Securitas India Reviews & Provider Details

I like the reliability and professionalism of Securitas India’s BGV services.

The reports are structured, clear, and easy to review.

The team is responsive and supportive in addressing queries or follow-ups.

The process helps us manage background verification in a more organized manner.

Overall, it provides a dependable and efficient BGV experience. Review collected by and hosted on G2.com.

The turnaround time for some verifications can be longer than expected, especially for education and employment checks. Review collected by and hosted on G2.com.

They have a large number of teams both in house and contractual. This helped in streamlining the process and make the task of background verification much easier and quick Review collected by and hosted on G2.com.

The UI is very shabby and old. It requires a lot of cosmetic enhancements. The contractual workers are not well spoken and can be enabled with better soft skills. Review collected by and hosted on G2.com.

What we value most about Securitas India is their consistent professionalism, dependable service, and strong partnership approach. Over the years, their team and points of contact have always been helpful, responsive, and solution-oriented, making them a trusted and valued partner for us. Review collected by and hosted on G2.com.

At this time, we do not have any significant concerns to highlight regarding Securitas India. There always a scope of improvement and continuous evolution. Our experience with their team has been positive overall, and they have consistently demonstrated professionalism, responsiveness, and a willingness to support our requirements effectively. Review collected by and hosted on G2.com.

What I like best about **Securitas India** is its commitment to delivering timely and reliable background verification services while maintaining high standards of quality and professionalism. The team is proactive, supportive, and focused on meeting SLA commitments, which helps ensure a seamless onboarding experience. I particularly appreciate the collaborative approach and responsiveness of team members like Lavanya, whose dedication and effective handling of BGV cases, especially client-related verifications, make a significant positive impact on our operations. Review collected by and hosted on G2.com.

One area that could be improved is the communication and follow-up process for insufficiency and Orange cases. It would be helpful if Lavanya could share a weekly tracker or update on these cases. In addition, a brief verbal discussion on pending insufficiencies would enable me to take timely action and help close them faster. This approach would be beneficial for both of us, improving case closure efficiency and reducing delays. Review collected by and hosted on G2.com.

The team is consistently available whenever we encounter challenges and is always willing to provide timely support. They respond to our queries promptly, offer clear guidance, and work collaboratively to resolve any issues we face. Their proactive approach, responsiveness, and commitment to helping us have made our experience smooth and efficient. We truly appreciate their professionalism and dedication to ensuring that our concerns are addressed effectively. Review collected by and hosted on G2.com.

There is always room for improvement, as continuous growth and refinement are essential for achieving excellence. However, based on our experience and observations so far, we have not come across any significant issues or aspects that we dislike. Overall, we are satisfied with the current performance and quality, while remaining open to future enhancements and opportunities for improvement. Review collected by and hosted on G2.com.

The seamless coordination and support provided by Rahul and Rajat make them feel like an extension of the HR team at Neysa. Over the past two years, they have consistently demonstrated responsiveness, reliability, and professionalism, making the employment verification process smooth and efficient. Their commitment and the exceptional support from the Securitas team have significantly contributed to a hassle-free background verification experience. Review collected by and hosted on G2.com.

One area for improvement would be ensuring that information processors thoroughly review the documents submitted before raising an insufficiency. In many cases, the required documents have already been uploaded, but an insufficiency is still raised without proper verification. This results in unnecessary back-and-forth communication, delays the verification process, and impacts the overall turnaround time. A more diligent review before raising an insufficiency would significantly improve efficiency and the overall candidate experience. Review collected by and hosted on G2.com.

What I like most about Securitas India is its professionalism, strong focus on safety, and clear commitment to customer satisfaction. The team is supportive and responsive, and I also appreciate the company’s use of technology to deliver security solutions that feel reliable and effective. Overall, working with them gives me a strong sense of trust and peace of mind. Review collected by and hosted on G2.com.

I don’t have any major dislikes about Securitas India. There is always room for improvement, especially in communication and process efficiency, but overall my experience has been positive and satisfactory. Review collected by and hosted on G2.com.

What I like best about Securitas India is their responsiveness and willingness to accommodate process changes, enhancements, and new business requirements whenever needed. The dedicated L1 and L2 SPOCs provide excellent support, and I especially appreciate the day-to-day assistance from Priyanjali and the proactive guidance from Prateek, which has greatly helped in managing BGV operations smoothly. Review collected by and hosted on G2.com.

One area for improvement is the portal experience, particularly when accessing historical cases, downloading older reports, or making modifications to closed cases. While support is generally prompt, enhancing document and report accessibility for historical cases would be extremely helpful. Additionally, a more streamlined process for adding new checks would further improve efficiency and the overall user experience. Review collected by and hosted on G2.com.

Securitas managed the database in a very professional manner. On top of that, the team’s coordination is well organized and consistently standardized. Review collected by and hosted on G2.com.

There’s nothing I really dislike; I just think there’s always some scope for improvement. Review collected by and hosted on G2.com.

Responsiveness, Regular Updates & Communication, understanding timeline criticality and Helping achieve timelines, Customer Connect. Review collected by and hosted on G2.com.

Occasional delays in Final Report availability Review collected by and hosted on G2.com.