Salesforce Customer Success helps us navigate complex business and technical decisions, apply Salesforce best practices, and reduce implementation risk. Their partnership has improved stakeholder alignment, accelerated project delivery, and helped ensure we are building scalable, sustainable solutions. Review collected by and hosted on G2.com.

I don't have anything I would complain about for the customer success program. Review collected by and hosted on G2.com.

The CRM’s interface and overall ease of use made it much easier for our sales and services teams to do structured pre-call planning, which in turn supported more value-driven client interactions. The standout benefit for me was its integration with our client communications software, which let service delivery managers stay focused on the client while relying on automated follow-ups to help us track projects and milestones. Review collected by and hosted on G2.com.

I wouldn’t necessarily say there was one specific thing to dislike. While the user interface is generally user-friendly, it could be presented in a more concise way, since some screens felt overly cluttered and a bit harder to navigate than they needed to be. Review collected by and hosted on G2.com.

Access to knowledge support, documentation, and learning resources whenever we run into issues or need guidance on best practices. Review collected by and hosted on G2.com.

Sometimes the support process can take a bit of time, which I understand given how complex some issues can be. Overall, Salesforce handles it in a great way, so I don’t have any issues. Review collected by and hosted on G2.com.

Friendly use sales operation, very fast to Review collected by and hosted on G2.com.

Until now, I don't have an specific point, and any bad experience. Review collected by and hosted on G2.com.

Always willing to try and find an answer Review collected by and hosted on G2.com.

The questions we ask are over their heads and we bounce around a lot Review collected by and hosted on G2.com.

I like the deliverable parts and the yearly releases from Salesforce, along with the constant platform enhancements. I also appreciate the help from account managers and success managers in understanding the commercial angle better for reselling our product. Review collected by and hosted on G2.com.

It's not even completing, it's still working. Review collected by and hosted on G2.com.

I love how easy it is to use, and I find it very useful. Review collected by and hosted on G2.com.

There’s nothing I don’t like about Salesforce Customer Success. Review collected by and hosted on G2.com.

Having insight into customer adoption metrics ensures you don't pitch new modules or capacity upgrades to accounts struggling with basic platform adoption or unresolved technical debt. Review collected by and hosted on G2.com.

Standard support tiers often route technical issues through tier-1 generalists, leading to longer resolution times for highly complex, multi-cloud edge cases or custom Apex/LWC code issues before reaching specialized product engineers. Review collected by and hosted on G2.com.

Ability to see metrics you wouldn’t normally seek out Review collected by and hosted on G2.com.

I don’t fully understand the success score and often it feels like “success” is defined by how many Salesforce products you’ve purchased Review collected by and hosted on G2.com.

Response time is good. And easy to follow up. Easy to set up calls and join. Review collected by and hosted on G2.com.

For a few complicated issues, it gets escalated and takes more time for a solution. Review collected by and hosted on G2.com.