--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 808 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 808 scale: '5' date_modified: '2026-07-25' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 808 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. (66 reviews) - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. (48 reviews) - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. (24 reviews) - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. (23 reviews) - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. (21 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (20 reviews) - User Interface (17 reviews) - Experience Improvement (15 reviews) - Customization (14 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. (14 reviews) - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. (14 reviews) - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. (11 reviews) - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. (10 reviews) - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (7 reviews) - Initial Difficulties (6 reviews) - Inaccurate Data Analysis (5 reviews) - Inadequate AI Capabilities (5 reviews) ## ScorebuddyCX Reviews ### 1. Scorebuddy is very easy to navigate and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca-leigh C. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** It's much simpler to use than systems i've used in the past. Its also great for the users on the other side of the system. So after i mark a call, the advisor can easily accept the feedback and leave their comment which is easily visible for me. All in one place when it comes to feeding back during a coaching session. **What do you dislike about ScorebuddyCX?** There's nothing i find least helpful. I have no complaints. **What problems is ScorebuddyCX solving and how is that benefiting you?** It lets me mark a call with ease. I want the process to be as quick and easy as possible as i have to do many QM's. ### 2. Great QA application **Rating:** 4.5/5.0 stars **Reviewed by:** Sithembiso N. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about ScorebuddyCX?** What I most like about Scorebuddy is the rating that has comments for agent to review and advise for training if needed to increase cutomer support. **What do you dislike about ScorebuddyCX?** It sometimes crashes, with page unreachable. **What problems is ScorebuddyCX solving and how is that benefiting you?** The scoring of agents to be random and not cherry picking for the QA/supervisor. To pin-point our frequently reviewed statements made by agents to be proffesional and train them. ### 3. I enjoy using Scorebuddy. Easy to use and accurate. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian (ChanV) V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy does its role, very helpful with my work. Easy to navigate and make our work accurate. Whenever I use this, I feel excited as my audits are being evaluated here. And all I need to do is understand the opportunities and improve. Scorebuddy has great features and is very easy to use. My scores for the month can be viewed easily and I can go back and review the opportunities I had if I need to remember something. My team leader uploads my evaluation now and then, once she informs me about the availability, I get excited. As I have mentioned. Scorebuddy is easy to use and I enjoy using it. Even my colleagues do. **What do you dislike about ScorebuddyCX?** None so far. I think, Scorebuddy is the best! If I will be having a problem, surely, it will be fixed quickly. As I am confident that Scorebuddy is doing awesome when it comes to features! **What problems is ScorebuddyCX solving and how is that benefiting you?** Quality of my calls. It helps me in improving and not repeating the same mistakes. Whenever I have audits that have been discussed already, I can easily see the mistakes I had and make myself improve! ### 4. Overall positive experience on Scorebuddy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I think it's good as it is a positive tool for continuous improvement. Giving valuable feedback which can be improved on. **What do you dislike about ScorebuddyCX?** It's slow. Some times it takes some time to load pages. **What problems is ScorebuddyCX solving and how is that benefiting you?** Quality, we can score the advisers and give feedback on the quality of message to help improve it all the time. ### 5. Generally easy and intuitive to use but with some annoying glitches **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ScorebuddyCX?** Analytics are easy to navigate and generate Easy to navigate and view scorecards Easy to search and filter reports **What do you dislike about ScorebuddyCX?** Times out quickly and you are signed out automatically. Comments are frequently lost from drafts **What problems is ScorebuddyCX solving and how is that benefiting you?** Easy to score and monitor agents over long perios of time ### 6. Feasible, even you are neophyte you will easily adapt to it with less supervision. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about ScorebuddyCX?** This tool really is helpful. It serve it purpose to help to achieve customer success. Expecially in our business, We can really tell the things we are good at and things we need to improve. **What do you dislike about ScorebuddyCX?** To be honest, as a person using this tool for several years. Never had an issue with the Tool itself. This is really helpful to business. However if there is least I don't like that would be more extra on the apprearance so it will be more pleasing to the eye. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helping us to improve our Performance communicating to our Clients. ### 7. Good tool to assess the quality of work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ScorebuddyCX?** Scorbuddy allows me to have a clear view on the quality levels within the centre. Fairly easy to use and supports us to offer our customer a high standard service. **What do you dislike about ScorebuddyCX?** Far too often the Scorebuddy page times out and logs me out however, this happens while using the product so there would be no reason to be logged out. Verry annoying as many time feedback and comets are lost whilst logged out. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy enables tracking of advisor performance and assists in meeting our targets and KPIs. ### 8. Very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ScorebuddyCX?** Ease to use and Reports are very detailed **What do you dislike about ScorebuddyCX?** Nothing that i dislike in scorebuddy so far. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is helpling in our company audit and quality assurance, with the functions within the app we are able to mornitor and enhance our quality assurance. ### 9. User friendly tool to enhance our quality checks, preformation tracking and training . **Rating:** 5.0/5.0 stars **Reviewed by:** Martine N. | Training and Quality Assurance Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScorebuddyCX?** The information and data within the systems are accessible and clear. Which for my role really helps to see team members progress and learning path without having to access multiple data sources or consult with individual team managers to get this information.I personally find the system very straight forward to use , it multi layered so gives us the opportunity to really assess the quality of the work completed **What do you dislike about ScorebuddyCX?** It can be time consuming to set up the scorecard . The appraisal fuctions isnt a continual document and currently unable to report on task that we set the team within the appraisal option. **What problems is ScorebuddyCX solving and how is that benefiting you?** Previously when review the team members individual performance , it was hard to track trends both individually and for different teams across the business . Score buddy has solved this problem with the scorecard function , we are about to add different weighting to quality checks , section out different area's of the scorecard and view the scored for individual section. The scorecards help give a clearer picture of what area’s the team members are performing in an which areas require improvement. The scores can be view for any upwards or downwards trends for both individual performance and team performance. We also use the LMS product which allows us to create training courses . From score buddy I can enrol a team member on to one of our courses created on LSM relating to the improvement requirement identified in scorebuddy. ### 10. Scorebuddy if user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy if user friendly,. It gives you an easy way tgo monitor the improvements of your colleagues. **What do you dislike about ScorebuddyCX?** Nothing that I can think of. It is very easy to use. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy if user friendly. It gives you an easy way to monitor the improvements of your colleagues. ### 11. Reem Shaban - Social Media CS Manager at noon. **Rating:** 4.5/5.0 stars **Reviewed by:** Reem S. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about ScorebuddyCX?** We work on this platform as CS leaders who audit quality along with the quality team at noon. its user friendly, as in it is easy to use and understand, and its responsive. **What do you dislike about ScorebuddyCX?** I dont like the visual colors of the tool, they are super harsh and it can be modified by chaning the colors into more modern color grades. **What problems is ScorebuddyCX solving and how is that benefiting you?** It enhances agent's service quality on our queues. It helps them learn from their mistakes, and it documents all the fatals and audit mark downs properly with all information. ### 12. My experience has been good with scorebuddy till now **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about ScorebuddyCX?** it is an automated tool and we can skip using the complex formulas of excel to apply conditions **What do you dislike about ScorebuddyCX?** that it's either yes or no some features should be added to make journey go smooth like letting the evaluator add specifications to the way a call is scored, there are few more type of reports which should be available to QA generally and not only to admin (for ex:- parameter wise audit report at agent level) **What problems is ScorebuddyCX solving and how is that benefiting you?** letting us off the hook if we don't know much about excel and it's formulas. ### 13. Scorebuddy makes keeping track of quality asessments and records an easy part of my day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy eliminates the need for many separate scoring documents and spreadsheets. I use scorebuddy every day for my primary job function. It is also easy to download spreadsheets when I do want to use excel for additional work. **What do you dislike about ScorebuddyCX?** As someone without administrative access to our account I don't have the ability to see options and weighting. **What problems is ScorebuddyCX solving and how is that benefiting you?** Minimizing scattered file locations and the need for orgnanizing QA forms on my computer and/or in email, which allows me to focus purely on grading and keeping up with QA requirements and news. ### 14. Very useful tool to allow open conversations around quality work review feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Audrey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** Allows aritten evidence of quality work reviews to facilitate feedback conversations. Direct reports can also add their own comments which also assists with a constructive refletion and feedback session **What do you dislike about ScorebuddyCX?** Can be time consuming due to number of areas to score, comment and complete. With 16 work reviews required each month this can take a large amout of work time to complete **What problems is ScorebuddyCX solving and how is that benefiting you?** This tool is a good way to assist with quality review of direct reports work that benefits both managers and direct reports. Until recently this helped to faciliate constructive feedback sessions during 1-2-1's. We have now changed how we use scorebuddy within 1-2-1's which has taken away more time and indepth feedback conversations which is disappointing as tool is now not used within work reviews to its fullest potential. Editing forms is something that is no so easy to do and at times confusing. ### 15. It's very easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | QA Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** You can make changes and lock scorecards. You can track how many evaluations as an evaluator according to the month. How many agents reviewed and accepted their score and if they challenged the score **What do you dislike about ScorebuddyCX?** Sometimes it logs you out for no reason without being idle **What problems is ScorebuddyCX solving and how is that benefiting you?** no problems at this time ### 16. User interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** The user interface is good. Quite easy to create a scorecard. **What do you dislike about ScorebuddyCX?** It can become time-consuming. Hate that you get logged out after a few minutes of inactivtity **What problems is ScorebuddyCX solving and how is that benefiting you?** Using Scorebuddy makes it easier to track all agent's data. Historical data easily accessible. ### 17. Effective and easy way to track process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** I enjoy how easy it is to use to review my strengths and weaknesses in the workplace, it is clear and allows us to weekly understand we need to make to improve the quality of our customer service. **What do you dislike about ScorebuddyCX?** The downsides of Scorebuddy is sometimes it does not allow you to accept a score, or review it, which I think may be an IT issue. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us review our work frequently and efficiently, higlighting areas of concern in a clear structured way that emphasises exactly the area that needs improvement. This improves our ability to help and support customers over the phone through continuous improvement. It alos allows us to see how we react to different situations over the phone and if a continous quality of care has been reached. ### 18. Years of teamwork with my Scorebuddy **Rating:** 5.0/5.0 stars **Reviewed by:** Daria S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ScorebuddyCX?** The most helpful thing aboutScorebuddy is the teamwork it builds in our efforts of improving individual as well as team quality. It is great at allowing self led development but is also perfectly structured to work towards preset goals and team goals. I allows interaction with your team managers as well as your quality evaluators for optimised results through communication. The interface is user friendly across the various levels of access which is invaluable in interactive learning on a road to improving overall quality results. I log in to do so everyday and check if there is any more valuable feedbackand to see how the team is doing. **What do you dislike about ScorebuddyCX?** The lack of connectivity to work callendards or abilitity to display that certain user is out of office which would greatly minimise the time reasouces wasted by team leaders and quality analysts. This would higly improve the ease of integration into daily work routines and tasks. Another helpful feature would be notifications directed to team leaders to inform them if a user has not signed in for a certain amout of time. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is helping me solve the little oversights in common actions that otherwise would go unnoticed. I helps with connecting with our quality team and any self motivation issues thanks to visibility ofnot just my score but the team scores. ### 19. The ease of use for the user is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about ScorebuddyCX?** How easy it iss to use and learn for newcomers. **What do you dislike about ScorebuddyCX?** That it is not use throughout my company. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps with the interaction needed when it comes to scoring agents. ### 20. Good stuff! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ScorebuddyCX?** Appreciate the ability to really get in there and look at metrics. The amount of things you can look into is amazing. **What do you dislike about ScorebuddyCX?** So far I have not seen any downsides to the system. **What problems is ScorebuddyCX solving and how is that benefiting you?** Keeping our quality up! ### 21. Scorebuddy helps me on tracking my monthly audits. **Rating:** 5.0/5.0 stars **Reviewed by:** Lovely F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy helps me on tracking my monthly audits. It's very useful in a way I can see which opportunity I need to work on. **What do you dislike about ScorebuddyCX?** Sometimes it's running slow. So it takes awhile for me to view my previous score. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps me on tracking my monthly audits. It's very useful in a way I can see which opportunity I need to work on. ### 22. Nice auditing and user friendly app for auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about ScorebuddyCX?** Very friendly app, everything is well explained and user friendly **What do you dislike about ScorebuddyCX?** Logged out after every 5 mins elase very good app **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps to audit my team, so that I can keep track of their performance ### 23. Scorebuddy is the handiest quality tool I have worked with **Rating:** 4.5/5.0 stars **Reviewed by:** Élodie B. | Senior care advisor - Quality team, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ScorebuddyCX?** It is very easy to use. We can create our scorecards quickly and without any assistance. When a score is done agents and their supervisor receive a notification straight away in their email. Pulling report is very straightforward and there so many options of reports available They have a great support team who always reply within a few hours. Our customer services team accross Ireland, Malaysia, Hong Kong, UAE, Brussels and Egypt have been happily using Scorebuddy **What do you dislike about ScorebuddyCX?** We are missing an option to report on causes only for the scores that fail. We love everything else. **What problems is ScorebuddyCX solving and how is that benefiting you?** Save time in giving feedback to agents Better coordination between team leader and agents Agents dont have to wait for team leader to give them their results, it is available immediately. Easier to calibrate than we used salesforce for quality **Official Response from Robyn McGinn:** > Hi Élodie, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. ### 24. Once confident with where to find key information, SB is user friendly and accessible **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** Layout is clear, concise and easy to follow. **What do you dislike about ScorebuddyCX?** There are occasions where, when Scorebuddy times out it doesn't save the draft of the scorecard being worked on, meaning you have lost a significant amount of work and useful insight that requires you to audit the work again and start afresh. **What problems is ScorebuddyCX solving and how is that benefiting you?** Allows us to record and store colleague quality performance together, and track team and individual trends. ### 25. Scorebuddy makes reviewing easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ScorebuddyCX?** Once it is setup, using it is very easy and intuitive. The reports and overviews it creates take away a lot of manual work. **What do you dislike about ScorebuddyCX?** There is no dislike. But it makes it clear you have to thoroughly think things through before just measuring stuff. So it's a bit confronting :-) **What problems is ScorebuddyCX solving and how is that benefiting you?** It's user friendly and cloud based, so it is much better than e.g. a spreadsheet. ### 26. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Jesusa Cristina M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2024 **What do you like best about ScorebuddyCX?** It's not complicated to use and it's so easy to check my score. **What do you dislike about ScorebuddyCX?** Messages are still showing on my inbox eventhough I already check them. **What problems is ScorebuddyCX solving and how is that benefiting you?** Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. ### 27. Easy to use and great analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about ScorebuddyCX?** The feedback is extremely insightful and easy to decipher. **What do you dislike about ScorebuddyCX?** Exporting records would be helpful in a presentable format. **What problems is ScorebuddyCX solving and how is that benefiting you?** Poor perfomance and training opportunities ### 28. Scorebuddy is so User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob (JakeF) F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ScorebuddyCX?** What I like the most using scorebuddy is how efficient it is on showing agent's quality performances. We use this everyday to monitor our employees and it is a really good tool to use. **What do you dislike about ScorebuddyCX?** I have used scorebuddy for more than a year now and I have not encountered any issues. **What problems is ScorebuddyCX solving and how is that benefiting you?** It's a big help in identifying the weakness of the employees when it comes to the process. It is easy to disccuss and track their progress. ### 29. Very reliable. **Rating:** 4.0/5.0 stars **Reviewed by:** Cathy J. | Quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ScorebuddyCX?** It makes grading and reviewing calls quick and simple. **What do you dislike about ScorebuddyCX?** The website can sometimes have glitches. **What problems is ScorebuddyCX solving and how is that benefiting you?** We can determine if our team is performing at our call center's required standard. ### 30. Useful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ScorebuddyCX?** Scorebudy is intuitive and easy to use. When we have made and adjusted scorecards for different team our staff is able to easily make changes. This helps our customer support team to monitor quality and track changes. **What do you dislike about ScorebuddyCX?** This system takes a while to login which if you are doing live audits can make you miss things. **What problems is ScorebuddyCX solving and how is that benefiting you?** Helping us to monitor and track agents customer service skills. ### 31. Easy way scoring other people. **Rating:** 5.0/5.0 stars **Reviewed by:** Lowie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about ScorebuddyCX?** Friendly application always giving us easy way to give score to our agents I used this as well at home when my nephews and my son taking some activities. **What do you dislike about ScorebuddyCX?** For me the downside of scorebuddy is having some delays in loading and uploading scores. **What problems is ScorebuddyCX solving and how is that benefiting you?** Making our work easier regarding scoring people. ### 32. Score buddy is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Xiasan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ScorebuddyCX?** User friendly. Easy to navigate and locate where you want to go. Weekly we use it all the time and help us improve our score. We can see our average percentage and focus on the things we need to improve. **What do you dislike about ScorebuddyCX?** None. I like everything about Score buddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Things that I need to improve and it benefits me as an employee because I know what I need to focus to give a better service. ### 33. Scorebuddy is the perfect all in one QA tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** The layout of the platform. The ease of access of moving from one area to the next. **What do you dislike about ScorebuddyCX?** Chatting back and forth with agents about their scores easier **What problems is ScorebuddyCX solving and how is that benefiting you?** Consolidating QA in one place ### 34. Great way to keep track of your quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** The best thing about scorebuddy is that it helps you keep a track of your quality score and shows which areas you need to concentrate on if you are failing in a certain area. **What do you dislike about ScorebuddyCX?** Only downside I have is that sometimes you will need to wait a short while after clicking on your scores as the loading process takes some time. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps me focus on the areas I need to concentrate on should I fail a scorebuddy, the TL has the ability to leave a note on where I went wrong so I know going forward I can look out to not repeat the mistake again. ### 35. My experience with Scorebuddy has been positive since day one. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ScorebuddyCX?** User friendly interface and the reporting and analytics capabilities provide valuable insights into trends and areas for improvements. **What do you dislike about ScorebuddyCX?** As an Operation manager I am not able to see my full org together. I have 3 direct report and to see the performance for the team I need to filter one per time. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is helping us to improving efficiency, standardization of framework, give us insights, and guide agent development. ### 36. Great tool for audits **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan S. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ScorebuddyCX?** It allows to break the score on different sections that are intuitive and easy to use. **What do you dislike about ScorebuddyCX?** The weightage sometimes seems unequal and hard to get right **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to fairly audit the specialists' work in a way that makes sense for the agents too. They have full visibility over the score, where the auditor can leave comments and feedback. It improved the quality and knowledge of our staff. ### 37. very efficient and organized so useful to help team growth **Rating:** 5.0/5.0 stars **Reviewed by:** Brigitte D. | Floor Captain, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** seeing overall % and data to see how each agent may be doing **What do you dislike about ScorebuddyCX?** can be a little slower to lead on certain days **What problems is ScorebuddyCX solving and how is that benefiting you?** error trends and payouts for errors that are unnecessary ### 38. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ScorebuddyCX?** scorebuddy is very easy to navigate and is user friendly **What do you dislike about ScorebuddyCX?** i dont like that when a team member leaves that you still see their score  cards for months and after talking to people it appears that there is no way of removing them . it would be useful to be able to delete them form my team scores or at least for them to be moved to a leavers folder **What problems is ScorebuddyCX solving and how is that benefiting you?** we can easily monitor our teams calls and see their improvement over time with all the scores being easy to access . this saves time and saves added paperwork by being easy to access. ### 39. Agent Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan (NathanD) D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ScorebuddyCX?** Regular feedback and coaching based on evaluation results to our Scorebuddy. Our agents can improve their skills, productivity, and effectiveness in hyandling customer issues. **What do you dislike about ScorebuddyCX?** None. Score buddy is beneficial when scoring to our agents. **What problems is ScorebuddyCX solving and how is that benefiting you?** None that I can say right now, since scorebuddy is a valuable tool for our organization looking to optimize customer service operations, enhance agents performance, and deliver exceptional customer experience. ### 40. easy to use, with clear analytics for team trends **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about ScorebuddyCX?** I find it very easy to create new scorecards and adjust weighting for specific questions. The dashboard is very clear and user friendly. I find it very easy to see team trends and the average scorings by team or team member per month **What do you dislike about ScorebuddyCX?** I don't like that the calender on the dashobard defaults to a specific date and does stay automatically on the current month. It would be good to see a trend graph of averages per month for team memebrs on the dashboard. **What problems is ScorebuddyCX solving and how is that benefiting you?** It ensures our teams quality when dealing with our customers is of a high standard and that the the information given is accurate and meeting all compliance needs ### 41. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Fernanda C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about ScorebuddyCX?** Easy, quality, interactive, usable, supportive **What do you dislike about ScorebuddyCX?** You must click so many times to see smth **What problems is ScorebuddyCX solving and how is that benefiting you?** It's solving my quality at the moment to resolve my tickets and it helps me to improve my job ### 42. Works well! **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** It is pretty user friendly and easy to learn how to use. I like the option to send the scores to team members so they can see comments on how they did. I have not used a ton of other scoring systems, but this one is the best of what I have used. **What do you dislike about ScorebuddyCX?** Some of the pages can sometimes look a little cluttered, and I don't like that I cannot organize and arrange stuff to better suit my own organizational method, but overall not bad. **What problems is ScorebuddyCX solving and how is that benefiting you?** It allows us to monitor calls and emails from our team members to ensure that not only accurate information is being given, but that tone and grammar are in line with our organization's values. ### 43. An awesome way to monitor progress. **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy has a super efficient UI that really helps monitor scores for my team. As a leader of a team of 5 people, it's super efficient to use and has a lot of customization options in order to monitor quality in the best possible way. **What do you dislike about ScorebuddyCX?** I do have some trouble using the Dashboard to create standard statistics that I want to follow, and I would like that part of SB to be a bit more accessible. Or you could maybe include some video/audio tutorials. **What problems is ScorebuddyCX solving and how is that benefiting you?** I am able to monitor quality for my team and make sure that we break the patterns that hurt their quality. ### 44. A very easy to use tool to QA **Rating:** 5.0/5.0 stars **Reviewed by:** Maor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I love that it is very easy to customize and makes it very easy to adapt to our needs as a business. Previous tools we used were not even half this easy to use or gave us the level of detail we needed! **What do you dislike about ScorebuddyCX?** So far I have not found any downside of using Scorebuddy, as it has met all my expectations and even more. Why didn't we use it before? That is my question now! **What problems is ScorebuddyCX solving and how is that benefiting you?** I can now rate more specifically every single aspect of the communication done by our agents with our users, rating them in a much more objective way and allowing us to customize and even give extra feedback to our support agents! ### 45. Relatively simple for supervisors, not quite so for users **Rating:** 3.5/5.0 stars **Reviewed by:** Sinead G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Personalisation - the best thing is how the organisation can personalise the scorecards for the needs of the users. It's certainly better than anything we have used before. Reporting is also easy. **What do you dislike about ScorebuddyCX?** It's difficult for users to find previous scores. The interface from the dashboard, while excellent for supervisors, is less easy to navigate for my staff. They can easily see the scores but they have a hard time pulling up the full scoresheets. **What problems is ScorebuddyCX solving and how is that benefiting you?** Consistency across and between multiple teams. Scoring is quick and easy - saves time from previous quality assurance solutions Easy to handle administration tasks, setting permissions for different users to access scores Easy to set up multiple scoresheets depending on type of contact ### 46. great and wonderful supportive team. **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan B. | QA Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** Rory and Rebecca do amazing job of being available to answer questions, teach and development user engagement. **What do you dislike about ScorebuddyCX?** at first, the terms are not common or hard to understand when building reports. Reporting sometimes requires additional data to be pulled or the info pulled does not always include a drilldown of the info **What problems is ScorebuddyCX solving and how is that benefiting you?** Reporting a large number of user ### 47. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno C. | Senior Gaming Integrations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about ScorebuddyCX?** Easy to handle and very intuitive to use. **What do you dislike about ScorebuddyCX?** I think that it would help if we could create an Individual database per agent, it would save us time when searching for the tickets evaluated from a specific agent. **What problems is ScorebuddyCX solving and how is that benefiting you?** It's been great to use Scorebuddy to do my evaluations, it's very straightforward and allows me to save extra time to do all my daily tasks. ### 48. Amazing Reviewer **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about ScorebuddyCX?** Helpful reviews, makes the job much easier and more conveneint **What do you dislike about ScorebuddyCX?** negative scores on my call recording, HAHA Everything is Good with Score Buddy **What problems is ScorebuddyCX solving and how is that benefiting you?** helping me get good on my calls ### 49. Excellent score buddy **Rating:** 5.0/5.0 stars **Reviewed by:** Aljon B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about ScorebuddyCX?** QA scoring. Ease of use. Ease of implementation. **What do you dislike about ScorebuddyCX?** None. Scorebuddy is a great platform to score agents **What problems is ScorebuddyCX solving and how is that benefiting you?** KPI Metrics ### 50. Great platform, many customizable features, and wonderful Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about ScorebuddyCX?** The QA platform itself it great, we have a large amount of daily users that this has become a reliable tool and resource for. I love that there are so many customizable features! The service we have received has made it even better. I love that I can reach out with anything from feedback, issues, or enhancement ideas and our service team responds quickly, listens to our needs, and keeps us informed of what they are working on based on our feedback. A huge shout-out to Rebecca Clarke, she has been by our side making sure our needs are met since we started with Scorebuddy in 2021 and she is an absolute DELIGHT to work with. In fact, everyone we have worked with since starting has also been amazing! **What do you dislike about ScorebuddyCX?** The website can run a little slow at times. **What problems is ScorebuddyCX solving and how is that benefiting you?** BI Reporting: Currently we are working with our support team to align with all that the BI Reporting has to offer and specific reports we would like to have or be able to create in the BI. **Official Response from Harry McIntyre:** > Hi, thank you for your feedback. It's great knowing that we are making your job easier. ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+17%3A19%3A13+-0500&secure%5Bsession_id%5D=bb60de0d-4f89-4d45-af25-bdfba8bd6c87&secure%5Btoken%5D=69078f59eff70102447ed0e1e37e8e61f5660891da62dda54d860eecb5520e64&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## ScorebuddyCX Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)