Sanas Reviews & Product Details

My job is revenue and part of my responsibility is over our contact center. Getting the revenue is important but it's also important to me how a guest feels about the person selling them a stay. When I first heard Sanas at the Five9 Summit, the agent's natural voice and personality came through, only clearer, and our contact center team reacted the same way at our own follow-up demo. It also sits between the agent's microphone and the phone platform, so our April switch to Five9 did not touch it. Review collected by and hosted on G2.com.

I asked about two-way support for guests who call in with a heavy accent, and today it works on the agent side only. Sanas has that on its roadmap, and the agent side is where our need was anyway. Review collected by and hosted on G2.com.

Sanas does its work on the agent's desktop, so I did not have to redesign our telephony or open new data flows to an outside service. Accent Translation changes how an agent sounds to the caller while keeping their own voice and tone, and Speech Enhancement cleans up the audio before the customer hears it. For my team, it behaves like any other managed endpoint application, which makes it easy to support at scale. Sanas does not record or keep call data, so my conversations with client security teams stay short. Review collected by and hosted on G2.com.

I would like richer adoption reporting across all our client accounts in one view. We pull that together from our own tools today, and it takes very little effort. Review collected by and hosted on G2.com.

Sanas stood out as the preferred solution because of delivery centers like India, the Philippines, and South Africa depend on seamless communication between agents and customers. Its Accent Translation technology enhances clarity without altering the agent’s authentic voice, helping preserve a natural customer experience. The platform’s ability to run locally, even in client environments where telephony is deployed through VDI, significantly reduced operational and deployment risks. Equally important, Sanas demonstrated a strong commitment to security and responsible AI by successfully completing a comprehensive governance and risk assessment, giving us confidence in presenting the solution to clients. Review collected by and hosted on G2.com.

This being a new platform, the dislikes are still yet to be explored Review collected by and hosted on G2.com.

Sanas fits into the call instead of getting in the way. An agent talks the way they normally would, and the caller hears that same person with an accent that is easier to follow, with their tone and personality intact. When someone is working from a noisier spot, Speech Enhancement keeps the audio clean enough that the customer is not straining to hear. Because it runs on the agent's device, our IT group did not have to rebuild anything to get it live. Review collected by and hosted on G2.com.

A few agents needed their headset settings checked in the first week before everything sounded right. Once our desktop support team wrote a short checklist, new starts handled it on their own. Review collected by and hosted on G2.com.

We run programs for clients in several industries, and the first thing a client judges is whether their customers understand our agents. Accent Translation helps there, and each agent still sounds like themselves, with their own warmth and tone. Speech Enhancement makes a real difference for agents working from home or on busy floors. Language Translation also lets us support callers in languages a site would not normally cover. Review collected by and hosted on G2.com.

Early on, we spent a bit of time standardizing headsets across our sites so the experience would be consistent everywhere. Once that was in place, it became something we didn’t have to think about again. Review collected by and hosted on G2.com.

From a procurement perspective, I focus on what a vendor asks of us and what it gives back. Sanas arrived with its compliance documentation ready to go SOC 2, ISO 27001, HIPAA, and PCI DSS - so our vendor risk review was able to keep moving without unnecessary delays. The software runs on the agent’s device and does not store call data, which helped keep our data processing terms short and straightforward. Accent Translation and Speech Enhancement also covered what our operations team asked for, all under a single vendor relationship. Review collected by and hosted on G2.com.

I’d like license reporting that maps more directly to how we track spend by client program. For now, our operations team covers this manually, and it hasn’t held up any renewal or budget discussions. Review collected by and hosted on G2.com.

I like that Sanas lets us move one step at a time. Accent translation is already running across our existing user base, and the Sanas team kept in on its own migration path, separate from the new language translation install, so the current users are not disrupted. For Spanish live translation we can start with a small test group, which suits how we work with clients. Ankit on their side is quick to clarify and help on next steps when we have questions or need support. Review collected by and hosted on G2.com.

One small thing. When the latest install email arrived, Aalay and I read it as an Accent translation updated when it was meant for Language translation. Clearer labels on which link goes with which product would help. But one all with Ankit sorted it out. Review collected by and hosted on G2.com.

We chose Sanas because it addresses a problem that shows up on every voice program we run: customers who struggle to follow an agent the first time. Accent Translation softens an agent's accent while they are speaking, and it still preserves their natural voice and emotional tone. Language Translation and Speech Enhancement come in the same platform, which made the business case simpler than buying separate point tools. Each agent runs the software on their own computer, and it fits in with the contact center platforms our clients already use. Review collected by and hosted on G2.com.

Desktop requirements on CPU are a challenge when you have older inventory of intel chipset. Review collected by and hosted on G2.com.

Sanas lets us offer real-time speech capabilities to our customers without building them ourselves. We develop our own quality assurance and voice bot products, and we position MindSpeech powered by Sanas next to them, which rounds out what we bring to our partners. Processing on the device fits the security expectations our clients have. That approach is also why we are looking at Sanas for speech recognition inside our own platform. Review collected by and hosted on G2.com.

I would like an option to translate in one direction only, so an agent who understands English can reply in Spanish while the caller still hears English. The Sanas team picked up on that request right away when we discussed it. Review collected by and hosted on G2.com.

In transformation work, I look for tools that change results on the floor without a long rebuild, and Sanas does that. Accent Translation adjusts how an agent's accent reaches the caller during the live conversation, while the agent's own voice and emotion come through. Speech Enhancement cleans up audio from home setups and busy sites. Having translation and speech intelligence in the same platform gives us one product to scale, not a string of separate pilots. Review collected by and hosted on G2.com.

Early on, we held a short orientation so agents knew when to toggle it and what to expect in their own headset. One session per team covered it, and we have not needed to revisit it. Review collected by and hosted on G2.com.