---
title: Samsung Contact Center Pro Reviews
meta_title: 'Samsung Contact Center Pro Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how Samsung Contact Center Pro works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 17
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Samsung Contact Center Pro Reviews
**Vendor:** Samsung Electronics  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 17
## About Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.



## Samsung Contact Center Pro Pros & Cons
**What users like:**

- Users value the **premium service and support** provided by Samsung, enhancing their overall customer experience. (1 reviews)


## Samsung Contact Center Pro Discussions
  - [What is Samsung Contact Center Pro used for?](https://www.g2.com/discussions/what-is-samsung-contact-center-pro-used-for)

- [View Samsung Contact Center Pro pricing details and edition comparison](https://www.g2.com/products/samsung-contact-center-pro/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A09%3A25+-0500&secure%5Bsession_id%5D=47b1ee3e-ea8e-4d3a-8e23-c4706e48c883&secure%5Btoken%5D=1738f810d857751f177153019c40b6e46df23d0d2013c52735045e805d2c6849&format=llm_user)
## Samsung Contact Center Pro Integrations
  - [BETA - Agent Booking Portal](https://www.g2.com/products/beta-agent-booking-portal/reviews)

## Samsung Contact Center Pro Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top Samsung Contact Center Pro Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews)