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ScopeAI

By ScopeAI

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ScopeAI Reviews & Product Details

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ScopeAI Reviews (10)

Reviews

ScopeAI Reviews (10)

4.9
10 reviews

Pros & Cons

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Verified User in Broadcast Media
UB
Mid-Market (51-1000 emp.)
"Scope Ai"
What do you like best about ScopeAI?

ScopeAI is helpful because it uses ai to quickly analyze large amounts of data and find patterns or trends. It can look at unstructured data and provide insight, making it easier to make better decisions and save time. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

The least helpful part might be that it relies on data quality—if the data is inaccurate or incomplete, the insights it provides will be misleading. It may require some technical knowledge to set up and fully understand how to use its features. Review collected by and hosted on G2.com.

Avi A.
AA
CSR
Mid-Market (51-1000 emp.)
"ScopeAI makes everything easier"
What do you like best about ScopeAI?

The platform integrates with various customer communication channels, including email, chat, and social media, offering a comprehensive view of customer sentiment. It can also create personalized dashboards that display key metrics and trends relevant to their business, allowing for quick and easy monitoring of customer feedback. It provides real-time monitoring of customer interactions, enabling businesses to respond quickly to emerging issues or opportunities. ScopeAI is scalable, making it suitable for businesses of all sizes, from small startups to large enterprises. Helpful for daily business. It is also easy to use once you familiarize. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

The pricing for ScopeAI can be high, particularly for smaller businesses or startups, which may find it challenging to justify the expense. As with any platform handling large volumes of customer data, there may be concerns about data privacy and security, especially for businesses operating in highly regulated industries. The effectiveness of ScopeAI is heavily dependent on the quality of the input data. Poorly structured or incomplete data can lead to inaccurate insights. Review collected by and hosted on G2.com.

NK
Software Developer
Small-Business (50 or fewer emp.)
"Review on ScopeAI"
What do you like best about ScopeAI?

What I like best about ScopeAI is how easy it is to narrow down and find-tune your searches to achieve the best results. It excels at eliminating uncertainty and providing exactly what you require even when you are unsure what you are looking for. I also like that it can combine data from multiple sources. The user interface is easy to navigate, and it provides more relevant insights and recommendations. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

Everything is okay in ScopeAI, I do not see anything that would make it unlikely to be used. But integration with existing CRM programs can be simplified. Review collected by and hosted on G2.com.

Bishal B.
BB
Technical Support Engineer II
Mid-Market (51-1000 emp.)
"Amazing experience using ScopeAi"
What do you like best about ScopeAI?

ScopeAi provides powerful data analytics that helps us gain real-time insights into customer interactions. This helps track and improve performance. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

Data dependcy is there in ScopeAi. Sometimes results are misleading even for minor data issues. Review collected by and hosted on G2.com.

ANUTAJ VEER SINGH N.
AN
Quality Analyst
Mid-Market (51-1000 emp.)
"ScopeAI Review"
What do you like best about ScopeAI?

It focus on leveraging AI and machine learning and also provide useful insights. I can also integrate data from various sources. It has very user friendly interface and is easy to use and it provide more relevant insights and recommendations. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

I don't know about the security and authenticity so I am afraid to provide my company's confidential data. And there is some difficulty in Integrating new tools with existing systems and data sources. Review collected by and hosted on G2.com.

Joseph L.
JL
Assistant customer support manager
Mid-Market (51-1000 emp.)
"The ScopeAI Life"
What do you like best about ScopeAI?

ScopeAI makes my life so much easier! I can quickly spot trends in my customer feedback and make data-driven decisions. It's a must-have tool for any product team. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

I love how ScopeAI helps me stay on top of customer feedback, but it'd be amazing if it could integrate even more seamlessly with our CRM. Review collected by and hosted on G2.com.

JL
Client service supervisor
Mid-Market (51-1000 emp.)
"My review"
What do you like best about ScopeAI?

What I lke most about Scope AI is that it makes it really easy for you to narrow down your searches and tailor them to the best of their anility. ScopeAI helps to weed out the ambigous and gives you exactly what you're looking for, at times you may not even know what exactly to look for, ScopeAI helps out with that Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

I think the navigation and how to truly utilize the service. Review collected by and hosted on G2.com.

Anass S.
AS
Customer service associate
Mid-Market (51-1000 emp.)
""Leveraging AI to Track and Analyze Product Feedback from Customer Conversations""
What do you like best about ScopeAI?

Organizing product feedback manually can be time-consuming; ScopeAI automates the tracking of bugs and feature requests, enabling product teams to make better business decisions. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

I do not see anything that is unlikely to use it. Review collected by and hosted on G2.com.

Harshita K.
HK
コンテンツライター
Small-Business (50 or fewer emp.)
"ScopeAI- Review"
What do you like best about ScopeAI?

Customer understanding is crucial to a company's success. And businesses are making efforts to better understand their clients. Even with heavy investments, only a few companies pay attention to their customers.

With ScopeAI, you can track customer input from AI-driven conversations very efficiently. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

There are no dislikes I would like to mention. We can identify patterns in customer conversations with the help of natural language processing (NLP) which allows our teams to analyze customer feedback more efficiently. Review collected by and hosted on G2.com.

Indrajeev k.
IK
Lead System Designer II
Enterprise (> 1000 emp.)
"Intelligent product for extracting great insights from customer conversation"
What do you like best about ScopeAI?

It opens up new areas to improve customer satisfaction by extracting meaningful insights from CRMs which helps in improving our service. Review collected by and hosted on G2.com.

What do you dislike about ScopeAI?

Integration with existing CRM applications can be simpler. Review collected by and hosted on G2.com.

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