ROLLER works great for the free independent travellers (FITs) that visit our site. The different ticket options and schedules have made it easy for us to manage. ROLLER Payments has been a great add-on that makes taking payments and issuing refunds easy for our ticket team. Online checkouts have made it simple to sell online and are only improving. The reporting options and open API have been useful for back-end operations. Review collected by and hosted on G2.com.

We would like to see more options for ticketing to tour group companies. A bit more access to the API would help us a lot. Enterprise features like dynamic pricing would greatly benefit many ROLLER customers. Review collected by and hosted on G2.com.

The system is so user friendly both as a booker and an administrator. Review collected by and hosted on G2.com.

The system is quite expensive, however IMO it is worth the investment. Review collected by and hosted on G2.com.

that you notice that the developers have thought from the customer's point of view and that there are constant updates to make the whole thing better and better Review collected by and hosted on G2.com.

for the german Mark I miss a few important points such as a cash book, a DATIV export and the recording of new Stock should be done better Review collected by and hosted on G2.com.

The ROLLER Software solution meets a majority of our business requirements for managing bookings for people visiting the Australian Sports Museum and taking an MCG Tour. The integration with ROLLER Payments has also added additional benefit to our business, streamlining our ability to transact. Review collected by and hosted on G2.com.

ROLLER Platform's multi-tenancy application occasionally causes issues where functionality built for a particular customer doesn't always suit our needs. Review collected by and hosted on G2.com.

Using this system has increased our bookings due to its simplicity for the customer. Their customer service is also fantastic and super helpful Review collected by and hosted on G2.com.

To improve the smoothness of checking people in. Extra hardware is required. Ours hasn't arrived yet Review collected by and hosted on G2.com.

Software is extremely comprehensive in design and execution Review collected by and hosted on G2.com.

Takes a little while to learn and navigate Review collected by and hosted on G2.com.

I don't like anything about Roller. It's a poorly made app that is not user friendly and has the WORST customer service. I don't think anyone that rated this 5 stars has actually ever used the app. Review collected by and hosted on G2.com.

It is not user-friendly and makes things more difficult than it ever should be. Customer service is unresponsive on time-sensitive issues. If you ask them for help or for someone to go over how to use they app they want to charge $420 to 1600 to do it. I feel that they have made it difficult to use on purpose. Their documentation is all over the place, vague and does not address errors or how to fix them. Review collected by and hosted on G2.com.

Roller is a ticketing software that makes purchasing tickets easy and is constantly reorganizing their workflow to improve the experience for your customers. We have been users for 2+ years and seen the improvements and been part of beta programs in order to shape the roadmap. It's amazing when a company that you pay to work for you, works with you to offer the best possible product. Review collected by and hosted on G2.com.

With pushing the limits of continual updates, comes bugs and relearning the platform occasionally. Roller generally improves upon features and rolls out new features monthly which is far more often than other companies. Communication is good when updates are released but we have discovered bugs. There is also a learning curve and new training required each time there is a change made, even if the change is for the better. Doubled edged sword but I would rather have improvements than a stagnant platform. Review collected by and hosted on G2.com.

The major improvement for us is the ease of use of the system as well as how much more user friendly it is to manage multiple sites using the management end of the system. We have Found it is very easy to train staff on the system and also like that we can make nearly all changes required without any third party assistance. Review collected by and hosted on G2.com.

Sometimes the system can be slower to use than our previous system at some sites (but I believe for the most part this is due to the internet speed we have available at some sites. The system also at present does not have some functions yet to allow us to update multiple sites at the same time of offer a tiered multi site membership system etc that we require for our business. However a Roller is constantly improving the system, and we believe all of these mentioned points are in the roadmap moving forward. Overall however we find very few issues with the system, highly recommend. Review collected by and hosted on G2.com.

As a venue the best feature that we like is the ease of use and how quickly we are able to not only book in but also check in our customers. Everything is laid out in a clear, easy to read way. The support response time is also very impressive with the majority of issues resolved almost immediately. The system is also a lot more reliable than our previous one. Review collected by and hosted on G2.com.

The ability to have a simplified group party waiver would be a nice addition, as well as more customisable reporting features. We find that upcoming advertised features often take a lot longer to actually become available. Sometimes suffers a slight delay with reporting financial figures. On occasion proof or evidence of an error/ support ticket is required, i understand it is to help problem solve, but this isn't always practical and realistic to obtain. Review collected by and hosted on G2.com.