Riskonnect Insurable Risk Reviews & Product Details

I love using the Reporter and Scheduler tools. They are very user-friendly and very helpful in doing my monthly reporting. Review collected by and hosted on G2.com.

We have not upgraded to the most current product, and therefore, we have trouble with using our Notepad and using our pointer. We have extra lines using Notepad. Review collected by and hosted on G2.com.

The ease of access to our claim data has allowed us to make internal improvements in handling our claims. We are able to easily identify trends and make necessary recommendations to our members based on the data. Review collected by and hosted on G2.com.

The ticket site can be frustrating. Sometimes it feels like the staff is unfamiliar with the products and insurance industry. Responsiveness and communication are lacking. Review collected by and hosted on G2.com.

The core Claims Enterprise product is stable, performant and scales well. The product provides good tools for customizing the application and implementing custom business rules, workflows, and granular role-based access controls. The new reporting and dashboarding functions are vastly improved over the previous versions. Front-end support (trainers, business analysts, product managers, etc.) is knowledgeable and easy to work with. Review collected by and hosted on G2.com.

System documentation is often of poor quality or out of date. The product is often slow to adopt support for modern platforms and technical standards. Support for custom development is awful; we have several client-specific developments and constantly have to reject new releases due to obvious show-stopping defects. "Fixes" often don't work or break something else. In general, it feels like a lower "standard of care" is applied to client-specific development. Review collected by and hosted on G2.com.

Our adjusters are happy with it, it seems to be a good solution for claims handling from an end user perspective. Review collected by and hosted on G2.com.

It seems like there are frequent bugs, issues, and other roadblocks that make administering the system a challenge. Reporting and business rules do not always function as expected. Review collected by and hosted on G2.com.

It is configurable for a lot of things so we can get solutions out to our claims team. It is also massive, lots of options. Review collected by and hosted on G2.com.

Anything that requires code to fix seems to take a long time to get applied to our production environment. Review collected by and hosted on G2.com.

How well they know their product and always have or find the answer Review collected by and hosted on G2.com.

Can be expensive and seems like you have to pay for any changes Review collected by and hosted on G2.com.

I appreciate that the system allows me to upload and secure data quickly and easily. Review collected by and hosted on G2.com.

When there is a hiccup, it takes a long time to correct. Review collected by and hosted on G2.com.

The speed of the product is good and allows our team to be more efficient than our previous product. Review collected by and hosted on G2.com.

The development lifecycle is a major issue that we have discussed with Ventiv. We also have troubles with the service from the support team. Review collected by and hosted on G2.com.

CE is efficient and allows our adjusters to work efficiently. Our CSM is very helpful in providing solutions and being innovative to resolve issues. Review collected by and hosted on G2.com.

Adding modules and functionality can be expensive. Review collected by and hosted on G2.com.

new version running smoothly, no more browser depended Review collected by and hosted on G2.com.

we are at version of 5.4, we still encounter some small issues, like pointer issue, note pad has line return, I hope we will get rid of this when we upgrade Review collected by and hosted on G2.com.