ScorebuddyCX Reviews & Product Details

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

Seller

ScorebuddyCX

Discussions

ScorebuddyCX Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Lauren Thornton

Used by ContactPoint 360 and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

ScorebuddyCX Integrations

(4)

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Jasmin D.

Executive Services Specialist II

Mid-Market (51-1000 emp.)

3/6/2026

"Score buddy: User-Friendly, Easy to Learn, with Simple Built-In Reporting"

5/5

What do you like best about ScorebuddyCX?

Score buddy is so user friendly. It is easy to learn and very easy to navigate the system. The built-in reporting functions are ideal and simple. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

None at all. I like everything about Score buddy since it's user friendly. Review collected by and hosted on G2.com.

Shanna Elaine T.

Executive Assistant

Mid-Market (51-1000 emp.)

3/5/2026

"User-Friendly QA That Saves Time and Delivers Clear, Detailed Insights"

5/5

What do you like best about ScorebuddyCX?

What I like most about Scorebuddy is how user-friendly it is. It simplifies the QA process, makes evaluations clear, and allows teams to collaborate efficiently. It saves time while still giving detailed insights into performance Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

All works well. I like Scorebuddy because it helps me a lot Review collected by and hosted on G2.com.

ARLHYN L.

PCI REVALIDATION SPECIALIST

Mid-Market (51-1000 emp.)

Originally submitted 3/4/2026

"FEEDBACK FROM ARBAC"

5/5

What do you like best about ScorebuddyCX?

Tools for feedback, calibration, and agent development help teams move from monitoring to actual improvement.And it works well for me. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

There are occasional mentions of the interface feeling slow or unintuitive in certain areas, especially compared to lighter-weight tools. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

Originally submitted 10/12/2021

"Excellent Quality Evaluation software"

5/5

What do you like best about ScorebuddyCX?

The best part of Scorebuddy is very easy to use and the Analytics they offer is excellent as it gives clear reports to identity defects related to Agent Performance Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

The Interface of the Scorebuddy may need some changes because it looks old Review collected by and hosted on G2.com.

Recommendations to others considering ScorebuddyCX:

If you are looking to evaluate your Customer Support Agents using a scorecard methodology then I would suggest using Scorebudyd because you can create sections in your scorecard and evaluate it from Customer, Business, and Compliance perspectives. Review collected by and hosted on G2.com.

What problems is ScorebuddyCX solving and how is that benefiting you?

Actually, we were using Excel software to evaluate Agent performance but we got a lot of reporting errors, and using Scorebuddy we were able to fix that problem as everything is smoothly done. Review collected by and hosted on G2.com.

Response from Harry McIntyre of ScorebuddyCX

edit

Hi, thank you for your feedback. It's great knowing that we are making your job easier.

Maricon B.

PCI COMPLIANCE SPECIALIST

Small-Business (50 or fewer emp.)

2/23/2026

"Score buddy Makes Scorecards Easy and KPI-Aligned for Better QA Outcomes"

5/5

What do you like best about ScorebuddyCX?

Score buddy makes it easy to build scorecards tailored to your business goals. You can align scoring directly with compliance, customer experience, and operational KPIs — so QA isn’t just about “finding mistakes,” it’s about improving outcomes. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

The standard dashboards are solid, but advanced reporting or cross-team analytics may require exports or workarounds. Some managers want deeper real-time insights without pulling data into external BI tools. Review collected by and hosted on G2.com.

JEREMIAH S.

Enterprise (> 1000 emp.)

2/28/2026

"Effortlessly Aligns Team Processes"

5/5

What do you like best about ScorebuddyCX?

I like the overview dashboard in Scorebuddy because it shows all of the data you need in an instant. The trend chart that displays the trend of the scores is also very helpful. It makes life easier since you don't need to click on anything else just to see those data. Also, the initial setup was pretty straightforward and intuitive. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

I hope you will have a mobile version of Scorebuddy. Review collected by and hosted on G2.com.

Nycole B.

Quality Analyst

Mid-Market (51-1000 emp.)

Originally submitted 8/18/2025

"Scorebuddy , My Awesome Buddy!"

5/5

What do you like best about ScorebuddyCX?

It's very easy to use especially with the calibration. Useful and convenient! Everyone can use it anywhere they are. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

Some boxes are not needed but cannot be removed Review collected by and hosted on G2.com.

What problems is ScorebuddyCX solving and how is that benefiting you?

Problems Scorebuddy Solves:

Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly.

Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops.

Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster.

Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching.

Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports.

Benefits You Could Experience:

Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective.

Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development.

Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements.

Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors. Review collected by and hosted on G2.com.

Sourav Y.

Quality Assurance Analyst

Enterprise (> 1000 emp.)

Originally submitted 9/1/2025

"Using Scorebuddy since a long time and happy with the results with it."

4.5/5

What do you like best about ScorebuddyCX?

One of the things I like most about Scorebuddy is how user-friendly it is. The interface is clean, and it doesn’t take long to figure things out—even for new team members. The ability to customize scorecards based on different criteria is incredibly helpful, especially for managing multiple teams. It really helps us maintain consistency in our QA process while giving us room to adapt things as we grow. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

There are a few areas where Scorebuddy could improve. For example, the reporting functionality is powerful, but sometimes feels a bit clunky or unintuitive. It can take a few extra clicks to get to the data you need, and the visualizations could be a bit more dynamic. Also, the integration process with some external systems took more time than expected, although support was helpful throughout. Review collected by and hosted on G2.com.

What problems is ScorebuddyCX solving and how is that benefiting you?

Scorebuddy helps us streamline our quality assurance process by allowing consistent, transparent, and customizable performance evaluations for our customer support team. Before using it, QA was more subjective and scattered across spreadsheets, which made it difficult to track trends or take corrective action. Now, with Scorebuddy, we have clear visibility into agent performance, easier coaching conversations, and actionable insights that help improve both customer satisfaction and team efficiency. It has also reduced manual work, saving time for our QA and team leads. Review collected by and hosted on G2.com.

Darren H.

2/9/2026

"Effortless Call Scoring with Superb Support"

5/5

What do you like best about ScorebuddyCX?

I really appreciate Scorebuddy's accessible support; the account management support is always on hand, and the live chat feature is superb, even out of hours. The simple user interface is beneficial, especially since it's our first foray into call scoring. The simplistic views enable usage at both the supervisor and agent levels. I also found the initial setup to be simple, supportive, and quick. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

Some reporting needs pieced together from various report sources Review collected by and hosted on G2.com.

Bryan Clark D.

Supervisor

Enterprise (> 1000 emp.)

Originally submitted 3/1/2024

"Scorebuddy is Phenomenal!"

5/5

What do you like best about ScorebuddyCX?

Scorebuddy has super friendly, easy-to-navigate tools that make it very simple to use. It’s fast, smart, and straightforward, which makes my job a lot easier. Review collected by and hosted on G2.com.

What do you dislike about ScorebuddyCX?

None. I don’t think anyone would have anything negative to say about Scorebuddy. It’s a phenomenal tool, and I’ve had a really positive experience with it overall. Review collected by and hosted on G2.com.