# Round Robin App Reviews
**Vendor:** Round Robin App  
**Category:** [Other Event Management Software](https://www.g2.com/categories/other-event-management)
## About Round Robin App
Round Robin App is a service designed to automate ticket assignments within Zendesk, ensuring an even distribution of workload among support agents. By implementing a round-robin assignment method, it enhances operational efficiency and promotes balanced workloads, leading to improved agent productivity and customer satisfaction. Key Features and Functionality: - Round-Robin Assignment: Automatically distributes incoming tickets evenly among available agents. - Agent Ticket Queue Limiting: Sets limits on the number of tickets assigned to each agent to prevent overload. - Queue Prioritization: Allows prioritization of ticket queues to address critical issues promptly. - Rule-Based Ticket Routing: Routes tickets based on predefined rules, ensuring they reach the most suitable agent. - Alternate Agents: Designates backup agents to handle tickets when primary agents are unavailable. - Manage Agent Availability by Work Schedules: Assigns tickets based on agents' work schedules, accommodating different time zones and shifts. - Manage Agent Availability by Agents: Enables agents to set their own availability status, allowing for dynamic workload management. - Unassign or Reassign Tickets When an Agent is Unavailable: Automatically reassigns tickets if an agent becomes unavailable, ensuring continuous support. - Assign All Tickets from the Same Requester to One Agent: Ensures consistency by assigning all tickets from a single requester to the same agent. Primary Value and Problem Solved: Round Robin App addresses the challenge of manual ticket assignment in support teams, which can lead to uneven workloads and delayed responses. By automating the assignment process, it ensures a fair distribution of tickets, prevents agent overload, and reduces response times. This automation not only enhances agent productivity but also improves customer satisfaction by ensuring timely and efficient support.






- [View Round Robin App pricing details and edition comparison](https://www.g2.com/products/round-robin-app/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+06%3A04%3A48+-0500&secure%5Bsession_id%5D=38fa0e97-ee83-480e-9046-98c268d976b1&secure%5Btoken%5D=ec9dcc267323e2ca1bb14cc5a17e6f781a9c07da7eb9eebfe727aa0bff64d088&format=llm_user)


## Top Round Robin App Alternatives
  - [Feathr](https://www.g2.com/products/feathr/reviews) - 4.3/5.0 (30 reviews)
  - [Paperless Post](https://www.g2.com/products/paperless-post/reviews) - 4.3/5.0 (27 reviews)
  - [Attendee Tracking](https://www.g2.com/products/attendee-tracking/reviews) - 4.9/5.0 (20 reviews)