ScorebuddyCX Reviews & Product Details

I really love it! It provides valuable insight and is very easy to use. The graphs are great, and I especially like the ability to give separate feedback for individuals while also seeing feedback for the team as a whole. Review collected by and hosted on G2.com.

I would love the ability to apply filters that persist, so I don’t have to re-filter each time I log in. This would make it much easier to pick up where I left off. While I do appreciate being able to view data from the start of when the team came under me, when I’m focused on coaching for the current week or month, having to reset the filters each time adds extra steps. Review collected by and hosted on G2.com.

That it's user-friendly, and once you know what you are looking for, it's easier to find. I enrolled myself for all the courses, and it's easy to access when needed. Review collected by and hosted on G2.com.

The view for Admin and Global users can be a little more detailed, similar to what the host is seeing, as it will be easier to find the details you are looking for. Review collected by and hosted on G2.com.

I think the reports in Scorebuddy stand out for me, especially those where we've exported the tickets and done the data analysis. I also appreciate the month-wise reports or those with periodic data; these reports are very important to us because they help analyze the efficiency of our engineers' work. Plus, since Scorebuddy is cloud-based, it makes the initial setup easy for us. Review collected by and hosted on G2.com.

I think ticketing integration will be a crucial part for using Scorebuddy. Otherwise, we have to put manual data entries into Scorebuddy, and then it will have static data. It's not going to suffice, especially for organizations working extensively on a ticketing tool. Also, delegating rights to users is challenging. I'm trying to delegate auditing rights to a senior team member, and it's a tricky process that could be optimized and made easier. Review collected by and hosted on G2.com.

Scorebuddy helps us to track the audit of our call and see the areas where we need to change or improve in a certain call and it helps us better our next calls moving forward. It also let us keep us track our scores on each of every call we have. Review collected by and hosted on G2.com.

I have nothing to hate about it. Scorebuddy is a very useful tool to help agents track their calls and it's scores and can also view the comments of the auditors of each call. Review collected by and hosted on G2.com.

I love how user friendly Scorebuddy is. The interface is presented well so that usage is intuitive. I also love that they have training videos that we can provide to each new user we add to the program. Review collected by and hosted on G2.com.

My least favorite aspect of this program is the reporting. While they provide many different reports we can run; the reports are not easily filtered and there isn't one report that combined all of the data we need in one, easy to manipulate format. Review collected by and hosted on G2.com.

they are a fast-paced service who constantly adapts in line with new needs, features and enhancement Review collected by and hosted on G2.com.

We are currently working with them to make use of their AI function within their tool. there are current limitations which seems to be related to the integration of tools and systems Review collected by and hosted on G2.com.

I like that Scorebuddy provides a clear, structured view of quality results by agent, team, and form, which makes it much easier to spot trends and identify gaps quickly.

I also appreciate that the scorecards can be customized to align with client requirements and QA criteria, helping keep evaluations consistent across auditors and TMs.

Finally, the reporting and filtering options are very helpful for follow-up actions like coaching, PIPs, and tracking improvements over time. Review collected by and hosted on G2.com.

One main frustration with Scorebuddy is that reporting feels limited – I've asked for more comprehensive quality results beyond basic scorecards, but options like pulling clear QA vs. Internal distinctions require extra filtering or support.

It can also be tricky to navigate for advanced breakdowns (e.g., by TM or specific trends), sometimes needing help from others to get the right data view.

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That said, it's still our go-to for daily QA audits in the contact center. Review collected by and hosted on G2.com.

I like the ability to review what I entered before its being submitted. Review collected by and hosted on G2.com.

Doesn't properly score for the calls reviewed Review collected by and hosted on G2.com.

Scorebuddy is very user-friendly and can be accessed on any device, such as a laptop, desktop computer, or mobile device. It shows real-time updates on the QA score and provides performance trends, which makes it easy to keep track of results. Review collected by and hosted on G2.com.

One downside I’ve noticed with Scorebuddy is that there isn’t an option to dispute the QA score. Review collected by and hosted on G2.com.

I like the ease of use of Scorebuddy and the ability to track multiple categories to see if the call was scored correctly. I also appreciate the ability to update scores if needed. Additionally, the setup was pretty easy, I'd say, like, 10 out of 10 easy. Review collected by and hosted on G2.com.

Adding tasks to the dashboard of the supervisor is a bit problematic because there are two different sections for it. One section is blank, and the other actually has somebody. It would be helpful if there was just one location for this. Review collected by and hosted on G2.com.