Sectigo Certificate Manager Reviews & Product Details

The biggest advantage of SCM and Sectigo overall is the fully automated certificate management process. Both the customer support team and our assigned TAM are responsive, agile, and easy to work with. We use SCM weekly to implement new automated certificates as well as to revoke certificates that are no longer needed. The SCM interface is intuitive, clean, and free from unnecessary buttons or features, making it straightforward for customers to navigate. Review collected by and hosted on G2.com.

I ran into an issue once with IIS certificates for Episerver integration. The error was troublesome, but the Sectigo team was very helpful, and we were able to resolve it quickly. Review collected by and hosted on G2.com.

I like the pricing of Sectigo Certificate Manager; they are cheap. The pricing is competitive compared to other EV Code Signing providers, which is important when you are a startup watching costs. The core signing functionality works fine when you have the certificate in hand. The product itself does what it needs to do. Review collected by and hosted on G2.com.

The approval and verification process is painfully slow. Our order took over a month to process and is still processing despite submitting address verification at least five times, including a formal legal opinion letter from our legal team. We were stuck on location verification even though our previous certificate was issued without issues. Support was unresponsive to escalation. If you need a certificate issued on any kind of timeline, be aware that the approval process may take weeks, if not months longer than expected. The initial setup for the signing tool itself was straightforward. However, the certificate issuance and approval process was extremely difficult, and it took over a month and multiple rounds of address verification before we could even begin using the certificate. Review collected by and hosted on G2.com.

Sectigo Certificate Manager provided strong visibility into our certificate inventory and expiration timelines. The dashboard made it easy to see what was deployed, what was expiring, and what needed attention. The automated email notifications for upcoming expirations were reliable and helped reduce the risk of missed renewals. In 2024, renewals were straightforward and easy to process, and overall lifecycle tracking was simple to manage from an operational standpoint. Review collected by and hosted on G2.com.

In 2025, changes to Sectigo’s certificate structure and chain configuration created compatibility issues within our environment. Several servers were not recognizing the correct certificate chains, which led to service disruptions and required significant troubleshooting. The transition was not seamless for existing environments, and the impact on production systems made continued use difficult. Greater transparency around upcoming certificate chain changes and clearer migration guidance would have helped reduce operational risk. Review collected by and hosted on G2.com.

I find the Sectigo Certificate Manager's dashboard very usable, and their communications are clear, concise, and useful. Anytime action is needed, there are clear instructions to go to the dashboard to fix, renew, extend, certify, validate certificates, etc. The team communicated with us clearly during setup and provided hands-on support, which I didn't expect from real people instead of machines. They helped steer us in the correct direction to use the products we actually needed rather than selling things we didn't need. Review collected by and hosted on G2.com.

It's not really a major concern with Sectigo Certificate Manager, but keeping up with all the regulatory changes is tough. It would be nice to have a summary of all these major changes. But again, that's more of an industry standard issue rather than something specific to Sectigo. Review collected by and hosted on G2.com.

Sectigo makes the process of generating and managing certificates very easy. The expiration reminders, along with the email that includes a link to download the certificate directly, are very helpful. I manage the SSL certificates for all three websites under my responsibility, and this setup makes it much easier to stay on top of renewals and keep everything organized. Review collected by and hosted on G2.com.

The person who generated the certificate has left the company. I received an expiration reminder email, but I wasn’t able to download the certificate because I’m not listed as the certificate owner. Review collected by and hosted on G2.com.

In our case, we use the S/MIME certificate, and we appreciate the various configurations that can be set up. Review collected by and hosted on G2.com.

Our setup is based on SCEP with configuration in Intune, and it has caused us problems from the very beginning. Certificates often didn’t deploy correctly to our devices, and because there was only one certificate per device, we had to revoke and reissue it just to get things working again.

The biggest issue, though, was support. The configuration they suggested simply didn’t work in our environment, and we ended up having to resolve it ourselves. Over the course of the year, we ran into several additional issues that were repeatedly tied back to support, and again we were the ones who had to find the solutions. On top of that, since support was based in Italy, the time difference made it difficult to get timely resolutions.

We currently have a standing configuration which is manual and not at all automatic as required Review collected by and hosted on G2.com.

I like that Sectigo Certificate Manager is an intuitive platform, where the information about the certificates and their costs is clear. Additionally, it allows the issuance of different types of certificates such as SSL, Code Signing, device, and even branded certificates. Their issuance is easy, whether you have the Request (CSR) or it is generated directly by Sectigo. This is very valuable to me because we use SSL type certificates where there are Instant SSL and Wildcard type certificates. Review collected by and hosted on G2.com.

I would like to have greater clarity on how to implement automations and/or use the API that Sectigo can offer. I am referring to having a platform where, in addition to instructions, there are reference videos for the implementation of the automations that Sectigo offers. Review collected by and hosted on G2.com.

I have had an excellent experience with Sectigo Certificate Manager, especially with its ability to improve certificate issuance and retrieval through Venafi integration. The proactive support from the Sectigo team really stood out as they organized a joint conference call with our team and the Venafi team to deeply understand issues rather than offering generic workarounds. I appreciate Sectigo's collaborative approach, technical expertise, and willingness to work across vendors to deliver practical and effective solutions. Their collaborative efforts led to a significant positive impact, making certificate issuance faster and more predictable. I also find Sectigo Certificate Manager to be a robust, automation-friendly certificate lifecycle management solution backed by a responsive and knowledgeable support team, and I highly recommend it to organizations. Review collected by and hosted on G2.com.

The Sectigo driver used by Venafi had an issue with the default retry time being set to 30 seconds. This caused Venafi to wait 30 seconds to retrieve the certificate even though the certificate is issued immediately. Review collected by and hosted on G2.com.

The ease of use is excellent. I can either use a CSR I’ve already generated or have it create one for me. It can also renew certificates automatically. This will be a key part of our automation initiative this year. Review collected by and hosted on G2.com.

My only issue so far is with the usage page, mainly because I migrated from another CA earlier this year. I’ve been assured that the page will be easier to use once we renew and have all of our certificates under the Sectigo CA root. Review collected by and hosted on G2.com.

Sectigo Certificate Manager centralizes certificate lifecycle management—discovery, issuance, automated renewal (ACME/APIs), and revocation—from one console. It reduces expiration risk with inventory scanning, enforces policies and RBAC, supports HSM/key protection, and integrates with CI/CD, cloud and network devices. Strong reporting and audit trails aid compliance. It scales across on‑prem, cloud, or hybrid deployments for enterprise needs. Review collected by and hosted on G2.com.

Steep cost and licensing complexity for enterprises; initial deployment and migration can be time‑consuming. The UI and workflows feel clunky to some users, with a learning curve for admins. Integrations sometimes require custom work or have limited documentation; troubleshooting/support responsiveness varies. Advanced customization or unique PKI needs may hit platform limits, risking vendor lock‑in. Scaling large estates can expose performance/configuration challenges if not carefully planned. Review collected by and hosted on G2.com.