---
title: ROO.AI Reviews
meta_title: 'ROO.AI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ROO.AI works for a business like yours.
aggregate_rating:
  rating_value: 4.9
  review_count: 7
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Knowledge Management
  url: https://www.g2.com/categories/knowledge-management
---


# ROO.AI Reviews
**Vendor:** ROO.AI  
**Category:** [Work Instructions Software](https://www.g2.com/categories/work-instructions)  
**Average Rating:** 4.9/5.0  
**Total Reviews:** 7
## About ROO.AI
Companies are using ROO.AI to replace paper and digitalize frontline inspections, work processes, and work instructions to onboard workers faster and improve worker skill levels, productivity, quality and safety. In use for production, quality control, maintenance, and field service applications, ROO.AI’s frontline AI platform automates frontline work and operationalizes AI for the frontline by connecting workers, workflows, equipment, and frontline data so AI agents can guide, assist, and coordinate execution in real time. Understanding that frontline workers use technology differently than office workers, ROO.AI’s mobile-first and cloud platform is designed specifically for use in frontline environments to bridge the gap between AI insight and frontline action - delivering AI-assisted guidance and automation to workers while integrating frontline data back into the corporate AI strategy to drive continuous improvement. ROO.AI Product Features Mobile-native - Online or offline Frontline optimized visual interface - images, illustrations, video Fast, worker friendly - tap, swipe, multi-select, voice commands Fully customizable workflows and data collection for: Quality control inspection Work instructions Safety checks Training Maintenance and equipment inspection Shipping and loading verification AI CoPilots and Smart Agentic workflow automations Built-in task management and comment streams Alerts, notifications and reminders Mobile work order system Management portal and customizable dashboards or reports ROO.AI Prebuilt Functional Modules The ROO.AI platform includes modules for common end-to-end frontline processes to simplify implementation, speed time to value and align the use of a common frontline platform across multiple teams: Preventive Maintenance and Warranty Asset Management Safety Incident Management Defect Management Vendor and Invoice Management Parts Management



## ROO.AI Pros & Cons
**What users like:**

- Users value the **ease of use** of ROO.AI, enjoying a user-friendly interface and intuitive navigation. (2 reviews)
- Users value ROO.AI for its **intuitive user interface** , enhancing navigation and accessibility for all skill levels. (2 reviews)
- Users commend ROO.AI's **exceptional customer support** for responsiveness and effective issue resolution, enhancing overall experience. (1 reviews)
- Users value the **customizable options** in ROO.AI, enhancing their experience and streamlining operations effectively. (1 reviews)
- Users value the **intuitive user interface** of ROO.AI, enhancing navigation and user experience significantly. (1 reviews)
- Guidance (1 reviews)
- Guides (1 reviews)
- Learning Ease (1 reviews)
- Navigation Ease (1 reviews)
- Quality (1 reviews)

**What users dislike:**

- Users find the **access management issues** somewhat frustrating initially but adapt with support over time. (1 reviews)

## ROO.AI Reviews
  ### 1. Empowers Our Team with Flexible, Visual Guidance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron K. | USA - Asset & Fleet Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about ROO.AI?**

Roo.ai allows our maintenance team to perform their work accurately and repeatedly. We can build in step by step instructions with visuals for our less experienced team members, while the experienced team members can easily bypass the tutorials. Techs can have as much or as little guidance as they need at their fingertips.

**What do you dislike about ROO.AI?**

We were an initial customer in the O&G segment and it took some time and effort for us to work together and build out some usability for our use case. However, we knew this going in and were prepared for it.

**What problems is ROO.AI solving and how is that benefiting you?**

Roo.ai is giving us consistent maintenance processes as well as documentation trails for our customers. When equipment is damaged on site, it is brought back for repair and our customers want to see the evidence of the repairs we are making and charging them. Roo.ai allows us to store digital evidence every step of the way.

  ### 2. Exceptional Support and User-Friendly UI Boost Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Connor A.

**Reviewed Date:** November 12, 2025

**What do you like best about ROO.AI?**

I greatly appreciate ROO.AI for its easy and intuitive user interface, which is extremely user-friendly and offers customizable options where they are needed. The experience is responsive and fluid, with no long wait times for pages to load, making it very easy to navigate and find what I am looking for. Additionally, the support team is a standout feature; they are readily available, quick to respond and resolve any issues, particularly after updates. This quick resolution prevents errors, bugs, and problems from lingering, which is a huge relief for our administration team and staff, allowing for fewer interruptions and optimized operations. The support team also values our feedback and suggestions, helping refine our ideas and accomplish our specific goals with ROO.AI. Their level of service is unparalleled compared to what we have experienced with any other service or product before. Moreover, their proactive approach in optimizing features, such as adding new filters for asset management trends, workflows, and work orders, alongside customized regions for different departments and priority tiers, significantly improves our accuracy and efficiency.

**What do you dislike about ROO.AI?**

The only thing that took some getting used to was not being able to directly manage the inspections (workflows). We were used to creating, editing and uploading them ourselves. So not being able to see them on the back end felt weird to some people on the team at first and maybe a bit frustrating. But as time went on and we worked with the support team we have found it's not really necessary for us to have our hands directly on that aspect of the system.

**What problems is ROO.AI solving and how is that benefiting you?**

I use ROO.AI for inspections, trends, and asset management, benefiting from its easy UI and supportive team that resolves issues quickly, minimizing disruptions and enhancing operational efficiency.

  ### 3. Simplifies Workflow with Easy Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adam B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about ROO.AI?**

I like the ease of use that ROO.AI provides for technicians. We also use the step-by-step workflows for inspection points, which I find particularly valuable. The initial setup was easy, making the process smoother for us.

**What do you dislike about ROO.AI?**

Some automation features could improve the experience.

**What problems is ROO.AI solving and how is that benefiting you?**

ROO.AI allows us to create workflows to check very specific points on a wide array of equipment makes and models.

  ### 4. Amazing Application and Superb customer service.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mario D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 24, 2023

**What do you like best about ROO.AI?**

Where to start? I would have to say how easy it is to use.  All the great features it has. Not to mention the significant updates that the team does when you least expected. They make it so easy for our employees to learn new processes and for our management team to be able to keep up with our employees. I love how they listen to the customer and do everything possible to make things happen.

**What do you dislike about ROO.AI?**

Since they are relatively new, there are a few bugs here and there.  Once you mention it to them, they tend to get it fixed  right away. I would love to see a faster implementation of workflows when submitted. Maybe cut the implementation process in half the time they take now.  I'm sure they'll get there.

**What problems is ROO.AI solving and how is that benefiting you?**

Having the team follow the same steps on every SOP.  Also, being able to keep an accurate inventory of all things used company-wide, office supplies. Warehouse supplies etc.

  ### 5. Very helpful customer service, easy and efficient website

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2023

**What do you like best about ROO.AI?**

Support representatives are very helpful and quick to reply. The website is very efficient, and I can see the potential of what the site can do growing. I like how you can edit the status and have users following steps in specific order before they can move on, as well as mark what the completion status is.

**What do you dislike about ROO.AI?**

As the website is still fairly new, the team is working on implementing various new features. They're not perfected yet, but I'm sure with time and feedback they'll be able to perfect these functions.

**What problems is ROO.AI solving and how is that benefiting you?**

We have many assets across several websites that require photos, condition reports, status updates, etc. Roo.ai helps solve the issue of keeping track, organizing these assets and supplying helpful instructions to our users on what exact type of photos we are looking for. It's also easy for our users to go online and look at list of assets in one place, rather than look through several reports to find out what needs photos or updates.

  ### 6. Custom Product with great customer care

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2023

**What do you like best about ROO.AI?**

The greatest thing about ROO.AI is the ability to customize the app to meet our specific needs. The team was able to accommodate our requests and implement changes very quickly once we determined what needed to happen

**What do you dislike about ROO.AI?**

We are still working through some of the usability functions on the desktop side of the application, but they are coming along with use and familiarity. We hope to integrate the ROO.AI app to some of our other systems, but the delay seems to be from those other software suppliers.

**What problems is ROO.AI solving and how is that benefiting you?**

This application helps us generate a specific desired outcome used across several locations. Each of our stores is able to generate identical reports to the others. The data from all of these locations is gathered to a central protal for ease of use by administration and remote staff.

  ### 7. Great product and fantastic tech support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Don B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2023

**What do you like best about ROO.AI?**

ROO is a great product. We at Lexus of Las Vegas use it as a digital check-in and appointment list. The video walk-around is a great tool. Moises Salabarria and his team are incredible. They've been able to tweak and tailor the system to our every need.

**What do you dislike about ROO.AI?**

Everything has been great so far! Zero complaints.

**What problems is ROO.AI solving and how is that benefiting you?**

ROO is allowing us to get away from using written paper check-ins. It also captures pictures and videos and allows them to be attached to the digital check-in. Less paper waste and much better documentation!



- [View ROO.AI pricing details and edition comparison](https://www.g2.com/products/roo-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-08+23%3A38%3A32+-0500&secure%5Bsession_id%5D=0f772c34-5c1c-48f5-980b-657f5f1023ce&secure%5Btoken%5D=9c0dd8c1e4584a90f0fd95e97d05a4861ee32fd3813aeead9b516d3edadf600e&format=llm_user)
## ROO.AI Integrations
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## ROO.AI Features
**Additional Functionality**
- Traceability
- Production Scheduling
- Workflow Management
- Third-Party Integrations
- Real-Time Data
- Warehouse Management
- Product Configurator
- AI Copilot
- Production Tracking
- Alerts/Notifications
- Supplier Management
- Demand Forecasting
- Barcode/Ticket Scanning
- Purchase Order Management
- Product Lifecycle Management
- Maintenance Management
- Customizable Reports
- Work Order Management
- Bills of Material
- Quality Control
- Supply Chain Management
- Inventory Management
- Cost Estimating
- Real-Time Analytics
- Shop Floor Management
- Material Requirements Planning
- Multi-Location
- Job Management
- Distribution Management
- API
- Financial Management
- Production Management
- Activity Dashboard
- Sustainability Management
- Compliance Management
- Generative AI
- Safety Management
- Unattended Automation
- Document Management
- Lot Tracking
- MES
- Data Import/Export
- Capacity Planning

**Workflow & Automation**
- Safety checks & inspections 
- Customizable Workflows
- Dynamic SOP Promotion
- Nonconformance Event Management
- Safety & Incident Logging / Compliance Reporting

**Guide Options**
- Rich Text Editor
- Drag and Drop Editor
- Page Templates
- Video Tutorials
- Document Upload

**Nonconformance**
- Conformance Records
- CAPA
- Change Management
- Task Management
- Policy Management
- Document Management
- Incident Management
- Equipment Management
- Audit Management
- Workflow Management
- Risk Management
- Communications Management
- Training Management
- Maintenance Management
- Complaint Management
- Inspection Management
- ISO Standards Management
- Calibration Management
- Compliance Management

**Planning**
- Checklists
- Approvals
- Scheduling
- Procedures
- Maintenance Scheduling

**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Execution**
- Planning
- Scheduling
- Collaboration

**Guide Tools**
- Prerequisites
- Workflows
- Training Modules
- Analytics

**Quality system**
- Document Control
- Collaboration
- Analytics and Reports
- Supplier Quality Control
- Statistical Process Control
- Approval Process Control
- Quality Control

**Execution**
- Sampling
- Corrective and Preventive Actions (CAPA)
- Data Capture
- Reports
- Ad-hoc Tasks
- Real-Time Data

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Analytics & Reporting**
- Monitoring
- KPIs
- Customizable Analytics / BI Integration

**Access Options**
- Multi-Language Support
- Mobile Device Support
- Single Sign-On (SSO)
- Decision Support

**Risk Management**
- Assessments
- Operational Risk
- Supplier Evaluation

**Analytics**
- Monitoring
- KPIs
- Nonconformace

**Enterprise Management**
- Cross & Multi‑Site Governance
- Site Reporting and Analytics
- Cross‑Site Collaboration & Communication
- Multi-Device Scalability
- Role-Based Access Control (RBAC)

**Additional Functionality**
- Collaboration Tools
- SSL Security
- Reporting & Statistics
- Customizable Reports
- Customizable Fields
- Customizable Branding
- Data Import/Export
- Single Sign On
- Content Management
- Content Library
- Workflow Management
- Text Editing
- Widgets
- Generative AI
- Knowledge Base Management
- Activity Tracking
- Discussions/Forums
- API
- Live Chat
- Activity Dashboard
- AI Copilot
- Calendar Management
- Drag & Drop
- Self Service Portal
- Communication Management
- Commenting/Notes
- Catalog Management
- Document Management

**Additional Functionality**
- Barcode/Ticket Scanning
- Generative AI
- Inspection Management
- Activity Dashboard
- Customizable Templates
- Mobile Access
- Work Order Management
- Third-Party Integrations
- Real-Time Reporting
- Customizable Forms
- API
- Dispatch Management
- Workflow Management
- Activity Tracking
- Customer Database
- Report Templates
- AI Copilot
- Equipment Tracking
- Compliance Management
- Subcontractor Management
- Appointment Management
- Audit Trail
- Failed Inspection Tracking
- Document Management
- Audit Management
- Offline Access
- Real-Time Updates
- Task Management
- Data Import/Export
- Alerts/Notifications
- Reporting/Analytics
- Inventory Control
- Drag & Drop
- Risk Assessment
- Electronic Signature
- Incident Management
- Code Enforcement
- Forms Management

**After the Job**
- Reports
- Analytics
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Inspection Management**
- Templates
- Workflows
- Corrective Actions

**Knowledge Capture**
- Frontline Knowledge Capture & Sharing
- Content Versioning & SOP Updates
- Embedded Microlearning
- Offline Knowledge Access

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Compliance**
- Standards & Regulations
- Permits
- Certifications

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions
- Workflow Automation

**Additional Functionality**
- Collaboration Tools
- SSL Security
- Reporting & Statistics
- Customizable Reports
- Customizable Fields
- Customizable Branding
- Data Import/Export
- Single Sign On
- Content Management
- Content Library
- Workflow Management
- Text Editing
- Widgets
- Generative AI
- Knowledge Base Management
- Activity Tracking
- Discussions/Forums
- API
- Live Chat
- Activity Dashboard
- AI Copilot
- Calendar Management
- Drag & Drop
- Self Service Portal
- Communication Management
- Commenting/Notes
- Catalog Management
- Document Management

**Agentic AI**
- Actions & Autonomous Execution
- Real‑Time Translation & Transcription
- Predictive & Prescriptive AI

**Data & Integration**
- Open API & Extensibility
- ERP / MES / EAM Integration

**Platform**
- Integration
- Security & Privacy
- Mobile Access
- Flexibility

**Services**
- Implementation
- Training & Learning
- Customer Support
- Professional Services

**Additional Functionality**
- Defect Tracking
- Electronic Signature
- Reporting & Statistics
- Activity Dashboard
- Data Import/Export
- Generative AI
- Nonconformance Tracking
- Surveys & Feedback
- Access Controls/Permissions
- API
- AI Copilot
- Alerts/Notifications
- Real-Time Data

## Top ROO.AI Alternatives
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