! Our team works hard to offer robust fraud prevention features combined with a smooth user experience. Your feedback encourages us and shows we’re on the right track.

If you have any suggestions on how we could turn your 4/5 into a perfect 5/5, we’d love to hear them. You can always reach us at support@seon.io

with your thoughts, or let us know if you’d like to arrange a quick call with our team.

Thanks again for choosing SEON as your fraud prevention partner—we’re proud to have you in the Fraud Fighter community!

— The SEON Team

Hi there,

Thank you very much for sharing your experience with SEON and for your thoughtful review! We’re delighted to hear that, when well integrated into your app, SEON provides strong insights and makes account activity monitoring easier through rich parameters, live actions, and in-depth analysis to uncover new fraud patterns.

It’s especially great to know that the Network Analyst feature has had such a positive impact on your investigations by significantly reducing investigation time. Helping teams work faster and more effectively is exactly what we aim for.

We also truly appreciate your honest feedback regarding our Support and ticket collaboration. We understand how important it is to involve the full team from the beginning, and this is valuable input that we’ve shared with our team as we continue to improve both our support processes and platform experience.

If you have any additional suggestions or would like to discuss your use case in more detail, please don’t hesitate to reach out to us at support@seon.io, or let us know if you’d like to arrange a quick call with our team.

Thanks again for choosing SEON as your fraud prevention partner—we’re proud to support you as part of the Fraud Fighter community!

Hi Moriessa,

Thank you for the 5-stars! We're very grateful to you for taking the time to provide details on your product experience with us.

We're working on improving notifications on times out and hope to fix it in our upcoming releases.

Thank you for setting up a demo with us. We look forward to successful cooperation in the future!