Last updated on Jul 01, 2026
ScorebuddyCX offers 3 pricing editions, starting at $0. ScorebuddyCX pricing tiers are designed to support different usage levels and team sizes. ScorebuddyCX also offers a free trial. Compare the ScorebuddyCX pricing table below to figure out the best fit for your needs. Some plans may require you to contact ScorebuddyCX for custom pricing.
*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.
Averages based on real user reviews.
ScorebuddyCX does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.
Based on G2 reviewer demographics and ScorebuddyCX's pricing structure, the Foundation tier suits small businesses and first-time QA adopters needing core scoring and compliance tools, as confirmed by G2 reviewers in outsourcing and financial services. The Accelerate tier is best suited for mid-market contact centers in industries like outsourcing, banking, and consumer services that need AI-assisted scoring and integrated coaching. G2 reviewers from enterprise organizations in airlines, IT services, and outsourcing gravitate toward the Elite tier for its advanced AI capabilities, voice transcription, and enterprise integrations. ScorebuddyCX's pricing overall fits contact centers of all sizes prioritizing structured, scalable quality assurance.
ScorebuddyCX does not offer a permanent free version, but G2's pricing data for ScorebuddyCX confirms a free trial is available across all three tiers. The Foundation trial provides access to core QA features including customizable scorecards, workflows, calibration, and standard reporting. ScorebuddyCX's paid Accelerate tier adds AI autoscoring with 2,500 monthly AI scores, a coaching module, business intelligence dashboards, CCaaS integrations, and a dedicated client manager. The Elite tier further unlocks conversation analytics, 10,000 monthly AI scores, voice transcription, AI translation, Salesforce and open API integrations, SSO, and selectable data regions, making it ScorebuddyCX's most enterprise-ready paid option.
ScorebuddyCX is broadly considered good value, with G2 reviewers awarding it a strong average rating and frequently praising its user-friendly interface, customizable scorecards, and responsive support. G2 users in small businesses specifically highlight that pricing is reasonable and flexible based on user numbers. However, a handful of G2 reviewers flag cost as a concern, with one noting ScorebuddyCX is expensive enough to prompt reevaluation, and another citing per-agent pricing that inflated costs for part-time workforces. One reviewer also flagged a roughly 40% renewal price increase attempt. Overall, the consensus among G2 reviewers is that ScorebuddyCX's pricing delivers strong returns for teams prioritizing structured QA, coaching, and compliance.
I like Scorebuddy because it shows your score, allowing you to always check yourself to see if you're improving or not. The initial setup was very easy. Review collected by and hosted on G2.com.
I think reporting could be improved. Review collected by and hosted on G2.com.
I like the fact I can track scores and create my own scorecard with Scorebuddy. I use Scorebuddy for scoring calls in a call center, and it helps ensure quality for team members while storing information safely. I find it particularly valuable that I can tailor the scorecards to what is important to me. Additionally, the initial setup of Scorebuddy was very easy. Review collected by and hosted on G2.com.
It is expensive though so we might need to look at other software. Review collected by and hosted on G2.com.
