--- title: Rocket Matter Reviews meta\_title: 'Rocket Matter Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 173 reviews by the users' company size, role or industry to find out how Rocket Matter works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 173 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- ### Rocket Matter Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highly value the **billing ease** of Rocket Matter, appreciating its time-saving and user-friendly capabilities. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007727&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Rocket Matter, finding it intuitive and straightforward for daily operations. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007716&qs=pros-and-cons#reviews) Users value the **time-saving features** of Rocket Matter, streamlining billing and document management for enhanced efficiency. [(3 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007711&qs=pros-and-cons#reviews) Users value the **affordability** of Rocket Matter, enjoying its cost-effective features without compromising on quality or efficiency. [(2 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2031370&qs=pros-and-cons#reviews) Users praise the **intuitive billing features** of Rocket Matter, appreciating its flexibility and ease of use. [(2 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007710&qs=pros-and-cons#reviews) Users express concerns about the **functionality issues** and lackluster customer support of Rocket Matter. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007714&qs=pros-and-cons#reviews) Users note the **limited customization** of Rocket Matter, restricting its applicability to their specific industry needs. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007708&qs=pros-and-cons#reviews) Users find the **limited scope for use** of Rocket Matter restricts its effectiveness in their industry. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007709&qs=pros-and-cons#reviews) Users express dissatisfaction with **missing features** and find customer support lacking in robustness. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007702&qs=pros-and-cons#reviews) Users report **poor customer support** as a significant drawback, often leading to unresolved issues and frustrations. [(1 mentions)](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007717&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Rocket Matter ##### 1. Billing Ease Users highly value the **billing ease** of Rocket Matter, appreciating its time-saving and user-friendly capabilities. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007727&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 2. Ease of Use Users appreciate the **ease of use** of Rocket Matter, finding it intuitive and straightforward for daily operations. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007716&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 3. Time Saving Users value the **time-saving features** of Rocket Matter, streamlining billing and document management for enhanced efficiency. [ See 3 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007711&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Positive Experience so far with Rocket Matter." What do you like about Rocket Matter? time tracking, billing, and client management all in one cloud-based package, I like it personally with the limited time I have used. ##### 4. Affordable Users value the **affordability** of Rocket Matter, enjoying its cost-effective features without compromising on quality or efficiency. [ See 2 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2031370&qs=pros-and-cons#reviews) See Related User Reviews ![Dara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara C.") DC Dara C. 5.0/5 "Streamlined Billing and Document Management Powerhouse" What do you like about Rocket Matter? I love using Rocket Matter for its ease of setup; it makes the process smooth and straightforward without any issues. The user-friendly interface, whe WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ##### 5. Billing Users praise the **intuitive billing features** of Rocket Matter, appreciating its flexibility and ease of use. [ See 2 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007710&qs=pros-and-cons#reviews) See Related User Reviews WW William W. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Program" What do you like about Rocket Matter? This is a terrific time and billing program. (I have to assume the practice management aspects of it are equally good.) I'm a solo practitioner and th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Positive Experience so far with Rocket Matter." What do you like about Rocket Matter? time tracking, billing, and client management all in one cloud-based package, I like it personally with the limited time I have used. ### 5 Cons or Disadvantages of Rocket Matter ##### 1. Functionality Issues Users express concerns about the **functionality issues** and lackluster customer support of Rocket Matter. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007714&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ##### 2. Limited Customization Users note the **limited customization** of Rocket Matter, restricting its applicability to their specific industry needs. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007708&qs=pros-and-cons#reviews) See Related User Reviews IA Itishree A. Mid-Market (51-1000 emp.) 4.5/5 "To better Productivity and faster growth" What do you dislike about Rocket Matter? Currently its new for our industry and has limited scope to use it. ##### 3. Limited Mobility Users find the **limited scope for use** of Rocket Matter restricts its effectiveness in their industry. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007709&qs=pros-and-cons#reviews) See Related User Reviews IA Itishree A. Mid-Market (51-1000 emp.) 4.5/5 "To better Productivity and faster growth" What do you dislike about Rocket Matter? Currently its new for our industry and has limited scope to use it. ##### 4. Missing Features Users express dissatisfaction with **missing features** and find customer support lacking in robustness. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007702&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ##### 5. Poor Customer Support Users report **poor customer support** as a significant drawback, often leading to unresolved issues and frustrations. [ See 1 mentions ](https://www.g2.com/products/rocket-matter/reviews?filters%5Bsentiment_snippet%5D=2007717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Nice but it needs to work on their UI" What do you dislike about Rocket Matter? Didn't like some of its features and a not so robust customer support ## Top-Rated Alternatives [ ![Clio Manage](https://images.g2crowd.com/uploads/product/hd_favicon/2475803944d6946c3c68bd9a898e1d2e/clio-clio-manage.svg "Clio Manage") Clio Manage 4.6/5(997) ](https://www.g2.com/products/clio-clio-manage/reviews) [ ![8am MyCase](https://images.g2crowd.com/uploads/product/hd_favicon/ae9cc0d58547045ab48e01575a3b375a/8am-mycase.svg "8am MyCase") 8am MyCase 4.4/5(390) ](https://www.g2.com/products/8am-mycase/reviews) [ ![Smokeball](https://images.g2crowd.com/uploads/product/hd_favicon/f16947056a8460c9f3d536838472e2e1/smokeball.svg "Smokeball") Smokeball 4.7/5(385) ](https://www.g2.com/products/smokeball/reviews) [ View All Alternatives ](https://www.g2.com/products/rocket-matter/competitors/alternatives) ![Misty Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Misty Z.") MZ Misty Z. Legal Assistant Small-Business (50 or fewer emp.) 5/10/2022 "Straight forward software" 5/5 What do you like best about Rocket Matter? The billing features are easy to use. Everything I need is very accessible. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I don't have complaints, everything i need is easy to find and availible. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? It keeps our clients cases very organized, and makes billing simple. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jacob H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob H.") JH Jacob H. Associate Attorney Small-Business (50 or fewer emp.) 5/12/2022 "Review of Rocket Matter" 5/5 What do you like best about Rocket Matter? The timer function. Both I and my clients love seeing precise times. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? It's hard to learn the conflict check systems. Such as they are. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Rocket Matter handles all our billing. Easy pre-bills are a major plus! Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6604372/official_response/edit) We're glad to hear that you and your clients are finding the timer function useful! It's great to have precise time tracking for billing purposes. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 5/18/2022 "I love rocket matter! It is easy to use and keeps our firm organized" 5/5 What do you like best about Rocket Matter? I love the billable time function as it easily allows for our firm to keep track of billable hours. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? I wish that Rocket Matter had an app that would allow us to both keep track of billables as well as any other updates on the fly. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Rocket Matter allowed us to solve this issue of communicating billable hours within the office, and it allows us to keep cases organized. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6629529/official_response/edit) We're thrilled to hear that you love using Rocket Matter and that it's helping to keep your firm organized! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 8/10/2022 "Excellent customer service" 5/5 What do you like best about Rocket Matter? Any time I have an issue I am able to easily and quickly resolve it through customer service. I love that I can easily connect with an actual competent human being without having to wind my way through an automated phone system. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? There really are no downsides that I've encountered. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Rocket Matter makes it easy to manage my time and billing. Review collected by and hosted on G2.com. Show More Response from Maleeha Ahmad of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6966711/official_response/edit) We're thrilled to hear that you've had a positive experience with our customer service team! We strive to provide efficient and effective support to all of our users. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tracie p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tracie p.") TP Tracie p. Paralegal/Office Manger Small-Business (50 or fewer emp.) 5/12/2022 "Billing made easier" 5/5 What do you like best about Rocket Matter? The batch billing and payment features are a time saver for me Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Needs fillable client intake forms for gathering data Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Getting billing out on time and making client payments easier Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HM Helena M. Assistant to the Operations Manager Small-Business (50 or fewer emp.) 5/12/2022 "Rocket Matter Admin user" 4/5 What do you like best about Rocket Matter? Creating reports and downloading all attorney bills is very convenient. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? The Rocket matter processing system keeps giving us errors. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: Better Rocket Matter processing system. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Downloading reports makes my job easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jeremy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy H.") JH Jeremy H. Owner Small-Business (50 or fewer emp.) 5/10/2022 "Amazing product!" 5/5 What do you like best about Rocket Matter? Rocket Matter keeps me on task, organized, and makes work-flow extremely integrated. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? So far, I have not experienced any aspect of Rocket Matter that I particularly dislike. I have had some features that I did not use until I took it upon myself to learn their funtionality. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: Definitely worth the money! Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Rocket Matter keeps my office extremely up-to-date on billing and other administrative tasks that were being overlooked. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![David F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David F.") DF David F. Attorney at Law Small-Business (50 or fewer emp.) 5/10/2022 "Easy to use - Even easier to get paid!" 5/5 What do you like best about Rocket Matter? Very easy format to keep track of time and to send invoices Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? Wish you could bill multiple matters at the same time Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Time keeping is so much easier and clean Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/10/2022 "Good service for small insurance defense firm" 4/5 What do you like best about Rocket Matter? Familiarity with the system. Customer service is excellent and most features are intuitive. Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? The price could be better. The LEDES billing function took a little bit of playing with. Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: It has served me well. Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? LEDES billing needs, trust accounting and invoicing. It took some playing with, but the LEDES function has been a great time saver. The in line bill auditing/editing has also been a time saver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/10/2022 "This is the perfect program for our law office" 5/5 What do you like best about Rocket Matter? The response time of the RocketMatter team Review collected by and hosted on G2.com. What do you dislike about Rocket Matter? The inability to change certain roles etc Review collected by and hosted on G2.com. Recommendations to others considering Rocket Matter: Ease of use Review collected by and hosted on G2.com. What problems is Rocket Matter solving and how is that benefiting you? Easy program for staff Review collected by and hosted on G2.com. Show More Response from Daisy Pantoja of Rocket Matter [Editedit](https://www.g2.com/survey_responses/rocket-matter-review-6593941/official_response/edit) Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. 8/11/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Legal Case Management](https://www.g2.com/categories/legal-case-management)[Legal Practice Management](https://www.g2.com/categories/legal-practice-management)[Legal Billing](https://www.g2.com/categories/legal-billing-software) [Legal Case Management](https://www.g2.com/categories/legal-case-management)[Legal Practice Management](https://www.g2.com/categories/legal-practice-management)[Legal Billing](https://www.g2.com/categories/legal-billing-software)[Legal CRM](https://www.g2.com/categories/legal-crm) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the top demo automation app for tech startups](https://www.g2.com/discussions/what-s-the-top-demo-automation-app-for-tech-startups)[Best-rated live chat tool for startup companies](https://www.g2.com/discussions/best-rated-live-chat-tool-for-startup-companies-what-s-working-in-2025)[Which cloud kitchen management tools enable real-time order queue visibility and preparation time estimates across ghost kitchens?](https://www.g2.com/discussions/which-cloud-kitchen-management-tools-enable-real-time-order-queue-visibility-and-preparation-time-estimates-across-ghost-kitchens) [Which file reader software has the strongest security compliance and data protection features without disrupting existing workflows?](https://www.g2.com/discussions/which-file-reader-software-has-the-strongest-security-compliance-and-data-protection-features-without-disrupting-existing-workflows)[Which earned wage access platform has the most flexible integration options for a company with an existing HR and payroll stack it cannot easily replace?](https://www.g2.com/discussions/which-earned-wage-access-platform-has-the-most-flexible-integration-options-for-a-company-with-an-existing-hr-and-payroll-stack-it-cannot-easily-replace)[Pros and Cons Details](https://www.g2.com/products/rocket-matter/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)