Sanas Reviews & Product Details

Getting users set up has been simple. The SSO setup worked well, and once users sign in through the default group, I can easily move them into the appropriate workspace. The initial Language Translation setup also went smoothly, and our first test call went well. Since Sanas is already installed on our agents’ machines, introducing it to the team is straightforward without requiring a completely new setup. Review collected by and hosted on G2.com.

The main limitation is that moving users in bulk between workspaces still requires support from the Sanas team rather than being fully self-service through the admin portal. It would be helpful to have a bulk workspace management option available to administrators in the future, although the current support process works well in the meantime. Review collected by and hosted on G2.com.

As Head of Business Development, I pay close attention to how our calls sound, because that experience directly affects whether customers stay with us. We use Sanas with around 100 agents, and it runs locally on each agent’s machine. The Accent Translation feature makes agents easier to understand while still keeping their own voice, and Speech Enhancement helps reduce background noise when someone is working from a less-than-ideal environment. What I like most is that no one had to change how they handle calls, which made it easy to roll out quickly across the entire team. Review collected by and hosted on G2.com.

I’d like the usage view to go a bit deeper. If we could break usage down by team, it would be much easier to show leadership where Sanas is being used most. Right now, we track that separately alongside our own call reports. It’s a small extra step and not a dealbreaker, but having built-in, team-level reporting would save us that extra work. Review collected by and hosted on G2.com.

Our team uses Sanas accent enhancer on one of our telecom accounts, and it has become part of how that program runs. Along with how it kept the same tone as the person speaking without sounding mechanical. Speech Enhancement also caught my attention, and I see it as something we can apply to more clients in the future. Review collected by and hosted on G2.com.

So far, just the glitches that we report to them: echoing, delay, statics, and robotic or AI comments, however team was on it with us. Review collected by and hosted on G2.com.

Innovation and service: truly cutting-edge innovation that makes work easier and delivers strong performance. Your bots sound exactly like a human, and the overall experience is smooth. Also, the support provided has been flawless. Review collected by and hosted on G2.com.

To my understanding, there is nothing to dislike about SANAS Review collected by and hosted on G2.com.

The recent enhancements, including noise cancellation and accent neutralization (Hear your voice), have significantly improved the user experience. These features help agents communicate more naturally and clearly, reduce communication barriers, and ensure smoother conversations with users. Review collected by and hosted on G2.com.

I was expecting a prompt to appear if the SANAS microphone was not enabled during a call. I believe this feature is available in the new version. So far, we haven't received any negative feedback. Review collected by and hosted on G2.com.

The Sanas team has been excellent to work with, and the product is great. Our agents are clearer and the noise cancelation on both the agent and the customer is amazing. Review collected by and hosted on G2.com.

There's a couple things you need to be aware of like headset positioning but it's quick and easy to address and usually a non-issue thereafter. Review collected by and hosted on G2.com.

Accent neutralisation combined with noise cancellation ensured that we could get our experts on the phone to focus on resolving the customers issue vs being worried about being called out for their accent or geo from where they are taking the call vs solving the customers issue Review collected by and hosted on G2.com.

Development and implementation to be more faster Review collected by and hosted on G2.com.

I love how quick the translation is and how well it cancels the background noise Review collected by and hosted on G2.com.

There’s not much to dislike to be honest Review collected by and hosted on G2.com.

Sanas’s understanding of the customer interaction space feels unique. The product addresses three outcomes that every organizational leader is looking for: fluid omnichannel conversations between artificial intelligence agents and human agents, enhanced human interactions through neutralization and clarity, and stronger context understanding. Review collected by and hosted on G2.com.

Not much to add right now. They’re operating in an evolving space, and the pace at which they find their footing will be the crucial factor in their long-term longevity. Review collected by and hosted on G2.com.

It's easy to manage and has improved our agent's performance across the globe Review collected by and hosted on G2.com.

Some headsets are not compatible but can easily be resolved Review collected by and hosted on G2.com.