ScorebuddyCX Reviews & Product Details

What I like most about Scorebuddy is that it makes it easy to see my performance and QA scores. I can easily know if I’m doing well and what I need to improve with the help of this and also helps me learn from feedback and some of my opportunities. Review collected by and hosted on G2.com.

to be honest, nothing. It's really easy to use and helps me a lot when it comes to my performances. Review collected by and hosted on G2.com.

I like that with Scorebuddy I can score, leave comments, and share recordings. It's handy to put all information about a call in one spot during a QA or call review, and it keeps a running tab on all scores. Also, I found the setup pretty straightforward for both admin and user. Review collected by and hosted on G2.com.

I know Scorebuddy was built and run in Europe but I wish there was an option to enter date and time the United States way. Review collected by and hosted on G2.com.

I think the interface of Scorebuddy is really user-friendly, and I like the flexibility of the reporting. I can customize reports to hone in on specific areas, ensuring that everything works as expected and maintains high quality standards. It's much more user-friendly than the in-house system we previously used, allowing us to easily share results across different teams. I'd rate Scorebuddy 10 out of 10 in terms of user experience, and I definitely feel happy with its look. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like Scorebuddy's layout and transparency, allowing employees to check who has done their review, their comments, and details. I appreciate how Scorebuddy provides clear performance numbers too. The initial setup was very easy, which made getting started a breeze. Review collected by and hosted on G2.com.

I just find a bit challenging when I need to find specific report or employee review. Maybe a search bar or even add an AI companion, sometimes I need to look for specific reports and spend a bit longer trying to find what exactly I am looking for. Review collected by and hosted on G2.com.

The new features and the feedback section are helpful, especially because they provide more detailed information. Review collected by and hosted on G2.com.

Nothing really comes to mind, but if I had to point out one thing, it would be the menu section. Review collected by and hosted on G2.com.

It makes you score perfectly when scoring my agents. Also, we can talk about something new regarding the scorecard that was implemented on Scorebuddy. We are also able to adjust ourselves for our agents when they have a low score (if they are not satisfied with their score). Review collected by and hosted on G2.com.

None at the moment, everything is perfect regarding the option. Review collected by and hosted on G2.com.

What I like best about Scorebuddy is how it combines structured, customizable scorecards with powerful analytics and coaching tools, making quality assurance both measurable and developmental rather than just evaluative. Review collected by and hosted on G2.com.

While Scorebuddy is a powerful QA tool, it can sometimes feel complex for new users. The depth of features is a strength, but it may require additional training to fully utilize its capabilities. Review collected by and hosted on G2.com.

Easy to use, has all the necessary features, account and support teams are great! Review collected by and hosted on G2.com.

It's hard to tell, maybe more user-friendly reports creation flow Review collected by and hosted on G2.com.

I like that we can create and edit scorecards from scratch with Scorebuddy, allowing us to fine-tune them to our respective departments and insert specific marking criteria. This feature is especially valuable in my work in the payments department within the iGaming industry, as I can create marking criteria specific to how payment-related items are actioned and their impact on user accounts and the business. The initial setup was much simpler than with EvaluAgent, and the ability to personalize our scorecards is a defining factor for me. Review collected by and hosted on G2.com.

I would say the coaching part. With discussions and coaching being in person with the team member, I don't see the need to have a section where we type out the discussion and the team member has to acknowledge. Review collected by and hosted on G2.com.

I really like how Scorebuddy makes scorecard creation more automated, shifting our process from a manual one on Excel to something much simpler. The ease of sharing the scorecards with clients is fantastic, especially since it can be done with the click of a button, sharing only their relevant information. It used to be a hassle having to email scorecards, and this feature has definitely made our job way easier. Also, as a user assessing calls, the setup was very easy for me. Review collected by and hosted on G2.com.

I don't like that I can't import elements from other scorecards into a new scorecard. This would help make broad changes on basic criteria across our Call Quality program for multiple scorecards at once, instead of doing it individually for each scorecard. Review collected by and hosted on G2.com.