ScorebuddyCX Reviews & Product Details

I appreciate that Scorebuddy helps me calibrate my team's calls, providing me with visibility on their productivity and quality. It has been useful for identifying which team members need more training and for calibrating our customer satisfaction. I also like the monthly evaluation chart and the evaluation target. I find that the setup of Scorebuddy was simple and good. Review collected by and hosted on G2.com.

Perhaps the interface could be improved to be more visually intuitive and organized. For example, the scores could appear with more information and be more organized. Review collected by and hosted on G2.com.

I like Scorebuddy's user-friendly checklists which can be used to evaluate calls. The access to results is easy, and I appreciate the dashboards, as well as the ability to compare scores month on month. Every agent has a KPI on their quality of calls, and there's an overall KPI for the team's quality score. Scorebuddy displays the results in an easy-to-access way. The initial setup was very easy. Review collected by and hosted on G2.com.

It would be ideal to be able to amend the scorecards easily by myself (the manager) when needed. Review collected by and hosted on G2.com.

I like that Scorebuddy is easy and transparent, allowing me to easily view reports by department or team. The historical data is very helpful for tracking performance. I also appreciate the insight it gives me into whether a customer service rep has reviewed their own score, which helps increase customer satisfaction scores and identify bottom performers for coaching. Additionally, my team found the initial setup to be easy. Review collected by and hosted on G2.com.

I find the search function a bit slow, which can be tedious at times. Review collected by and hosted on G2.com.

The score buddy is helpful in completing the tasks in getting the good quality in each calls handled. Review collected by and hosted on G2.com.

The score buddy is almost perfect I can see nothing to dislike.It generates the Review collected by and hosted on G2.com.

I appreciate how the platform helps teams give consistent, fair evaluations while also providing clear insights for coaching and performance improvement. Review collected by and hosted on G2.com.

It can feel a bit detailed and time-consuming at first, especially for new users. But once you get used to it, it actually helps ensure fair and consistent evaluations. Review collected by and hosted on G2.com.

I like that the scorecards in Scorebuddy are easy to create and modify. Additionally, the initial setup of Scorebuddy was very smooth. Review collected by and hosted on G2.com.

I don't like that the audit audits feature doesn't exist. The developed report is an additional paid feature, whereas it is essential for managing activity and sharing. I would like this feature to be available only for internal admins, who could then create and share the results with their providers. I also use Google Drive for reporting due to the lack of shared common reporting in Scorebuddy. Review collected by and hosted on G2.com.

The process/system is user-friendly and easy to understand. So far, everything is working well and no issues have been encountered. Review collected by and hosted on G2.com.

At this time, there are no identified areas for improvement. I will continue to maintain strong call handling practices, provide clear and accurate information, ensure proper documentation, and deliver consistent, high-quality customer service on every interaction. Review collected by and hosted on G2.com.

Easy to navigate and scorecards are very simplified and clearly understandable.

I basically use score buddy every week to review my team's score. Review collected by and hosted on G2.com.

Team alignment and reports should be more simplified as it would take too much time to download the reports and then review it.

Average team score who are aligned with me should be visible on main page along with filters so that it would be easy to navigate. Review collected by and hosted on G2.com.

I like the possibility of full customization of the scoring cards in Scorebuddy, which really helps us as we don't have a global quality assurance process—it's only for our IT Service Desk. This customization allows us to create a tailored process that fits our needs. I also appreciate the ability to create a Power BI connector since we're moving towards a reporting model more centered on Power BI. Having everything in one place really streamlines our activities. Review collected by and hosted on G2.com.

Nothing so far Review collected by and hosted on G2.com.

It allows you to reflect on previous data and know where to improve Review collected by and hosted on G2.com.

Still need to be more user friendly and straight forward so you can view the data with ease. Review collected by and hosted on G2.com.