--- title: Rocket Matter Reviews meta\_title: 'Rocket Matter Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 173 reviews by the users' company size, role or industry to find out how Rocket Matter works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 173 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- ### Rocket Matter Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highly value the **billing ease** of Rocket Matter, appreciating its time-saving and user-friendly capabilities. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007727&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Rocket Matter, finding it intuitive and straightforward for daily operations. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007716&qs=pros-and-cons#reviews) Users value the **time-saving features** of Rocket Matter, streamlining billing and document management for enhanced efficiency. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007711&qs=pros-and-cons#reviews) Users value the **affordability** of Rocket Matter, enjoying its cost-effective features without compromising on quality or efficiency. [(2 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2031370&qs=pros-and-cons#reviews) Users praise the **intuitive billing features** of Rocket Matter, appreciating its flexibility and ease of use. [(2 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007710&qs=pros-and-cons#reviews) Users express concerns about the **functionality issues** and lackluster customer support of Rocket Matter. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007714&qs=pros-and-cons#reviews) Users note the **limited customization** of Rocket Matter, restricting its applicability to their specific industry needs. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007708&qs=pros-and-cons#reviews) Users find the **limited scope for use** of Rocket Matter restricts its effectiveness in their industry. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007709&qs=pros-and-cons#reviews) Users express dissatisfaction with **missing features** and find customer support lacking in robustness. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007702&qs=pros-and-cons#reviews) Users report **poor customer support** as a significant drawback, often leading to unresolved issues and frustrations. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007717&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Rocket Matter ##### 1. Billing Ease Users highly value the **billing ease** of Rocket Matter, appreciating its time-saving and user-friendly capabilities. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007727&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 2. Ease of Use Users appreciate the **ease of use** of Rocket Matter, finding it intuitive and straightforward for daily operations. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007716&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 3. Time Saving Users value the **time-saving features** of Rocket Matter, streamlining billing and document management for enhanced efficiency. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007711&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Positive Experience so far with Rocket Matter." What do you like about Rocket Matter? time tracking, billing, and client management all in one cloud-based package, I like it personally with the limited time I have used. ##### 4. Affordable Users value the **affordability** of Rocket Matter, enjoying its cost-effective features without compromising on quality or efficiency. [ See 2 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2031370&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 5. Billing Users praise the **intuitive billing features** of Rocket Matter, appreciating its flexibility and ease of use. [ See 2 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007710&qs=pros-and-cons#reviews) See Related User Reviews WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Positive Experience so far with Rocket Matter." What do you like about Rocket Matter? time tracking, billing, and client management all in one cloud-based package, I like it personally with the limited time I have used. ### 5 Cons or Disadvantages of Rocket Matter ##### 1. Functionality Issues Users express concerns about the **functionality issues** and lackluster customer support of Rocket Matter. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007714&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ##### 2. Limited Customization Users note the **limited customization** of Rocket Matter, restricting its applicability to their specific industry needs. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007708&qs=pros-and-cons#reviews) See Related User Reviews IA Itishree A. Mid-Market (51-1000 emp.) 4.5/5 "To better Productivity and faster growth" What do you dislike about Rocket Matter? Currently its new for our industry and has limited scope to use it. ##### 3. Limited Mobility Users find the **limited scope for use** of Rocket Matter restricts its effectiveness in their industry. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007709&qs=pros-and-cons#reviews) See Related User Reviews IA Itishree A. Mid-Market (51-1000 emp.) 4.5/5 "To better Productivity and faster growth" What do you dislike about Rocket Matter? Currently its new for our industry and has limited scope to use it. ##### 4. Missing Features Users express dissatisfaction with **missing features** and find customer support lacking in robustness. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007702&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ##### 5. Poor Customer Support Users report **poor customer support** as a significant drawback, often leading to unresolved issues and frustrations. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ## Top-Rated Alternatives [ ![Clio Manage](https://images.g2crowd.com/uploads/product/hd_favicon/2475803944d6946c3c68bd9a898e1d2e/clio-clio-manage.svg "Clio Manage") Clio Manage 4.6/5(997) ](https://www.g2.com/products/clio-clio-manage/reviews) [ ![8am MyCase](https://images.g2crowd.com/uploads/product/hd_favicon/ae9cc0d58547045ab48e01575a3b375a/8am-mycase.svg "8am MyCase") 8am MyCase 4.4/5(390) ](https://www.g2.com/products/8am-mycase/reviews) [ ![Smokeball](https://images.g2crowd.com/uploads/product/hd_favicon/f16947056a8460c9f3d536838472e2e1/smokeball.svg "Smokeball") Smokeball 4.7/5(385) ](https://www.g2.com/products/smokeball/reviews) [ View All Alternatives ](https://www.g2.com/products/rocket-matter/competitors/alternatives) ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 5/10/2022 "Great product, great customer service." 5/5 What do you like best about Rocket Matter? Rocket Matter's payment integrations have really helped me collect on bills in an efficient, reliable manner. It is so nice to be able to seamlessly go from time tracking to billing to collecting. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I did have an incident last fall where a large payment failed to clear for several days, which was very aggravating. However, RM's customer service worked with me for several days to make it right and I really appreciated it. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? I like all of the reports you can run through the software to analyze various aspect of your business. It's helped me take a different look at how we're doing and ways we can improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.") AB Adam B. Partner Small-Business (50 or fewer emp.) 5/10/2022 "Easy to use office administrative program" 4.5/5 What do you like best about Rocket Matter? Intuitive program to manage client files, information and billing. Easy to track case progress and deadlines Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? A few minor touches like a fly over the clients name to get their phone number without having to access their profile. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: Strongly consider this product for its ease of use Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Scheduling matters and deadlines is easy, time tracking is way up which makes us more profitable. Able to track productivity of attorneys Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Richard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard G.") RG Richard G. Attorney At Law Small-Business (50 or fewer emp.) 5/10/2022 "Top Notch Law Practice Software" 5/5 What do you like best about Rocket Matter? Excellent customer service, with immediate and helpful personnel available simply by calling Rocket Matter. Unlimited storage of files. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I have no dislikes, the software is very useful. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: Rocket Matter is solid legal software. The platform assists me in the daily management of practice. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? The software has helped me organize my law firm so that I can get information at my fingertips, whether on my cell or desktop easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/11/2022 "It is effective and reliable." 4.5/5 What do you like best about Rocket Matter? The ease of use. I like that it does not crash and that it stores a lot of information. I use the client costs and to do lists mostly. I have not worked with competitors. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? The fact that my peers use Filevine. When I co-counsel it is more difficult to coordinate. I don't know the fix for this. I guess maybe integration or the ability to accept docusign? Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? To do lists and client costs. I've realized efficiency benefits which of course makes me more productive. I find it allows me to pick up on cases I haven't worked on in a while, which helps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Betty S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Betty S.") BS Betty S. Office Manager Small-Business (50 or fewer emp.) 8/4/2022 "Great experience with good customer service." 5/5 What do you like best about Rocket Matter? Very organized software. Good customer service. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? That you cannot list the county that the case is in. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Keeping all records accurate and organized. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6940796/official_response/edit) We're thrilled to hear that you had a great experience with our customer service! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lina A.") LA Lina A. Legal Assistant Small-Business (50 or fewer emp.) 5/10/2022 "Easy to use" 4/5 What do you like best about Rocket Matter? There are tutorials and classes I can view to learn new things. The calendar is easy to use. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I wish I could customize the information that gets pulled on reports. Like pulling different phone numbers or addresses with contacts in delinquent reports. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Having a message area for each file helps everyone keep track of where a file is or who is working on it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vincent G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent G.") VG Vincent G. Lawyer Small-Business (50 or fewer emp.) 5/10/2022 "Excellent product for small practice time and billing" 4.5/5 What do you like best about Rocket Matter? Rocket Matter offers a comprehensive time and billing solution for small to medium-sized law firms. They offer a document merge feature and integrations with third-party products we already used for seamless practice management. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? There are no features of the service that we dislike. We have had an excellent customer service experience since deploying Rocket Matter in late 2012. Customer support has always promtply answered any questions. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? We currently use Rocket Matter for time tracking, billing, and document merge. We have realized significant time savings in time billing and document merge. The third-party integrations have also resulted in significant time savings. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 5/17/2022 "Great web-based program" 4/5 What do you like best about Rocket Matter? User-friendly, largely customizable, organized, and easy to integrate with all platforms. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Issues with saving revisions to a calendar item. Does not organize customizable matter fields appropriately. Tasks are not assignable to multiple persons. Lack of options for reports that would greatly help productivity, and lack of ability to search for past calendar items efficiently. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Creating templates is easy and helps me be more efficient and creates uniformity in our firm's work product. I use this feature the most and have it fully customized to input important case data into a variety of legal pleadings. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6624759/official_response/edit) Thank you for your feedback! We're glad to hear that you find Rocket Matter user-friendly and largely customizable. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RW RIch W. Attorney Small-Business (50 or fewer emp.) 8/4/2022 "Excellent product in every respect. Has made me far more efficient." 5/5 What do you like best about Rocket Matter? Ease of use and accessibility of information. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Do not fully understand all the applications yet. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Billing Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6940726/official_response/edit) We're thrilled to hear that Rocket Matter has made you more efficient! If you have any questions about specific applications, our support team is here to help you understand and make the most of our features. 2/4/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KB Krisanne B. Director of Operations Small-Business (50 or fewer emp.) 5/10/2022 "Reasonably Priced Case Management Software" 3.5/5 What do you like best about Rocket Matter? The ability to assign tasks to other team members as well as utilize case templates is helpful. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Billing is just a hot mess express, and it's very difficult to get answers to your questions. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Calendaring was a challenge until we figured out how to sync with email. The greatest benefit is the ability to invoice clients at will. Review collected by and hosted on G2.com. 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