--- title: SendApp Reviews meta_title: 'SendApp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how SendApp works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 10 scale: '5' date_modified: '2026-08-28' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SendApp Reviews **Vendor:** SendApp **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 5.0/5.0 **Total Reviews:** 10 ## About SendApp SendApp helps businesses sell, market and support customers on WhatsApp using official Meta APIs. The platform includes: an AI assistant that replies, books appointments and sells 24/7; bulk campaigns to segmented lists with approved templates; built-in CRM with contact segmentation; verified business account with official Meta badge; cart recovery and transactional notifications for e-commerce. SendApp applies zero markup on Meta messaging fees. Two products: SendApp Agent (AI assistant, plans from free to €99/month) and SendApp Official (WhatsApp Business API campaign platform). 30,000+ businesses use SendApp. Guided onboarding and support in Italian and English. Free 60-day trial, no credit card required. ## SendApp Reviews ### 1. Connecting with wholesale buyers has never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea A. | Founder and CEO, Food & Beverages, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about SendApp?** As a small food manufacturing company, staying in touch with our wholesale buyers is essential. SendApp helps us send product updates, seasonal offers, and new flavor announcements directly to our retail partners. The segmentation tools let us separate active buyers from potential leads so we are not spamming everyone. The AI assistant handles basic inquiries about ingredients and minimum order quantities when our team is busy in production. The verified badge adds credibility when we reach out to new retail partners. **What do you dislike about SendApp?** The campaign builder took me a few tries to get right. It is not the most intuitive for someone running a manufacturing business rather than a tech company. Scrolling through large contact lists can also be slow when we upload our full buyer database. A more straightforward onboarding process would help other food producers like us get started faster. **What problems is SendApp solving and how is that benefiting you?** We used to rely on email and phone calls to reach our wholesale buyers, but response rates were low. Buyers check WhatsApp daily, so now we reach them where they actually look. We send product launches, seasonal offers, and re-engage buyers who have not ordered in a while. It saves our small team hours every week and helps us grow our wholesale network more efficiently. ### 2. Turning WhatsApp into our best sales channel **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenza T. | Wholesale Manager, Retail, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2026 **What do you like best about SendApp?** We use SendApp to send flash sales, new collection alerts, and exclusive offers to our customers. The segmentation tools help us target the right audience, so we are not blasting everyone with the same message. The AI assistant answers common questions about sizing, returns, and stock availability, which frees up our store team to focus on in-person customers. The verified badge makes our outreach look more trustworthy, and customers actually open our messages now. **What do you dislike about SendApp?** The campaign builder took a bit of trial and error to get comfortable with. It is not the most intuitive tool for retail staff who are not tech-focused. Managing large contact lists can be slow at times, especially when we upload thousands of customers at once. A simpler setup process would make onboarding easier. **What problems is SendApp solving and how is that benefiting you?** We were sending promotions through personal accounts and store group chats. It was messy, unprofessional, and impossible to track. Now we have a centralized system for all our WhatsApp campaigns. We can track engagement, send personalized offers, and re-engage customers who haven't shopped in a while. Our outreach looks professional, our customers trust our messages, and we are seeing a noticeable boost in store visits and online sales. ### 3. Bringing customers back to our store with simple WhatsApp campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Matilde R. | Social Media Manager, Retail, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2026 **What do you like best about SendApp?** SendApp makes it easy to keep our customers engaged between store visits. We use it for everything from seasonal promotions to post-purchase follow-ups. The segmentation tools are a lifesaver, we can send sneaker drops to one list and apparel deals to another without spamming everyone. The AI assistant handles basic questions about inventory and store hours when our team is busy on the floor. Having a verified business account also builds trust with our customers. **What do you dislike about SendApp?** Setting up automated campaigns took me longer than expected. The interface could be more intuitive for retail teams who are not super techy. Navigating large contact lists also feels slow sometimes. A more guided onboarding process would make a big difference. **What problems is SendApp solving and how is that benefiting you?** We were losing touch with customers after their first purchase. No follow-up system, no way to track engagement, and no visibility on what actually worked. Now we run targeted campaigns that bring people back to our store. We see who opens our messages, send exclusive offers, and re-engage past buyers. It saves us hours of manual work and drives real foot traffic and sales. ### 4. WhatsApp campaigns that actually drive foot traffic and sales **Rating:** 5.0/5.0 stars **Reviewed by:** Giulia L. | Co-founder, Retail, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2026 **What do you like best about SendApp?** I love how easy it is to send targeted promotions and product updates to our customers. We run frequent seasonal campaigns and new collection drops, and SendApp lets us segment our lists properly. We send denim promos to one group and accessories to another without confusing everyone. The AI assistant handles basic sizing and stock questions after hours, which saves our store team a ton of time. The verified Meta badge also makes our brand look more professional. SendApp offers strong value for the price, especially for its transparent, all-inclusive pricing and AI-powered features. **What do you dislike about SendApp?** The campaign builder took a few days to figure out. It is not very drag-and-drop friendly for someone on the retail side. Scrolling through large contact lists also gets slow when we have thousands of names. A simple video tutorial would help first-timers a lot. **What problems is SendApp solving and how is that benefiting you?** We used to send promotions through personal WhatsApp accounts and random group chats. Total chaos. Tracking who actually opened or engaged was impossible. Now we have a proper system for segmented campaigns and promotions. We can see exactly which customers interacted with our latest collection, re-engage past buyers, and drive more foot traffic to our stores. It saves us hours every week and our outreach finally looks professional. ### 5. WhatsApp campaigns that actually fit our clients' brand voice **Rating:** 5.0/5.0 stars **Reviewed by:** Riccardo R. | Marketing Web Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2026 **What do you like best about SendApp?** As a Marketing Web Manager, I appreciate how easy it is to coordinate campaigns while keeping each client's branding consistent. At Acquazzurra, we manage multiple advertising accounts, and SendApp helps us stay organized. The segmentation tools let us target the right audiences, and the scheduling feature aligns perfectly with our content calendars. The AI assistant is a great time-saver too, it handles lead qualification and basic questions while we focus on creative strategy. **What do you dislike about SendApp?** The campaign builder took some time to figure out. I had a few scheduling mishaps before I got the hang of it. Navigating through larger contact lists can be a bit slow as well. A more intuitive setup would make onboarding a lot smoother for new users on our team. **What problems is SendApp solving and how is that benefiting you?** We were using different WhatsApp accounts and manual spreadsheets to manage client promotions. It was messy and made it hard to maintain a consistent brand voice across campaigns. Now everything is centralized. We can schedule campaigns around our content calendars, send targeted promotions, and track engagement seamlessly. It saves our team hours every week and helps us deliver more polished, professional results for our clients. ### 6. All-in-One WhatsApp Campaigns with Smart AI Replies and a Professional Meta Badge **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe C. | Visual Retail, Retail, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 17, 2026 **What do you like best about SendApp?** Having everything in one place is the biggest win. Before this, I was copy-pasting messages from Excel into my personal WhatsApp. Total nightmare. Now we segment lists properly, send targeted promos, and the AI handles basic sizing and stock questions after hours. The verified Meta badge also makes our brand look more professional. **What do you dislike about SendApp?** The campaign builder took a few days to figure out. It's not very drag-and-drop friendly. Scrolling through large contact lists is also slow and could be smoother. A simple video tutorial would help first-timers a lot. **What problems is SendApp solving and how is that benefiting you?** It's solving pure chaos. We used to send collection alerts through random WhatsApp groups and personal accounts. Tracking engagement was impossible. Now I can see who opens our messages and re-engage past customers. It saves me hours every week and our outreach actually looks professional. ### 7. A straightforward way to manage WhatsApp communication **Rating:** 5.0/5.0 stars **Reviewed by:** Renato P. | Chief Commercial Officer and Founder, Aviation & Aerospace, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 16, 2026 **What do you like best about SendApp?** What I like most is how straightforward it is to manage WhatsApp communication. I can organize contacts and send campaigns without making the process overly complicated. For our team, having a simple workflow is important, especially when communication needs to go out quickly. **What do you dislike about SendApp?** Some parts of the platform could be a little more intuitive. In particular, I think the contact and campaign organization could be easier to navigate when working with larger lists. **What problems is SendApp solving and how is that benefiting you?** We mainly use SendApp for WhatsApp campaigns and keeping communication with our contacts organized. It reduces the amount of manual work involved in sending messages individually and gives us a more consistent way to communicate. ### 8. A practical tool for keeping customer communication organized **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia C. | Junior Operations Specialist , Insurance, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 16, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about SendApp?** I mainly use SendApp to manage day-to-day customer communication. What I find useful is having the conversations organized in one place instead of having to switch between different channels. It makes it easier for me to keep track of requests and follow up when needed. **What do you dislike about SendApp?** The interface is generally straightforward, although some options took me a little time to get familiar with. I think the navigation could be more intuitive in a few areas. **What problems is SendApp solving and how is that benefiting you?** In my operations role, I deal with a lot of customer-related communication. SendApp helps me keep those interactions more organized and makes follow-ups easier to manage. ### 9. A practical way to manage WhatsApp communication **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo L. | Senior Buyer, Retail, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 15, 2026 **What do you like best about SendApp?** I like having our WhatsApp communication organized in one place. The contact segmentation and campaign tools are useful when we need to communicate with specific customer groups. **What do you dislike about SendApp?** There is a little learning curve at the beginning, especially when setting up campaigns. Once you understand the main options, it becomes easier to navigate. **What problems is SendApp solving and how is that benefiting you?** SendApp gives us a more structured way to handle WhatsApp outreach. It reduces some manual work and makes it easier to keep customer communication consistent. ### 10. Makes WhatsApp outreach easier to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | Buying Operations Specialist , Retail, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 15, 2026 **What do you like best about SendApp?** The part I find most useful is the ability to organize contacts and manage WhatsApp campaigns from one place. It makes day-to-day communication less scattered. **What do you dislike about SendApp?** Some of the campaign options take a little time to understand at first. A simpler setup flow would make the experience even better. **What problems is SendApp solving and how is that benefiting you?** SendApp helps us keep WhatsApp outreach more structured. Instead of handling messages manually, we have a clearer process for managing contacts and sending communications. - [View SendApp pricing details and edition comparison](https://www.g2.com/products/sendapp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-16+01%3A03%3A31+-0500&secure%5Bsession_id%5D=d9cd9cb8-67f9-4d11-a9d5-267a1a948849&secure%5Btoken%5D=ace099fe4cb5ac3e9cb7567d6f95ed7d4a7da3cda817adf9adf9a2b98d00b9d9&format=llm_user) ## SendApp Features **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top SendApp Alternatives - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,322 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,258 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,422 reviews)