REVE Chat Reviews & Product Details

There are things I like about REVE Chat. The concept is good, and when the platform works, live chat and co-browsing can be very useful for supporting customers in real time. Unfortunately, reliability and the level of support we have received when something goes wrong completely overshadow those positives. Review collected by and hosted on G2.com.

We have experienced numerous issues with the platform, including unreliable notifications, cobrowsing problems, and other functionality that has directly affected our ability to support our own customers. When we reach out for help, the response is almost always some version of “our engineers are looking into it,” followed by little to no meaningful follow-up. Review collected by and hosted on G2.com.

What I like best about REVE Chat is its user-friendly interface and robust features. The platform is incredibly intuitive, making it easy for both our team and our customers to navigate. The real-time chat functionality is seamless and reliable, ensuring we can provide immediate support to our users. Additionally, the customization options allow us to tailor the chat experience to match our brand's identity perfectly. The analytics and reporting tools are also top-notch, providing valuable insights into customer interactions and helping us improve our service continuously. Overall, REVE Chat has significantly enhanced our customer support capabilities and has become an indispensable tool for our business. Review collected by and hosted on G2.com.

I dislike is the occasional lag in the chat interface, which can disrupt the flow of conversation with customers. Additionally, the mobile app could be more intuitive and user-friendly, as it sometimes feels less responsive compared to the desktop version. Another point of concern is the limited integration options with other third-party tools, which can be restrictive for businesses that rely on a diverse set of applications. Review collected by and hosted on G2.com.

Thanks to Reve Chat, we’ve been able to streamline our communication processes, reduce response times, and see measurable improvements in both customer satisfaction and operational efficiency. Your platform has made a real difference in how we engage with our customers—helping us improve response times, streamline support, and boost overall satisfaction. The tools are powerful, and the support from your team has always been top-notch. Review collected by and hosted on G2.com.

nothing to dislike but i can suggest some improvement. Review collected by and hosted on G2.com.

The omnichannel setup is brilliant — website, Facebook, WhatsApp all in one place. The Chatbot handles FAQs and takes them on the right customer journey, and real-time visitor tracking helps us spot leads instantly. It’s reduced our support chaos. Faster responses, fewer repetitive tickets, and happier customers. We've cut first-response time by 40% and boosted retention. Review collected by and hosted on G2.com.

The agent dashboard could be more mobile-friendly. Not a dealbreaker though — they update things regularly. Review collected by and hosted on G2.com.

When I requested new API calls, they gave me early access to new API documentation and also created custom API calls within 2-3 business days. Review collected by and hosted on G2.com.

The old documentation was a little confusing and it took me some time to learn where I can find my auth token and my account_id. Review collected by and hosted on G2.com.

Customer satisfaction with live chat. It boosts my business by improving customer experience. Its live chat, automation, and analytics features are all useful for businesses looking to increase conversions and improve customer satisfaction. Review collected by and hosted on G2.com.

Only 14 days free trial. It should be increased I think so. Review collected by and hosted on G2.com.

The interface / operating system is user-friendly. I Love how it has all the chats in one window/tab instead of having multiple open also love the options of having the files and other attachments - kinda like an express email / chat app Review collected by and hosted on G2.com.

so far no issues with the chat app at the moment Review collected by and hosted on G2.com.

I like this software because it is a platform that provides its users with multiple channels for their communication with clients, in which the same client is the one who chooses where to communicate, whether through voice chat, video chat, Facebook messaging, Viber messaging which makes it a much more comfortable communication for both the agent and the same client because they are networks known to anyone, in addition to being based on the cloud makes access much simpler and for this only requires access to a good internet network, has a very simple and easy to use interface so its implementation makes it much easier to manage the problems or queries of each client. Review collected by and hosted on G2.com.

One of the things that I do not like is that this software provides a too short trial period which means that if you want to test to know if it really is worth the investment may be somewhat doubtful so it would be ideal that it could be extended since it is a software that contains several characteristics and channels for communication and it must be verified that each one of them performs well. Review collected by and hosted on G2.com.

I like REVEC because it offers a wide range of capabilities and features, ranging from the reliable live chat functionality to a more interactive voice / video chat setup and the familiarity and versatility that comes with Facebook and Viber messages, between others. Review collected by and hosted on G2.com.

I have no complaints about the software, I use it daily and it works very well the problems in the company were solved thanks to this video chat application, it is very good. Review collected by and hosted on G2.com.

I like The live chat add-on of the REVE Chat software for my WordPress website, I also like the features such as screen sharing and joint navigation, department management, and the best to be able to customize the interaction of each client through multiple channels. Review collected by and hosted on G2.com.

Outgoing messages tend to take a bit but nothing that cannot be improved, software with unbeatable features. Review collected by and hosted on G2.com.