Secureworks Taegis MDR Reviews & Product Details

Wider options to integrate multiple platforms. Review collected by and hosted on G2.com.

Customer support and the cost of the product. Review collected by and hosted on G2.com.

Taegis is an excellent platform for getting everything done that you need to. In one portal, you can communicate with security experts, view threat feeds, check ongoing investigations, and customize all your integrations. As a security professional working out of the Taegis portal every day, I find this extremely helpful. Review collected by and hosted on G2.com.

As with any software, there are always little quirks and personal preferences. Because of the level at which you can customize alerts and integrations, it could be overwhelming at first, but the team over there is willing and happy to walk you through things and give you training when needed. Review collected by and hosted on G2.com.

The Secureworks team really is the best. From the sales people to the implementation specialists everyone not only know what they are doing, but they are great at it. The SOC team really digs into cases, assesses the issues, and then is more than happy to help remediate if possible. The data collectors available for Azure, M365, and on-prem devices are excellent. This gives further peace of mind knowing that there is a second set of eyes watching everything at all times. The proactive monthly threat hunts are great because they look for misuse or vulnerabilities before they're a big issue. Review collected by and hosted on G2.com.

The portal used to be spread out, but they have made tremendous strides in this the last couple of years and I can imagine that it will only get better. Review collected by and hosted on G2.com.

The Taegis Managed XDR platform was very easy to deploy in a medium sized organization and provided immediate monitoring and visibility across multiple environments. The XDR analysts are extremely knowledgeable and do an excellent job reviewing more information that could be done by a team of internal personnel and only escalate items that need to be addressed. The toolset provides search visibility beyond any of the other tools that I have used. Secureworks does a good job at listening to its customers and results can be seen in product enhancements and regular communications. Proactive threat hunting is done and queries are provided so that we can repeat the exercise. A quarterly review with an executive report really shows the value proposition. I would highly recommend Taegis to any company. The Red Cloak agent is extremely easy to deploy and maintain, Review collected by and hosted on G2.com.

When we first purchased the Taegis platform, it was not clear exactly what we were getting and took some time for our team to understand how to navigate the offering - it appeared as monitoring was substandard to other traditional SOCs I have used. Once we learned how to navigate the platform, we realized that Secureworks triages everything before escalating. Once we were accustomed to the platform and had our first review, its ROI was apparent. I do recommend taking the time to understand all aspects of the solution and use the comprehensive online resources. We have had some minor performance challenges with the Linux version of the Red Cloak agent, but Secureworks quickly worked with us to resolve the issue. Review collected by and hosted on G2.com.

Taegis XDR takes a giant load off of my plate. Anytime there is an issue, and investigation takes place. It makes a infosec guy feel a lot more comfortable knowing that we're being looked out for, even when we can't do it ourselves. Review collected by and hosted on G2.com.

The onboarding process needs to be revamped. The reality is that there are quite a few technical hurdles to jump (i.e., installation isn't an "out of the box" experience...putting a collector in AWS/Azure isn't as simple as pushing a button. Make sure you have in house technical resources when considering this. Also, in order to do advanced searches, you need to understand the syntax. Review collected by and hosted on G2.com.

I like that there's an experienced SOC team backing up our internal team. Review collected by and hosted on G2.com.

The Taegis XDR platform offers a powerful search tool. Your queries can be built and saved for reuse. They are also the basis for reports. This is nice, but I would love to see a list of predefined searches and reports. Review collected by and hosted on G2.com.

We have reduced our time spent doing investigations by several hours a day. It is comforting knowing that SecureWorks has eyes on glass 24/7. Review collected by and hosted on G2.com.

I would like to be able to export the "Data source" list, but I'm sure this could be done with a quick chat with the 24/7 support line. Review collected by and hosted on G2.com.

The managed security service nature of it in general. The fact that we got real-time threat detection based on continuously updated AI, the fact that we get monthly threat hunts against our environment, the fact that we get a quarterly security baseline review. All of these are amazing. Review collected by and hosted on G2.com.

Lack of a mobile app for alerts. Currently you have to login to a web portal. Review collected by and hosted on G2.com.