ScorebuddyCX Reviews & Product Details

We have quite a basic need for Scorebuddy and fits what we need it to do. Support and account management continues to be great and whilst always politely posing the question, listen to us as a a customer and don't try to push unnecessary additional products on us Review collected by and hosted on G2.com.

Nothing really - continues to be a product that fits our requirements exactly at a competitive price Review collected by and hosted on G2.com.

It is easy to use and very user-friendly. I have used it for a year now and did not have a hard time using it. It is also easy for the agents to understand their scores and quality checks. I never had to reach out to someone as I never experienced any issues using it. Review collected by and hosted on G2.com.

I cannot think of issues that I've experienced with it. Review collected by and hosted on G2.com.

The easily modified scorecard allows for quality and performance reviews across multiple departments and processes. Review collected by and hosted on G2.com.

There are times when errors occur due to the software, but the ScoreBuddy team works diligently to correct them. Review collected by and hosted on G2.com.

The scorebuddy helps us record the scores of our team mates. It allow us to run and pull out reports easily and quickly. It is very easy to use. The scorebuddy help us track the improvement of our team mates. Review collected by and hosted on G2.com.

The idle time. Sometimes when I'm doing other task, when I get back to it I need to relog in again. Review collected by and hosted on G2.com.

I find Scorebuddy to be very user-friendly and easy to use. Its design makes it simple to navigate, especially when I need to check the records of our calls. It's also pretty flexible and offers personalized dashboards for agents, which is helpful. We didn't experience any issues during the setup process, and overall, I think it's a great tool for our team of more than 50 staff members working in a call center. Review collected by and hosted on G2.com.

I sometimes have technical issues with Scorebuddy, like a slow interface and losing work due to problems with the auto-save feature. Review collected by and hosted on G2.com.

I like when you are receiving a perfect score, and you can also see what things need to be improved. It's solved how to be more sufficient and be more productive to the work. The initial setup of Scorebuddy is super easy. Review collected by and hosted on G2.com.

I don't like to the scorebuddy when you are away from keyboard it will be auto sign out Review collected by and hosted on G2.com.

The UI is simple, and it’s easy to manage team scores. As a manager, I can also get an overview of all my direct reports’ scores in one place. Review collected by and hosted on G2.com.

The overall design and organization of the information could definitely use some rework. At times, broader, high-level data is only available through custom reports or after applying multiple filters, when ideally it should be visible right on the main home page. Review collected by and hosted on G2.com.

What I like most about Scorebuddy is how clear and consistent it makes quality feedback. The scoring criteria are easy to understand, which helps identify strengths and areas for improvement quickly. It supports fair assessments, useful coaching conversations, and helps maintain consistent standards across the team. Review collected by and hosted on G2.com.

Some scoring criteria doesn’t always allow enough room for context or nuanced situations. Review collected by and hosted on G2.com.

What I like best about Scorebuddy is that it goes beyond just scoring calls — it really supports coaching and performance improvement. The customizable scorecards and clear reporting make it easy to turn feedback into real growth. Review collected by and hosted on G2.com.

One downside of Scorebuddy is that it can feel a bit complex at first — there’s a learning curve when setting up scorecards and reports. Review collected by and hosted on G2.com.

Unlike many QA tools, Scorebuddy offers one of the most flexible scorecard builders in the market. You can design highly customized scorecards for calls, chats, and emails—including detailed scoring rules and advanced logic. Review collected by and hosted on G2.com.

Several users report that the platform can be slow to load, particularly when navigating or downloading reports. Review collected by and hosted on G2.com.