ScorebuddyCX Reviews & Product Details

It reduced manual QA workload thanks to AI automation. Increased QA coverage, faster evaluation times, and quicker feedback loops and Improved customer satisfaction scores in as little as six months Review collected by and hosted on G2.com.

None, I really like everything about Scorebuddy. Review collected by and hosted on G2.com.

I like the fact that all the information I need can be found in one place. I like that it's very user-friendly and really simple to use. I appreciate the coaching log and I like the report system, and maybe the dashboards too. It's really simple to use and very clear and concise in regards to the interface, which means I don't have to pull raw data for each agent. Review collected by and hosted on G2.com.

The coaching aspect has a lot of issues. It's very, very slow. Once the coaching is logged, it does not actually save onto the account. I have to log it about three different times for it to be saved, or it doesn't save at all. There is also no option to save screenshots on the coaching apps. Review collected by and hosted on G2.com.

I like the different types of user roles available in Scorebuddy and the customization options we have for our clients. Scorebuddy helps us track and monitor our agents' progress in their education and coaching, bringing visibility and alignment with our clients and team members. It's an easy-to-use tool that my team finds easy to navigate and onboard both clients and agents. The user types allow us to collaborate with clients, customize scorecards, and ensure that success looks the same to our clients as it does to us. It benefits our team by providing open transparency for seeing agents' scores and allows management to gauge team performance and the impact of training classes. The initial setup was really easy. Review collected by and hosted on G2.com.

I would say if Scorebuddy could input any type of gamification would be great. Review collected by and hosted on G2.com.

What’s most helpful about Scorebuddy is that it clearly shows me where I did well and where I need to improve. It makes feedback easy to understand and helps me improve my calls. Review collected by and hosted on G2.com.

What I don’t like about Scorebuddy is that filling out all the details can take a lot of time. Sometimes the system feels a bit tricky to navigate until you get used to it. Review collected by and hosted on G2.com.

I like that Scorebuddy helps me keep track of my averages as a scorer. It tells me how much time I spend on average on scoring and what the average score awarded is. This feature is one of my favorites. Review collected by and hosted on G2.com.

I have an issue with Scorebuddy's score pages timing out. For example, while I'm working through a case or a score, sometimes I have to do something else for a while. If I don't constantly keep updating the Scorebuddy page, it ends up timing out, which can reset my score progress. This can get very frustrating. I would propose either making the function of saving scores and retrieving in-progress score sheets or setting up a longer timeout timer for the page. Review collected by and hosted on G2.com.

The addition of causes when scoring makes it easier to score quality and give reason for marking down in an area with a cause. So the team are aligned more when marking people down in certain areas as per the causes Review collected by and hosted on G2.com.

The AI assistance is not useful as i don't feel that it gives a personalized summary of the score. I don't use it for this reason it is easier to just type it yourself, feels more human Review collected by and hosted on G2.com.

Scorebuddy features a top-oriented tab interface that facilitates efficient review and calibration. The scoring process is streamlined, with each selected topic organized for clarity. Additionally, it provides ample space for detailed comments within each section. The overall layout enhances readability, especially when consolidating input from multiple participants. Review collected by and hosted on G2.com.

The one thing I dislike is when you have a calibration to score you cant see the conversation ID at the first screen Review collected by and hosted on G2.com.

easy to use and analyze Scorebuddy supports coaching by integrating coaching directly into the QA workflow and turning evaluation data into actionable development plans. Strong Coaching and Feedback ToolsCreate custom evaluation questions

Adjust weights and scoring rules

Build different scorecards for different teams or channels

This flexibility helps align QA with specific KPIs like compliance, empathy, or first-call resolution. Review collected by and hosted on G2.com.

slow to load, especially when navigating the platform or downloading reports, which affects productivity. Slower loading when pulling large reports Occasional lag when navigating evaluation queues Review collected by and hosted on G2.com.

What I like the most in using Score buddy is it provides and includes agent dashboards, coaching tools, and even a built‑in Learning Management System, letting teams coach, score, track progress, and train agents, this all in one ecosystem.

This also provide help foe me if I want to review all the coaching provided for from the last coaching sessions. Review collected by and hosted on G2.com.

For me there is no down side in using score buddy this helps me a lot. Review collected by and hosted on G2.com.

Scorebuddy is most praised for being an intuitive platform that replaces cumbersome spreadsheets with customizable scorecards and automated reporting to streamline quality management. Review collected by and hosted on G2.com.

Users typically dislike Scorebuddy for occasional slow loading times, technical glitches that can cause loss of unsaved work, and reporting filters that can feel clunky or difficult to use when trying to gain a consolidated view across multiple scorecards. Review collected by and hosted on G2.com.