S-Docs Reviews (128)

Reviews

S-Docs Reviews (128)

4.7
128 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and seamless integration with Salesforce, which significantly enhances document generation and management. Many appreciate how it streamlines workflows and improves efficiency, allowing for quick document creation and e-signatures. However, some users note that the setup process can be complex and may require technical support.

Pros & Cons

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Brad S.
BS
Brad S.
Sr. Business Analyst
Mid-Market (51-1000 emp.)
"Great to work with and ease of use."
5/5
What do you like best about S-Docs?

It can handle multiple use cases and create templates easily. Our sales and operations team use it on a daily basis without even realizing it. If we run into any issues our account management team has been great to work with and will connect with support when needed. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

I haven't found a feature or function I dislike. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Hi Brad, thank you for the five-star review! We are thrilled to hear that you are enjoying our product and that our team is great to work with.

Tony G.
TG
Tony G.
Inside Sales
Small-Business (50 or fewer emp.)
"Solves the Nitch of Streamlining Generating Documents in any format you choose."
4/5
What do you like best about S-Docs?

Ease of use speeds up document generation. Frequently used a ton. Ease of Integration to our CRM. Amount of Features it has out of the box is awesome. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

Not user friendly to some that are not as tech advanced as others. Editing some documents can be tedious if needed. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Hi Tony, thank you for leaving us a positive review. We are glad to hear that you are enjoying our product and appreciate your honest feedback.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Versatile and Customizable, but Sometimes Counterintuitive"
3.5/5
What do you like best about S-Docs?

You can use a lot of coding to get it to do what you want. Very versatile. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

Sometimes things are counterintuitive. Also, I wish I could preview a merge template without saving first period. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Hi, thank you for taking the time to leave us a review and for your feedback - we are always looking for ways to improve our product and your feedback helps that process!

Deep D.
DD
Deep D.
Salesforce Development Lead
Information Technology and Services
Small-Business (50 or fewer emp.)
"Useful Document Generation"
5/5
What do you like best about S-Docs?

S-Doc is a very useful document generation tool.

The Documentations is easy to understand and easy to implement. We have used it for multiple clients and all out clients are satisfied with the solution.

SDocs can be easy integrated with its own document generation. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

The pricing for SDoc is tiered to minimum 25 users. This makes is an expensive product for smaller organization with 20 or less users. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Hi, thank you for your positive review and feedback - we are always looking for ways to improve our product, and feedback like yours helps with that process.

Jason C.
JC
Jason C.
Dev Ops Engineer
Mid-Market (51-1000 emp.)
"Super fast and super easy"
5/5
What do you like best about S-Docs?

I like how fast document generation is as compared to other document generation tools out there. Also, while there is a learning curve and migrating existing templates can be tedious, overall, the product fits our needs very well.

The technical support team was excellent at helping me resolve some technical issues we encountered during migration. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

Support for using DOCX templates could use some work. Certain field values are not properly escaped which can result in broken DOCX output. Recommend using HTML instead.

PDF generation uses Salesforce's in-built PDF generator which is missing a lot of functionality. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Hi Jason, thank you for taking the time to leave a positive review - we are thrilled to hear that our product has positively impacted your work and appreciate your constructive feedback as we are always trying to improve our product.

Verified User in Construction
CC
Verified User in Construction
Enterprise (> 1000 emp.)
"Document solution within Salesforce"
4.5/5
What do you like best about S-Docs?

Agile and flexible solution for document creation in Salesforce system. Creation of different document types based on Salesforce records. Usuage of merge fields.

Good customer support. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

Creation of data tables within the S-Doc document.

Automatization of S-Doc creation and sending to receipt process.

Insertion of Logos within the S-Doc document. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Hi, thank you for taking the time to leave a review! We appreciate your business and helpful feedback.

Rick V.
RV
Rick V.
Founder
Mid-Market (51-1000 emp.)
"A technically capable Salesforce native app that has a pretty short learning curve"
4/5
What do you like best about S-Docs?

Very effective low overhead Document Generation using a native Salesforce App. A web designer that knows HTML and CSS that is tasked with designing the document output can easily assemble the report source and formatting using their existing skillset. No specific deep technical skills are required to handle any document generated. There is a nice stream of new features that are released every few years. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

The method of producing output that requires complex SOQL queries is challenging. The error messages that are produced at document runtime do not provide enough detail to understand what went wrong. The knowledgebase examples and detail is lacking sometimes. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Thank you for your review! We are continually looking for ways to improve our product and knowledge base, and your feedback is extremely helpful to that process.

Jon M.
JM
Jon M.
Partner
Mid-Market (51-1000 emp.)
"Our go-to choice for Doc Gen on Salesforce"
5/5
What do you like best about S-Docs?

As a Salesforce Summit partner document generation is a frequent requirement for our clients, and S-docs is always our top recommendation. We love how it's completely on platform,making setup a cinch and eliminating the need for additional penetration and security tests compared to off platform competitors. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

There aren't many downsides. If I was being picky I would say the asynchronous nature means you need to pay extra attention when building doc gen into flows, but it's no different to competitor solutions and we have developed strategies to work around this. Review collected by and hosted on G2.com.

Response from Ashlee Dinsmore of S-Docs

Thank you for the thoughtful review and for making S-Docs your go-to document generation solution. We're glad our native Salesforce architecture continues to make a difference for your team, and we appreciate your feedback on flow integration. It's a pleasure to support your work, especially in the automotive space—we truly value the partnership!

Verified User in Non-Profit Organization Management
EN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"S-Docs is a powerful product for compiling documents from our data in Salesfroce."
5/5
What do you like best about S-Docs?

It is an easy solution to our document production needs. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

The licensing can be challenging to work through. Review collected by and hosted on G2.com.

Response from Ivy Rio of S-Docs

Hi, thank you for leaving a positive review - we appreciate your feedback.

Dan .
D
Dan .
Senior Salesforce Developer
Enterprise (> 1000 emp.)
"Great system, good support, crazy expensive"
1.5/5
What do you like best about S-Docs?

S-Docs is really easy to use, has useful documentation and helpful support staff. You can do some really quite sophisticated things with embedded queries, related lists, etc, effectively embedding process automation inside document templates. Review collected by and hosted on G2.com.

What do you dislike about S-Docs?

S-Docs recently changed their pricing model for our team, making it approximately 10 times more expensive to use. Consequently it's not longer a viable long term option for us and we are moving to a cheaper alternative. Review collected by and hosted on G2.com.

Response from Ashlee Dinsmore of S-Docs

Hi Dan,

Thank you for sharing your feedback — we're glad to hear that S-Docs met your needs while in use.

We're continually evaluating how to evolve our offerings to better support organizations of all sizes, and feedback like yours helps guide that process.