Generated from real user reviews
See Related User Reviews
Nicole N.
Small-Business (50 or fewer emp.)
0.0/5
"Avoid, not a good pos for a growing business"
What do you dislike about Revel Systems?
We are a small pizzeria, Pizza By The Harbour and have had several issues...No access to data via API unless you pay an added fee - in our case it wou
JDMC M.
Small-Business (50 or fewer emp.)
0.0/5
"inflexible reporting, and antiquated system"
What do you dislike about Revel Systems?
Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo
See Related User Reviews
Nicole N.
Small-Business (50 or fewer emp.)
0.0/5
"Avoid, not a good pos for a growing business"
What do you dislike about Revel Systems?
We are a small pizzeria, Pizza By The Harbour and have had several issues...No access to data via API unless you pay an added fee - in our case it wou
JDMC M.
Small-Business (50 or fewer emp.)
0.0/5
"inflexible reporting, and antiquated system"
What do you dislike about Revel Systems?
Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo
See Related User Reviews
JDMC M.
Small-Business (50 or fewer emp.)
0.0/5
"inflexible reporting, and antiquated system"
What do you dislike about Revel Systems?
Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo
The ease of use and simplicity of the system is great for our Small Liquor store. The Customer Service is also top notch. Review collected by and hosted on G2.com.
You can not fully delete an item once created. You can only make it no active. Review collected by and hosted on G2.com.
The tech support is great. Always work to solve an issue. Review collected by and hosted on G2.com.
The revolving door for account reps can be frustrating. Review collected by and hosted on G2.com.
Hello,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us, and we agree, our support team is like no other. We count ourselves lucky for customers like you!
Revel is very intuitive to use for our team. The time to learn the system is minimal. Review collected by and hosted on G2.com.
There are some features I wish they would add, especially for a more seamless online ordering experience. Review collected by and hosted on G2.com.
Customer services always help out any issue, and easy to reach. Review collected by and hosted on G2.com.
Monthly bill is expensive with only one station Review collected by and hosted on G2.com.
Hi Woraphong,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us, and we agree, our customer service team works very hard to be there at all times for our customers. We count ourselves lucky for customers like you!
The FOH system is intuitive and easy to use. Staff quickly become very good and fast Review collected by and hosted on G2.com.
There can be too many settings, sometimes causing confusion Review collected by and hosted on G2.com.
Quick efficient customer service and ease of use Review collected by and hosted on G2.com.
Nothing, it's an amazing system to work with. Review collected by and hosted on G2.com.
The reporting capabilities available for products! Review collected by and hosted on G2.com.
That I don’t have more registers in my store Review collected by and hosted on G2.com.
Ease of finding reports and keep track of key transactions Review collected by and hosted on G2.com.
Cost per month is too high. I am a franchisee of other national fast food brands. They charged are much less for software and support. Review collected by and hosted on G2.com.
That they are always improving the system to better support their clients. They listen to the feedback of clients and make changes immediately. There is always support available when you need assistance. Review collected by and hosted on G2.com.
We are international business so I wish there were more user friendly features for selective countries like Mexico. I also wish that for the retail side you could list 2 prices on the system front end and when it prints tags to show original price and sale price OR to give you the option to show different prices like currency prices in USD or MXN. Review collected by and hosted on G2.com.
Very easy for new employees to get up to speed. Very easy to make changes to the menu. And, of course, historical data never goes away. Review collected by and hosted on G2.com.
Reporting functionality is terrible. I am not able to install updates to the Revel software or the IOS because the system just would not operate properly and tech support was not able to resolve the issue. Review collected by and hosted on G2.com.
Thanks so much for your feedback, Don. We're really troubled by the difficulty you've had with your Revel POS, and want to help make sure you're getting the most out of it. The types of reporting we have available can be found here: https://support.revelsystems.com/hc/en-us/articles/203252559-What-kind-of-reporting-is-available- . If there are any reports you'd like to hear more about, or if there are functionalities missing that you'd like to see, we'd love to chat with you about your experience and see how we can help.
Additionally, keeping your software up to date is extremely important, and having the system operating properly is even more so. We've taken the liberty of opening a ticket on your behalf to revisit the issue. An agent will reach out soon. Thanks!
