Secureworks Taegis MDR Reviews & Product Details

SecureWorks has been a partner of ours for many years. Their ManagedXDR service offering is the complete package when it comes to cybersecurity and helps us sleep better at night.

We've configured integrations to monitor our key hardware and software, and receive alerting on any anomalies to perform investigations.

They provide monthly proactive threat hunts, and quarterly health checks to ensure our environment is in good health from a cyber standpoint.

The Taegis Agent is very easy to install, consumes low resources, and monitors all of our endpoints for anomalies, and alerts us to perform an investigation.

TaegisXDR support is very fast, responsive and has always helped me resolve any issues or answer my questions with accuracy. Review collected by and hosted on G2.com.

I haven't experienced any downsides to the product. We are very happy with the product. Review collected by and hosted on G2.com.

The advanced query search is the best thing about Taegis. Being able to search for specific logs in the system helps tremendously during incident response. Our data is retained for 12 months and that is a huge benefit. Whenever we need help with a search query, we can use the support feature to assist. Review collected by and hosted on G2.com.

The integrations with other tools could be much improved. While in theory anything can be integrated, it's alot easier on paper than it is to actually implemented and integrate. Review collected by and hosted on G2.com.

SecureWorks not only provides world-class protection and customer support, but they also keep their customers updated on new threats. This extra information is useful as lets us know what new threats are out there. Taegis ManagedXDR is easy to implement, easy to use, and it easily integrates with Office 365. Review collected by and hosted on G2.com.

I really can't think of any major issues with Taegis ManagedXDR. The product is wonderful. Review collected by and hosted on G2.com.

We are a small organization but we have global exposure. ManagedXDR helps our small team by providing critical analysis of data from various sources in our network to help secure us from the neverending and always present threat actors that are intent to find ways into our infrastructure. Their analysts examine any potential threats and are quick to alert us of any anomalies they detect. Their quick response allows us to react to only the most credible threats and help us be able to focus on other day to day tasks we would not be able to work on if we were focused in sifting through all that data and looking for threat actors ourselves. They do the job of what would take at least 5 full time staff members to handle on a daily basis. It's very reassuring to we know we have Secureworks as a partner in our cyber defense strategy. Review collected by and hosted on G2.com.

I really don't have anything negative to say about Secureworks or any of their products. Review collected by and hosted on G2.com.

We've been a long-time Secureworks customer. And Secureworks as always provided us with that 24x7 SOC that we would not have been able to have in our business. Plus trying to maintain the knowledge and expertise in-house would be a tremendous challenge. For us when we get a Secureworks alert, we know that it is serious and immediate action is taken. Implementation and integration of the Taegis XDR system was easy. Customer Support has been good. With XDR, you have immediate access to Support through Chat in the Taegis Portal; and you still have access via a phone number especially if you are working an issue. Review collected by and hosted on G2.com.

Searching in the portal for events takes some getting used to, especially if you don't search frequently. However, Support is willing to help perform the necessary Searches via the Chat in the Portal. Review collected by and hosted on G2.com.

Ability to collaborate with Secureworks on the alerts received. Swift professional response from Secureworks side. Responses are always prompt on time. UX is easy to use. Threat Intelligence module is robust. Review collected by and hosted on G2.com.

I haven't identified a point yet. If commenting is compulsory then the lag on email alerts & time gap between actual event timestamp vs. the time when the alerts are raised could be reduced. However this is just an opportunity for improvement. Review collected by and hosted on G2.com.

The ease of implementation and use. Reporting is very detailed and points directly to any problems that arise. If any issues do arise that are pretty serious, Tickets are automatically generated and emailed to me, also a live staff member will be assigned to review, troubleshoot and contact me right away. Review collected by and hosted on G2.com.

I don't really have any issues with this product at all. Review collected by and hosted on G2.com.

The company is easy to deal with, and contracts are flexible. The security analysts do a great job investigating events and responding. Account management is fantastic. We are able to integrate sensors from most of our infrastructure and the recent Microsoft Teams integration for investigation handling is convenient. Review collected by and hosted on G2.com.

Generally positive feedback. There was some confusion on transitioning from remote IR to an emergency response team, but that has been resolved. Review collected by and hosted on G2.com.

Very easy to implement, integrate and use. Detection is excellent, service and support have been extremely good. It provides all of the features and functions we were looking for. Review collected by and hosted on G2.com.

No issues or concerns. We have been completely satisfied. Review collected by and hosted on G2.com.

Service is excellent and the challenges are on-going that are similar to other MSSPs, but the Taegis XDR Elite service gives us great visibility into our environment and have a variety of services available to meet our needs. Review collected by and hosted on G2.com.

Lack of support for non-native integrations for products used in our environment. Review collected by and hosted on G2.com.