--- title: Rocket Matter Reviews meta\_title: 'Rocket Matter Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 173 reviews by the users' company size, role or industry to find out how Rocket Matter works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 173 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- ### Rocket Matter Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highly value the **billing ease** of Rocket Matter, appreciating its time-saving and user-friendly capabilities. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007727&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Rocket Matter, finding it intuitive and straightforward for daily operations. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007716&qs=pros-and-cons#reviews) Users value the **time-saving features** of Rocket Matter, streamlining billing and document management for enhanced efficiency. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007711&qs=pros-and-cons#reviews) Users value the **affordability** of Rocket Matter, enjoying its cost-effective features without compromising on quality or efficiency. [(2 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2031370&qs=pros-and-cons#reviews) Users praise the **intuitive billing features** of Rocket Matter, appreciating its flexibility and ease of use. [(2 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007710&qs=pros-and-cons#reviews) Users express concerns about the **functionality issues** and lackluster customer support of Rocket Matter. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007714&qs=pros-and-cons#reviews) Users note the **limited customization** of Rocket Matter, restricting its applicability to their specific industry needs. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007708&qs=pros-and-cons#reviews) Users find the **limited scope for use** of Rocket Matter restricts its effectiveness in their industry. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007709&qs=pros-and-cons#reviews) Users express dissatisfaction with **missing features** and find customer support lacking in robustness. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007702&qs=pros-and-cons#reviews) Users report **poor customer support** as a significant drawback, often leading to unresolved issues and frustrations. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007717&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Rocket Matter ##### 1. Billing Ease Users highly value the **billing ease** of Rocket Matter, appreciating its time-saving and user-friendly capabilities. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007727&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 2. Ease of Use Users appreciate the **ease of use** of Rocket Matter, finding it intuitive and straightforward for daily operations. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007716&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 3. Time Saving Users value the **time-saving features** of Rocket Matter, streamlining billing and document management for enhanced efficiency. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007711&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Positive Experience so far with Rocket Matter." What do you like about Rocket Matter? time tracking, billing, and client management all in one cloud-based package, I like it personally with the limited time I have used. ##### 4. Affordable Users value the **affordability** of Rocket Matter, enjoying its cost-effective features without compromising on quality or efficiency. [ See 2 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2031370&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 5. Billing Users praise the **intuitive billing features** of Rocket Matter, appreciating its flexibility and ease of use. [ See 2 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007710&qs=pros-and-cons#reviews) See Related User Reviews WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Positive Experience so far with Rocket Matter." What do you like about Rocket Matter? time tracking, billing, and client management all in one cloud-based package, I like it personally with the limited time I have used. ### 5 Cons or Disadvantages of Rocket Matter ##### 1. Functionality Issues Users express concerns about the **functionality issues** and lackluster customer support of Rocket Matter. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007714&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ##### 2. Limited Customization Users note the **limited customization** of Rocket Matter, restricting its applicability to their specific industry needs. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007708&qs=pros-and-cons#reviews) See Related User Reviews IA Itishree A. Mid-Market (51-1000 emp.) 4.5/5 "To better Productivity and faster growth" What do you dislike about Rocket Matter? Currently its new for our industry and has limited scope to use it. ##### 3. Limited Mobility Users find the **limited scope for use** of Rocket Matter restricts its effectiveness in their industry. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007709&qs=pros-and-cons#reviews) See Related User Reviews IA Itishree A. Mid-Market (51-1000 emp.) 4.5/5 "To better Productivity and faster growth" What do you dislike about Rocket Matter? Currently its new for our industry and has limited scope to use it. ##### 4. Missing Features Users express dissatisfaction with **missing features** and find customer support lacking in robustness. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007702&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ##### 5. Poor Customer Support Users report **poor customer support** as a significant drawback, often leading to unresolved issues and frustrations. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ## Top-Rated Alternatives [ ![Clio Manage](https://images.g2crowd.com/uploads/product/hd_favicon/2475803944d6946c3c68bd9a898e1d2e/clio-clio-manage.svg "Clio Manage") Clio Manage 4.6/5(997) ](https://www.g2.com/products/clio-clio-manage/reviews) [ ![8am MyCase](https://images.g2crowd.com/uploads/product/hd_favicon/ae9cc0d58547045ab48e01575a3b375a/8am-mycase.svg "8am MyCase") 8am MyCase 4.4/5(390) ](https://www.g2.com/products/8am-mycase/reviews) [ ![Smokeball](https://images.g2crowd.com/uploads/product/hd_favicon/f16947056a8460c9f3d536838472e2e1/smokeball.svg "Smokeball") Smokeball 4.7/5(385) ](https://www.g2.com/products/smokeball/reviews) [ View All Alternatives ](https://www.g2.com/products/rocket-matter/competitors/alternatives) SM sybil m. attorney Small-Business (50 or fewer emp.) 8/9/2022 "User friendly and efficient billing for lawyers" 4.5/5 What do you like best about Rocket Matter? easy system to learn and enter time for clients and billing purposes Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I wish there was a way to duplicate time entries for multiple similar clients. The contact and matter designations seem strange. "Client" would make more sense. Would be nice to be able to set a custom rate every time I open a new contact. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Facilitating the attorneys entering their own time and cutting down on the expense of secretarial costs. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6962035/official_response/edit) We're glad to hear that you find Rocket Matter easy to learn and efficient for billing purposes! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 5/17/2022 "Works great for our firm!" 5/5 What do you like best about Rocket Matter? Rocket Matter is a good solution for our firm as it provides not only the minimum needed in practice management software but many additional tools to help our firm be efficient. Customer service is absolutely amazing! We are a fully paperless firm and Rocket Matter is one of the key pieces that allow that to be in place. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? The only downside we have experienced relates to any cloud-based software - sometimes the response times are slower than desired. This is sometimes due to our internet connection and other times due to the servers on the Rocket Matter side. But overall it is perfectly acceptable. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: We explored multiple practice management solutions when we decided to go paperless in our firm. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? We are a paperless firm and utilize almost all of the tools Rocket Matter has to offer that allow us to work efficiently from merging documents to billing. As we always say, paper comes in, paper goes out, but it doesn't live within the firm. When the pandemic hit, we were easily able to go completely remote with very little impact and Rocket Matter was key to that process. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6623894/official_response/edit) We are thrilled to hear that Rocket Matter has been a valuable asset to your firm and has helped you to become more efficient. Our team is dedicated to providing exceptional customer service, and we are delighted that you have had a positive experience with us. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JL Janeita L. Owner Small-Business (50 or fewer emp.) 8/9/2022 "Excellent Customer Support" 5/5 What do you like best about Rocket Matter? RocketMatter has an excellent customer support team. I have been able to get quick, helpful assistance on many occasions, usually within a few minutes of submitting a request. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Sometimes they have system maintenance that interferes with business hours, and occasionally it takes time to get a response to an inquiry. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Case management is made easier with RocketMatter. Billing and reminders and calendar are all located in the same place. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6960771/official_response/edit) We're thrilled to hear that you've had a positive experience with our customer support team! We strive to provide quick and helpful assistance to all our users. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/11/2022 "Good overall tool, needs refinement." 3/5 What do you like best about Rocket Matter? I have been using Rocket Matter for a few years and found it to be useful when tracking billing hours, invoicing and handling high-level financial performance in my small practice. It is useful to be able to easily bill my time and send invoice to clients. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? The system still requires a lot of manual processes. No integration with Quickbooks for Mac. Billing means making invoices, manually downloading, and then emailing them individually. Payments happen entirely offline due to limited integration and the high cost of payment processing through Lawpay. Too much for small/solo practitioners to cover. There is still limited communications available through the platform so the document portal has not been super useful and generally, my customer service requests weren't handled great. Overall it is relatively low cost but I will not be sticking around as a customer due to the number of ongoing issues. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Invoicing and time tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/10/2022 "Easy to use" 5/5 What do you like best about Rocket Matter? The software is easy to use and the support staff is super friendly and helpful. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? My biggest problem with RocketMatter is that you have to create a new Trust account for each Matter. The software does a default trust account attached to the person's name instead of the matter title. It gets really confusing when you have multiple matters for one contact and multiple people creating the matters and not remembering to create a new trust account each time. Since the Trust is connected to the person it also gets complicated when the Client passes and an Heir continues on with the matter. Once you change the Client's name then the Trust that was with it comes off the matter as well. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: Don't be afraid to reach out to support for anything. They are wonderful. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Rocket Matter is really helping with keeping track of time. The timers help keep track of the length of each phone call as well as the amount of time it takes to type documents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JJ Jennifer J. Director of Operations Small-Business (50 or fewer emp.) 8/4/2022 "Adequate" 2.5/5 What do you like best about Rocket Matter? The customer/technical support team is very responsive and great to work with. I especially appreciate Griffin Yager. He is knowledgeable and always follows-up! Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Updates to the functionality without prior notice, or training. There have been a lot of glitches after the most recent update, which needed to be escalated to the Engineering department to resolve. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? The robust reporting provides a comprehensive understanding of productivity and revenue. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6940836/official_response/edit) We're thrilled to hear that you find our customer/technical support team responsive and great to work with, especially Griffin Yager. We appreciate your feedback. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TM Tyler M. Attorney Small-Business (50 or fewer emp.) 5/12/2022 "Clean and simple user interface. Great tools to help track and manage clients and time." 3.5/5 What do you like best about Rocket Matter? Very clean and simple user interface. Rocket Matter has great tools to help track and manage clients and time. Rocket Matter makes keeping and tracking time simple and easy. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? At times Rocket Matter can be difficult to search for and find specific clients outside of the actual time entry tools. The case management and task management tools are difficult to implement and use efficiently. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: Give it a try. Rocket Matter has increased our firm's efficiency and has made tracking time easier. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Rocket Matter makes tracking and recording time simple. Rocket Matter makes it allows our organization to keep client contact information easily accessible to all users. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6604266/official_response/edit) We're glad to hear that you find our user interface clean and simple, and that our tools are helping you track and manage clients and time effectively. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GH Gregory H. partner Mid-Market (51-1000 emp.) 5/10/2022 "Not robust enough for larger firms. Too many shortcomings and missing features" 2.5/5 What do you like best about Rocket Matter? Web access Word plug-in review tags ability to asign tags NOTES feature (but cant make tehm stay on top of docuents Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Lack of ability to maintain order of documents (e.g., assign a date to a document to keep in chrono order Poor Tasks setup (should be able to make 1 task, with multiple reminders before due and mark "follow" SO IT KEEPS SHOWING UP UNTIL DONE Can't assign multiple people to a matter (e.g., partner., associate and paralegal -no spell check or "quick pics" for common entries (e.g., billing Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: See comments above Not good for large firms not good for document-intensive practices not good is you need to keep things in chronological order not good if you want a local copy of your documents Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? See above, plus it crashes/locks up too often Slow cant do multiple searches at same time because of AWS limitations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon T.") BT Brandon T. Lawyer Small-Business (50 or fewer emp.) 5/10/2022 "Software works well, but some things still missing." 3.5/5 What do you like best about Rocket Matter? That it is cloud based and you can access wherever you have an internet connection. I use the case management software, and use it for my billing. I haven't used any competitors. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I wish the app worked on my cell phone. I spend time away from the internet for my work, so I wish I could use it without the internet. I also wish the billing was more straightforward. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: No Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? I don't have a lot of problems with the software. Sometimes I wish there were more reports that could be used in the billing. The software does work well for my staff who is remote. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 5/11/2022 "RocketMatter" 4/5 What do you like best about Rocket Matter? Managing client files with Rocket Matter is excellent. The ability to assign tasks and create merged documents are time savers. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I would like to see individual calenders per matter / user with the choice to share certain calendared items with other individuals or all. The calender tends to get overwhelming when everything appears at once. It has the ability to only see one or other users however, doesn’t allow for individual enteries to be shared with all or none. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? The benefits of using Rocker Matter to maintain our client database and office calendar saves time allowing more time to serve our clients. Having an ongoing contact list is a great way to share multiple contacts within the office with just a touch of button. Maintaining copies of all our documents in one place that is easy and accessible is a gem. Review collected by and hosted on G2.com. 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