Secureworks Taegis MDR Reviews & Product Details

Monthly touch points with Secureworks team to review our current status and recommendations for improving our security posture. Secureworks is also very responsive. Review collected by and hosted on G2.com.

Initially it was difficult to find and search for particular endpoints but that issue has been resolved. Secureworks is constantly updating and improving the portal. We also use Taegis VDR which has started to be integrated with ManagedXDR but integration could be improved. Vulnerability information is shown in the ManagedXDR but you can't click on the link to be taken directly to the details. You must log into the VDR portal separately to find the information. Review collected by and hosted on G2.com.

The platform is very intuitive and easy to use. The support we have received from the team has been excellent and the project implementation was smooth and efficient. My internal team feel that they have an extension of their capabilities and use their knowledge via the portal regularly. Review collected by and hosted on G2.com.

There are no issues with the platform that we have encountered Review collected by and hosted on G2.com.

This is a great service that gives me the peace of mind that security experts are always watching for that intrusion. I enjoy the quarterly reviews with their security team and the regular threat hunts they do. Review collected by and hosted on G2.com.

It is not an inexpensive service, it would be nice if it were more cost effective. Review collected by and hosted on G2.com.

The team behind the service have been excellent. The chat feature within the XDR platform is easily accessible, the team are knowledgeable, willing to help and the response time is fantastic. Review collected by and hosted on G2.com.

Ensuring the all devices are logging correctly to the platform can be an initial challenge. Review collected by and hosted on G2.com.

It is dependable and accurate. Always available ready to assist, their portal provides insightful information. Review collected by and hosted on G2.com.

We are happy with the services provided. Review collected by and hosted on G2.com.

The design of the platform is extremely understandable and easy to use for tracking and analyzing alerts. Review collected by and hosted on G2.com.

So far, I haven't found any disadvantages on the platform. Review collected by and hosted on G2.com.

Ease of integrations.

Very well documented

Publicly shared roadmap with the possibility to influence future product enhancements.

Super simple support feature, the chat. Experts on the product or security analysts just seconds away, 24/7 Review collected by and hosted on G2.com.

Haven't really found anything, but cost perhaps? It's not cheap... Review collected by and hosted on G2.com.

capability to integrate with multiple tools nearly out of the box implementation Review collected by and hosted on G2.com.

limited automated action capability (mainly isolation only) Review collected by and hosted on G2.com.

Security Logging correlation and aggregation

Endpoint XDR Protection/Isolation

Diverse integrations, Cloud, SaaS, FW vendors

Easy to spot noise and differentiate from real events

Easy implementation

We use it on a daily basis

Deep dive into logs if required Review collected by and hosted on G2.com.

Sometimes support need to be spoon fed but overall still way ahead of the competition. Review collected by and hosted on G2.com.

Although a slow start, SCWX have started to really uplift Taegis. An early adopter, we gave feedback that was passed back to the design team and allowed for further development. With further developments to come I believe that Taegis will hold well against its peers. Review collected by and hosted on G2.com.

Initially slow to turn around onboarding issues but this has now been resolved. Review collected by and hosted on G2.com.