--- title: Samsung Contact Center Pro Reviews meta\_title: 'Samsung Contact Center Pro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Samsung Contact Center Pro works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Samsung Contact Center Pro Reviews & Product Details Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. * * * Seller [Samsung Electronics](https://www.g2.com/sellers/samsung-electronics-325d35f1-0cb5-4f9d-9b34-9fb791240402) Discussions [Samsung Contact Center Pro Community](https://www.g2.com/products/samsung-contact-center-pro/discuss) Show More ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/samsung-contact-center-pro/competitors/alternatives) ## User Insights Average based on 17 real user reviews. [Log in to unlock pricing and user insights](/login) ## Samsung Contact Center Pro Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BETA - Agent Booking Portal ](https://www.g2.com/products/beta-agent-booking-portal/reviews) Show More ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/24/2023 "Assistance from unexpected source yet a powerful one" 3.5/5 What do you like best about Samsung Contact Center Pro? The primary focus of SCCP is the customer, aiming to streamline the process for the specific operation in the simplest way achievable. And due to its multiple channel support it provides it services at best way possible. Review collected by and hosted on G2.com. What do you dislike about Samsung Contact Center Pro? Nothing is there to dislike about it, it just that SCCP is monotonus in its oprandy. Review collected by and hosted on G2.com. What problems is Samsung Contact Center Pro solving and how is that benefiting you? This improves the relationship between the partner and supplier with the help of strong service experties. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 4/15/2023 "Excellent Experience" 5/5 What do you like best about Samsung Contact Center Pro? I would highly recommend this company because they are fast, polite, efficient and reliable. They handle situations very fast and help you to resolve them as well. Samsung is the way to go. Review collected by and hosted on G2.com. What do you dislike about Samsung Contact Center Pro? I have no dislikes nor do I have anything against Samsung. But, I would say maybe improve the wait time so people aren't waiting so long. People hire people that completely understand English. Review collected by and hosted on G2.com. What problems is Samsung Contact Center Pro solving and how is that benefiting you? I get sufficient discounts as well as they take it easy on me. As I am still learning the basics have things. But, most of all the politeness and personality benefit me. Review collected by and hosted on G2.com. Show More 4/16/2024 Validated ReviewerIncentivizedSource: G2 invite SH Sharath H. Enterprise (\> 1000 emp.) 5/17/2023 "Experience the Best service" 4/5 What do you like best about Samsung Contact Center Pro? Timely contact with customer friendly access. Makes your visit worthy. Review collected by and hosted on G2.com. What do you dislike about Samsung Contact Center Pro? Premises could be better. Like disabled friendly Review collected by and hosted on G2.com. What problems is Samsung Contact Center Pro solving and how is that benefiting you? They address the device related problems to the mark. Which benefits all customer's Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Persia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Persia A.") PA Persia A. Consultant Mid-Market (51-1000 emp.) 4/7/2023 "Samsung Review" 2.5/5 What do you like best about Samsung Contact Center Pro? easy to find the number to call someone. there wasn't a lot of confusion to find the info needed Review collected by and hosted on G2.com. What do you dislike about Samsung Contact Center Pro? The wait time can be too long and would like a chat feature Review collected by and hosted on G2.com. What problems is Samsung Contact Center Pro solving and how is that benefiting you? If i have issues with my samsung - tech or billing I can contact them Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deeksha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deeksha S.") DS Deeksha S. Salesforce Developer Small-Business (50 or fewer emp.) 4/4/2023 "Ssung contact center pro" 5/5 What do you like best about Samsung Contact Center Pro? It is very easy and efficient to communicate with our customers using samsung contact center. Review collected by and hosted on G2.com. What do you dislike about Samsung Contact Center Pro? Nothing as of now. Everything is going good. Review collected by and hosted on G2.com. What problems is Samsung Contact Center Pro solving and how is that benefiting you? While communicating with customers, using this product has made it very easy and faster and direct way to connect with them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/7/2023 "Samsung Contact Center Pro" 3.5/5 What do you like best about Samsung Contact Center Pro? Easy to communicate with the team. Lot of info is available Review collected by and hosted on G2.com. What do you dislike about Samsung Contact Center Pro? The wait time can be too long and would like a chat feature Review collected by and hosted on G2.com. What problems is Samsung Contact Center Pro solving and how is that benefiting you? Samsung device related problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JG JM G. Profesor Small-Business (50 or fewer emp.) 10/1/2019 "contact smart TV" 4/5 What do you like best about Samsung Contact Center Pro? they have a solution for everything, an exclusive service for Samsung customers Review collected by and hosted on G2.com. What do you dislike about Samsung Contact Center Pro? the waiting time and the solutions provided, sometimes not useful Review collected by and hosted on G2.com. Recommendations to others considering Samsung Contact Center Pro: useful for resolving any questions about smart TV Review collected by and hosted on G2.com. What problems is Samsung Contact Center Pro solving and how is that benefiting you? personal solution to any question Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ## Questions about Samsung Contact Center Pro? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Samsung Contact Center Pro ](https://www.g2.com/products/samsung-contact-center-pro/discussions/new) GU Guest User What is Samsung Contact Center Pro used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-samsung-contact-center-pro-used-for) [ View all Discussions ](https://www.g2.com/products/samsung-contact-center-pro/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/samsung-contact-center-pro/pricing) ##### ##### Samsung Contact Center Pro Features Platform Omnichannel Mobile Access Queue Management Workforce Management Call Monitoring Performance Evaluation Administrative Call Recording Reporting & Dashboards [ View More Features ](https://www.g2.com/products/samsung-contact-center-pro/features) ## Work at Samsung Electronics? 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