Justin rocks, truly a phenomenal human who makes an effort to assist in all manners possible. Review collected by and hosted on G2.com.

Sometimes things can be repetitive and it feels like there are chances to be swifter with certain things, but that’s not on CS in particular. Review collected by and hosted on G2.com.

Customers are always satisfied with the results, and Salesforce has been very responsive when it comes to resolving any issues. Review collected by and hosted on G2.com.

Sometimes it’s very difficult to reach an agent. Since we’re on the Premier Success Plan, we’ve noticed a difference in the responsiveness, and we do get access to expert coaching sessions. Review collected by and hosted on G2.com.

I like the amount of out-of-the-box tools we can leverage to help with our processes. Review collected by and hosted on G2.com.

Some of the out-of-the-box processes are slightly outdated. Review collected by and hosted on G2.com.

I value Salesforce Customer Success most for its fast issue resolution, strong understanding of their workflows, and the strategic guidance they receive from dedicated experts. Review collected by and hosted on G2.com.

I’ve experienced slow response times, high costs, and representative engagement that often feels misaligned with what I actually need. Review collected by and hosted on G2.com.

Reduces system crashes, streamlines workflows, and ensures employees actually embrace the CRM. Review collected by and hosted on G2.com.

Guidance programs are expensive, with high ongoing maintenance fees that make it difficult to measure a clear return on investment. Review collected by and hosted on G2.com.

The implementation of agentforce as the frontline interface for customer success felt like a interesting choice at first but has quickly turned many of my support requests into immediate resolutions without ever submitting a case. When I do require to talk to a support agent, I get the same great service I'm used to and often get immediate resolution or resolution in short order. These cars get regular check-ins, quick escalations where necessary, and I never feel like I'm not getting what I need from Salesforce to resolve my needs. Review collected by and hosted on G2.com.

I'd eventually love to see how agentforce from the supper portal could be implemented in such a way that it could interact with my org to help resolve base issues directly to further reduce reliance on support agents and expedite resolutions on less complex problems. Review collected by and hosted on G2.com.

I like the access to Salesforce experts and best practices, especially when we need support for complex projects and strategic decisions Review collected by and hosted on G2.com.

Sometimes the support process can take longer than expected, especially when an issue requires multiple teams to be involved Review collected by and hosted on G2.com.

They are very quick and concise. I have even befriended some of the customer success people as I have had many conversations with them. Review collected by and hosted on G2.com.

I do not like the new bot that is enabled to create a new case. I would rather do a fill form - sometimes, it will try to get me to deflect so a case is not created and I can be routed to a chat or a help article but that does not cut it for a lot of my cases. Review collected by and hosted on G2.com.

I like the practical guidance, responsive support, and access to Salesforce best practices. It helps us solve challenges quickly and make better use of the platform’s capabilities. Review collected by and hosted on G2.com.

At times, it can be difficult to find the right resources quickly, and some guidance could be more specific to our business needs. More proactive, tailored recommendations would make the experience even better. Review collected by and hosted on G2.com.

I like the access to Salesforce expertise, best practices, and practical guidance. It helps teams better understand the platform, improve adoption, and get more value from their Salesforce investment. Review collected by and hosted on G2.com.

It can sometimes be difficult to identify the right resources or support for a specific need because there are many available options. A simpler and more personalized experience would make it easier to navigate. Review collected by and hosted on G2.com.