Riskonnect Insurable Risk Reviews & Product Details

The software is generally user friendly and easy to navigate Review collected by and hosted on G2.com.

Customer service is not always the best our latest upgrade has been a struggle getting the right support seems to take a long time Review collected by and hosted on G2.com.

Upsides are that you can easlier search and find claims using different methods Review collected by and hosted on G2.com.

Claims sometimes duplicate

Data is hard to change, can't do in digital Review collected by and hosted on G2.com.

Fairly intuitive to manage and easy to customize interface Review collected by and hosted on G2.com.

Windows block other windows until closed Review collected by and hosted on G2.com.

The upsides of using Ventiv Claims are that the system is modified for our use and that we have been able to integrate third party system use into CE. Review collected by and hosted on G2.com.

Personally, I have had to learn about all the system features on my own or through word of mouth. Review collected by and hosted on G2.com.

Ease of use, I like several of the features such as the Claim Mail, Content management tab, etc. Review collected by and hosted on G2.com.

Redundancies between screens and lack of automation Review collected by and hosted on G2.com.

Customer Service Manager is helpful and assist as much when needed. Review collected by and hosted on G2.com.

Helpdesk ticket turnaround time. Sometimes take a long time for assistance for resolution. Review collected by and hosted on G2.com.

All the information you need in one place Review collected by and hosted on G2.com.

Navigation can be tricky as there are any number of tabs and screens Review collected by and hosted on G2.com.

Highly customizable and can deal with our complex needs Review collected by and hosted on G2.com.

There are some areas for improvement such as better searching, layout and user interface Review collected by and hosted on G2.com.

I like the flexibility of the user interface, the power of business rules and the functionality of ad hoc reporting. I also really like the people we work with -- they put in effort to help us move forward. Review collected by and hosted on G2.com.

We struggle with business rules working at the claim vs claimant level. The terms are used interchangeably in the product documentation but the reality is most rules work at the claimant level and not the claim level. When you have claims with multiple claimants, this is a problem. We've also found the product documentation on business rules to not always clearly describe how the rule works and how the conditions are applied to the rule. It would be great if that could be more detailed. We would really like to be able to validate/interact with fields on different screens than the screen you are saving from. Hopefully, the UI redesign gets us closer to that. Review collected by and hosted on G2.com.

It's easy to do many things that would take a long time to do manually. I also like the task scheduler and the ability to schedule complex custom tasks as needed. Review collected by and hosted on G2.com.

Difficulty in updating and doing custom configurations. There are times when things seem to stop working without any changes being made, and solutions are difficult to come by. A lot of processes also seem to be manual, and it would be nice to have them be able to be done automatically, such as the sending and ingesting of data to third parties. Review collected by and hosted on G2.com.