--- title: SecurityMetrics Reviews meta_title: 'SecurityMetrics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 47 reviews by the users' company size, role or industry to find out how SecurityMetrics works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 47 scale: '5' date_modified: '2026-11-11' parent_category: name: Security and Privacy Services url: https://www.g2.com/categories/security-and-privacy-services ---

SecurityMetrics Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ongoing monitoring of SecurityMetrics, ensuring effective compliance with PCI requirements continuously. (1 mentions)
Users value the ongoing monitoring provided by SecurityMetrics, ensuring consistent PCI compliance and security measures. (1 mentions)
Users feel that the vulnerability scanning feature needs improvement to cover all scan types for better effectiveness. (1 mentions)
Users feel the vulnerability scanning could be improved as it currently misses some types of scans. (1 mentions)
Users find the vulnerability scanning inadequate as it fails to cover all necessary types of scans. (1 mentions)

Top Pros or Advantages of SecurityMetrics

Top Cons or Disadvantages of SecurityMetrics

SecurityMetrics Reviews (47)

Reviews

SecurityMetrics Reviews (47)

4.8
47 reviews
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Jon H.
JH
Jon H.
Director of Information Security
Mid-Market (51-1000 emp.)
"Director of Information Security"
5/5
What do you like best about SecurityMetrics?

The team is highly professional, personable, and responsive. The assessor I worked with was very knowledgeable and well-versed in every aspect of the assessment. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

I experienced no issues working with SecurityMetrics. Review collected by and hosted on G2.com.

Rolian R.
RR
Rolian R.
Small-Business (50 or fewer emp.)
"People-First SecurityMetrics Partnership That Keeps Us Audit-Ready Year-Round"
5/5
What do you like best about SecurityMetrics?

People and security first, that's what we love most about SecurityMetrics' approach to navigating regulatory compliance, including PCI DSS 4.0.1. 4 years into our partnership, the improvements are felt on a daily basis. What stands out is how they've transformed security from an annual audit event into an ongoing commitment, we maintain regular monthly communication with their team, ensuring we stay audit-ready while keeping a genuinely secure and protected environment for our cardholders and merchants year-round. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

One area for improvement is the Suralink platform, which could benefit from a more intuitive experience. More broadly, we'd love to see SecurityMetrics evolve into a truly all-in-one compliance solution, consolidating all the tools and services needed to maintain PCI compliance under a single roof. Currently, having to source additional solutions externally adds both cost and complexity to a program that is already resource-intensive to manage. A unified, seamless platform experience would be a game changer for small organizations like ours. Review collected by and hosted on G2.com.

GC
Guido C.
Enterprise (> 1000 emp.)
"Professional auditor and always willing to improve our security"
5/5
What do you like best about SecurityMetrics?

The professionalism of the auditor and their constant intention to help improve the company's security. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

There is nothing about the company or the auditor that has displeased me. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Fast Turnaround That Delivers"
4.5/5
What do you like best about SecurityMetrics?

Quick to get going and had solid tooling to support the PCI DSS assessment process. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

A bit rigid in project timelines and multiple hand-offs. Understandable that they are running a set playbook. Review collected by and hosted on G2.com.

Mark K.
MK
Mark K.
Enterprise (> 1000 emp.)
"Marcus Makes PCI Assessments Easy with Great Guidance"
5/5
What do you like best about SecurityMetrics?

Our assessor, Marcus, makes it very easy to complete the PCI assessments. He provides guidance and any necessary resources to assist in meeting our PCI deadline. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

There really isn't anything that I dislike about SecurityMetrics. Review collected by and hosted on G2.com.

TT
Tyler T.
Mid-Market (51-1000 emp.)
"Reliable PCI Compliance Partner with Excellent Support"
5/5
What do you like best about SecurityMetrics?

What I like best about SecurityMetrics is the friendliness and professionalism of their staff. Our assigned QSA is always very knowledgeable and takes the time to explain requirements clearly, helping ensure our company remains fully compliant. The personalized support and expertise they provide make the PCI audit process far less stressful and much more efficient. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

Overall, our experience with SecurityMetrics has been very positive. If I could make one recommendation, it would be to implement a single sign-on experience for all platforms — including the main compliance portal and vulnerability scanning features. Consolidating access under one login would make the process more efficient and user-friendly, especially when managing multiple tasks during the audit cycle. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
PI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
Originally submitted 2/6/2026
"Director of GRC, I have been a QSA, HITRUST certified and I complete ISO 27001 and SOC audits."
5/5
What do you like best about SecurityMetrics?

Their patience and professionalism. They also work with you closely. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

There is nothing to dislike at this moment (and I've been working with them for 3 years). Review collected by and hosted on G2.com.

JL
james l.
Small-Business (50 or fewer emp.)
"Shopping Cart Monitor"
4.5/5
What do you like best about SecurityMetrics?

The ease of using a portal to review scripts, authorise or decline scripts with a justification, options to download inventories / scans, when I do have an issue I am able to reach out to Maloy who does respond and helps us to get issues resolved along with Shane. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

The turnaround for bugfixes or portal updates does seem a little slow, inline scripts at the moment seems to be the most dislike at the moment as it requires emailing support to get more details which would be better for reviewing scripts, a manual option like the basic pages on the shopping cart plus option so not waiting for the system to run the test Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
PI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Originally submitted 7/31/2025
"Independent security audit company vs Knowledge Transfer resource"
5/5
What do you like best about SecurityMetrics?

Security Metrics QSA staff, PEN Testing and ASV staff are always willing to provide 1st hand guidance when they deem the situation to be necessary. In a sense, Security Metrics seems to adopt our cyber-sec environment as their environment and as such, engages our staff with their cultural perspective that their standard's for QA are standards that we must take to heart in the same manner as they do within their own organization - simply stated they take "ownership" of their client's welfare - a very rare quality to find in today's private sector culture. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

I personally wish the virtual threat analyses were available more often. These virtual sessions are highly instructive and provide a 1st hand sense of the risk associated with most APTs today. The high-level threat analyses that we get from our 3rd party Intel resources are good, but the Security Metrics virtual threat analyses take many of the APT threats and tend to put a very fine point on many of these international threats and how they are expanding their scope of activity. Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Quick when urgency matters. Great Communication and a Well-Structured Portal for Easy Uploads"
5/5
What do you like best about SecurityMetrics?

Great communication, and the portal is well structured for uploading all the necessary information. Review collected by and hosted on G2.com.

What do you dislike about SecurityMetrics?

The cost was in line with other vendors, but since this was an unexpected expense for my business (a small business, to be clear), it was still a burden. This isn’t feedback related to SecurityMetrics. Review collected by and hosted on G2.com.